Intelligent Insurance Avis 

Simple, easy and efficient email information about insurance details made renewal effective, coupled with welcome decrease in premium rate.

⭐⭐⭐⭐⭐

I recently renewed my home insurance policy with Intelligent Insurance, and I would like to express my sincere appreciation for the excellent customer service I received throughout the renewal process.

I had a number of questions regarding my policy, including cover for lodgers, excesses, accidental damage, liability, and various policy conditions. Katie Peters was exceptionally patient, professional, and helpful in answering all of my enquiries. She took the time to provide detailed explanations and clarifications, enabling me to fully understand my cover and make an informed decision.

I greatly appreciated the clear communication, prompt responses, and the care taken to ensure that my circumstances were properly understood and recorded.

Thanks to Katie's assistance, I was able to renew my policy with confidence, knowing exactly what cover I had in place.

Thank you to Katie and the Intelligent Insurance Team for your excellent customer service. I would not hesitate to recommend Intelligent Insurance to others.

Mrs C Reuben

Filled in the online application but was unable to answer a couple of questions.
I was contacted by phone the next morning and immediately sorted out the problem. and at a very competitive price.
The ideal way to set up a “working from home” policy.

Expertise from Philip during several phone calls, reassurance for insuring my late father's unoccupied home, very good price compared to competitors.

It made a pleasant change to be able to speak to a human being instead of on line. Efficient and helpful thank you

It was a total pleasure to speak with someone who was so helpful, friendly and fun! Nothing was too much of a problem to sort out.

I found it difficult to access the log in

A follow up to my previous review.
Intelligent insurance charged a £50 ad-min fee, and refused to return my deposit when I use my 14-day cancellation, before my policy had started.
Research has found this...
"Banks, lenders, and brokers must clearly itemise and disclose all administrative and processing fees upfront to comply with clear-pricing regulations."
In other words, if a broker is charging admin fees, they should itemise the fees and not charge one specific amount. Regardless, this isn't what intelligent insurance is doing. My educated guess is that they are using the admin fee so called, to cover the fee that they've had to pay the comparison site they advertised on, in other words to cover their advertising cost. I guess there's nothing wrong with that if that's what they're doing as long as they're prepared to be upfront about it, but to hide it under the heading admin fee isn't a company I would want to deal with again.
My previous experience with intelligent insurance some years ago, I was with them for 2 or 3 years, I didn't have an issue. But then I didn't have the need to use my 14-day cancellation.

Having been told by a well known insurance company for the elderly that due to a policy change they are unable to renew my mum's house insurance, (for issues related to climate change), I found Intelligent Insurance on a comparison website.

Although the website asked a lot of difficult questions (the house was purchased over 50 years ago), I eventually telephoned the company for help with the full quote and spoke to Dawn, who was extremely friendly, helpful and very patient. Between us, we completed the quote, which is very satisfactory.

This review would have been 5 stars, but sadly I had to knock of a star for the difficult website. Dawn definitely deserves 5 stars.

Thank you.

The customer service i received was excellent,although I first aplied on line i always prefer speaking to customer services to make sure i have everything correct, happy with the price and everything went smoothly. Excellent service thankyou.

Quick and easy, terms and conditions, excesses and other important information easy to find and review. Thank you.

All went well apart from a glitch with their website, sorted after phone call otherwise would have been a five star review

The advisor was kind, competent and helpful

First time dealing with this Insurance company as I needed specific insurance to cover building work.
Quick, straight talking, and were contactable by phone immediately.
Dealt with Emma Newman who, in my opinion, sets the standard by which others in this industry need to be measured by. Very impressed.

Jack was very helpful in setting up the policy, I hope they are as helpful if I need to make a claim

Great service from Jack who found the right insurance for my needs. He left a message asking if I needed any help to give him a call and when I did returb the call was put threw to speak with him, no having to explain who I was etc with someone else. Great service. Thank you.

Jack who collated my insurance policy was polite, had a good listening ear, understood my needs and was extremely helpful. A five star service

Very efficient very happy with the service I recieived

Very competitive price - helpful and friendly assistance. Prompt and efficient all round.

Easy to understand and good price for my needs for the property I am insuring.
However please stop sending reminders to state I need to renew…I had two after I paid!