The International Paintball Group Avis 

I purchased 30 tickets from a sales person in the INTU Mall in Watford on 1/9/19. We were clear we were interested in the tickets for our 7 yr old sons birthday party. We specifically asked for covered locations (which seller confirmed they had and our need to set up a play area on location for siblings to join as they can or don't want to play) we asked if there was a segregated kids area for parties. Seller confirmed our requirements to be possible. Turns out we were totally MISSOLD.
I requested a refund of the full amount on the and have since the 15th been in contact with the call centre 4 times ( that means form early September to middle of October!!., Shocking) with every time the same lame excuse. We have escalated your request to IPG and awaiting feedback. I have spoken to 4 customer service reps, which I am not allowed to mention by name here because IPG gets nervous!,

They will not provide a number to IPG and keep telling me to wait for a refund. Shocking service. And to make things worse the can't tell me when I will get a reply. that state the escalation process is around 2 weeks. It's now over 1 month. Avoid this organisation like the plague. They are unreliable and sell you lies. Over and above I finally speak to a customer service manager after this two month ordeal and she bluntly states that the 14 day refund has expired and I don't get any refund. And that whilst I raised this concern as soon as we visited the location and realised we were miss old.
A status update to above complaint:
To make things worse prior speaking , i.e. right before the CS manager, to one of her cst service consultants I was told my refund was still in process with the accounting department and needed to get their response. The same 'line' I was hearing for 1 month.

This organisation needs to be reported to the BBC watchdog.They are FRAUDS that don't even let you talk directly/contact to/with IPG. And no information is available online to track these people down.
PS I was also told I had to eliminate the names as per the trustpilot policy as IPG had complained to trustpilot. Can you imagine: with my complaint their issue is me mentioning first names and not the seriousness of my complaint.........

I have 10 tickets which I want a refund on and still have 10 days of the refund left, I have sent an email to cancellations@ipgvip. to send me a forum of cancellation so I can send the tickets to the office. However I haven’t received any email or anything from them...

Had purchased tickets at on street sale branch.
I Was told I had two weeks to request a refund if needed. Within those two weeks I requested a refund by email and sent away my tickets to the office. Within a week of IPG getting the tickets a full refund was completed. Overall was pleased with the process and had a very pleasant customer service experience.

Selling these packages in the middle of shopping centres should be illegal. My seven year old was waved down by one of the sales team asking him when his birthday is and would he like to go paintball. I was sold this £300 day for a bargain £70 and my son was so excited he could invite TWENTY friends. On the later when I called to book I was told I was to pay 9.95 per person for balls, so hold on a minute, £270 in total so what they’re saying is your saying £30. The guy in the shopping centre was so desperate for us to buy this he kept saying you have 1000 free balls no need to buy more 🤔
We have cut the friends down to 10 instead of breaking my sons heart. But we live in a poor area and I’m assuming we are not the only ones stupid enough to buy their package 🙈 beware

If you come across their sales team, don't bother to stop. They oversold us their products, with false promises, resulting into us spending way more than budget.

And then despite of booking in advance for the birthday party of my son, asking for low impact guns as they were 10-11 year old age group, when we reached there we were told that it was not possible.

Everyone was given high impact guns, which resulted into very painful shots (balls are fired at the speed of 100 mph) and many of the kids ended up crying, leaving the game half way through.

Other annoying issue with the centre was that mixing up our team with a number of adults who were strangers to us. I was hoping that we would be treated as a separate group, but again I was wrong ... ! Mixing of such a vast age group did NOT go well.

Overall, instead of a fun birthday party, this rather became a very stressful, painful and expensive party, most of the credit goes to this organisation.

Only good thing I would say about this arrangement that the coordinators at the centre were very good and the guys tried their best to help us and keep the kids engaged. But still all these other issues ruined the fun.

Overall I will NEVER recommend IPG to anyone.

And by the way, I have seen responses from IPG to some other reviews and hence sent an email as a complaint on 1st Oct. No one has yet bothered to reply back !!!
______________________________________________________

Replying to the first response that was received on 18th Oct 2020 -

I sent the email complaints to the following email ids -

1. email at paintballbookingoffice.com
2. feedback at paintballbookingoffice.com

Please replace " at " by "@".
The tickets were purchased in March 2019.
______________________________________________________

STAY AWAY!
This place is a scam! They promise you things they do not provide, They want to take your money and when you try to get a refund they make it impossible! You will have to take legal steps against them to get the money back, I am still fighting with them AVOID AVOID AVOID! Do not listen to a WORD they say! They are thieves, lairs and scams!

They obviously only care about money. I changed my mind ONE day after their 14 day "cool-off" policy and could not get a refund.

Sales person repeatedly lied to get his sale. If they tell you that it's the last day they have the sale, they're lying. Saw the same salesperson with his stand a few miles from where I was ripped off a few days later. If they tell you that the paintballs are not included but inexpensive, with a day out costing less than £20 per person, they're lying to you. In reality it costs much more (around double). They are not giving you a deal, most of the money comes from buying the paintballs themselves which you'll need a lot of (even if used sparingly) throughout your day out. I think what gets me, isn't the actual cost of the paintballing, but that they try and trick you into believing that it's cheaper than it really is. If IPG really wants to grow and get repeat customers, they need to be more honest. It's quite evident that many people are being put off paintballing by this company.

Liars, liars, liars ... Don't buy. Absolutely worst mistake of my life. Well I learnt my lesson...

Sold one thing at the shopping centre to be told I couldn’t have what I was sold when I called to book. Requested refund if I couldn’t have what was sold but refused. Do not trust

Great fun. I was a bit nervous to begin with as it was for an 11 year olds birthday party but it was really good fun in the end. I would recommend you bring gloves though as crawling through the undergrowth can be tough on little hands. The children all said it was "the best party ever" and (once I've saved up) I would like to take them again. As far as value for money goes - yes it was quite expensive, but everything is these days. Maybe next time I'd restrict it to 10 children rather than the 15 that we ended-up taking. Lunch is available - but the IPG salesperson (Jake) was kind enough to recommend we brought sandwiches and a cake ourselves (which you're allowed to do) and this saved us quite a bit. All in all, great fun and a really good day out.

Wish I never bought tickets from the IPG seller.. Was lured into buying it, and was told I'd not have to shell out anymore money (unless requiring more ammo) but looks like this is not the case reading other reviews. It looks like cancellation with refund is only possible within 14 days and it requires you to 1, pay a fee and 2, pay to send the physical vouchers to their HQ..

I will never deal with IPG or any location related to them in the future. And will just assume my money a loss... Way to ruin paintball for me.

Edit: Replied to their reply on this review to the email provided, been nearly a month and not heard back. Good one.

I paid for 20 tickets for my sons 11th birthday party . I was told a new centre had opened near me and I would get 100 ball free with each ticket to use at first . Then I could purchase more if they wanted to keep playing . So I was clearly told I did not need to spend any more money if I didn't want to . When I phoned to book it was told I had to buy 100 balls first another £10 each before they started and also the venue was not near me . So my sons friends cannot get there and I cannot afford to pay out anymore . So my son cannot have a party now and I have wasted £60 . So very disappointed .I think you should be much clearer and honest when selling your tickets especially when it's for a child's party

I requested a refund within the 14 day period due to the present I bought was no longer of use as the person fell ill. I am currently still waiting for a refund nearly three weeks after sending the tickets back to which the company responded to not have received and are refusing my refund. Leaving me £70 down and no tickets. Absolute shambles!

Edit:

I've just changed my rating to 1 star. IPG replied to this review and asked me to email them. I've done that twice and haven't had a reply in 3 months. They just want to be seen to care about issues but presumably just delete the emails. It is a total scam.
I've just seen that one of their employees has put a 5 star review on this site

2 stars because in the end I had a great day, but another classic case of mis-selling at the point of sale.

I was told by staff I bought from in a stall at Leeds that when I bought the package I would have 10 tickets, which came with 100 paint balls each and I'd have nothing more to pay other than any additional ammo. I repeated back to them what my understanding of this was and it was confirmed all I had to pay was £80 for the package, meaning my friends joining in would purchase their own ammo.

When I called to confirm the booking, I was asked for another £100 as they wanted £9.99 up front for 100 extra paint balls for everybody, meaning I'd shelled out £180 despite being assured the cost was £80. When I complained, it was indeed listed in the terms and conditions - but why are the sales reps lying about this at the point of sale?

Onto the day, the food was poor and extremely over priced. £4 for a an IKEA type hot dog in a bun half its size.
Basic gloves not even provided, despite being told that full protection was provided at point of sale.

I also paid for upgraded guns, which were terrible for the first half of the day as they hadn't been oiled. This meant for most of the first 3 games, anybody with there types spent half their time trying to get them to work as every other shot didn't fire a ball.

One of the games was cancelled as most of the other team ran out of ammo, effectively punishing my own team who had bought the correct supplies. Why couldn't the group have just been split into two even teams of 8 v 8 or similar?

I still have another 10 tickets left to use, so I'm expecting a big improvement in the experience next time.

My big gripe is the blatant mis selling at the stalls put up around the country and the lies told by the staff on them. When I complained when making the booking I asked for an email address so I could send in my views, which I was promised I would be sent, but unsurprisingly it never arrived.

Edit: was also told at point of sale the average person uses 200-400 paintballs during the day and that the were 12 games. On arrival we were told there were 6 games and we were likely to need at least 600 paintballs each..

We were bought tickets as a gift, by a relative who thought they were paying for us to have a great day.
The people selling the tickets had insisted that the price included everything for a great day out and all we needed to pay for on the day was our food and drink.
Complete and utter lies just to make a sale.
I am not even sure what the money we paid upfront was for, as it certainly does not seem to get you anything.

Dodgy - send unsolicited text messages and change the sending number despite attempts to block them. If that's how they handle personal data of someone they don't know just imagine what they'll do to yours if you do business with them!

We went with my friends just to have a fun day

Pro : multiple areas to play at, and fun and diverse game styles. Staff was nice and helpfull

Contra : It`s a pay to win marketing pull. You buy the basic package. and as soon as you arrive they tell you to rent the better paintball gun, as the one you get in the package is not nearly as good. After playing the game you can definitely see the difference. We got obliterated buy those who had better guns.
Also protection is not sufficient. Definitely not against the big guns. But don`t worry, you can rent better vests and armored gloves.

All in all i suggest go with a smaller company that doesn`t have micro transactions, and don`t allow for "money buys advantage" marketing politics

This is a very shady thing you do not want to get into. I bought tickets for $90 CAD ( 20 tickets ) thinking it was to good to be true. But there are additional fees which can rack up to bill of 100 dollers. The representatives did not fully explain everything as they will trick you into buying the tickets. Im not sure if they will refund the tickets although i bought them today. Hopefully they will and I will edit this review. For now do not purchase from this place as it is a ripoff. Once you sign they keep you in a contract with tight terms and conditions. Ok re-edit they have agreed to a refund. Im not saying that its bad but the representatives really need to rxplain the details.

I was bought £160 paintball tickets by my wife with 3000 paintballs included i was not allowed to use them i had to buy 100 to unlock 100 and could only do this once per person. I took my two sons to share this gift with me the day cost me well over £100. Do not purchase off this company they miss sold tickets to my wife making claims that no venue will honour