I'm delighted with the dresses I've had from Izabel, they are beautiful quality. The cut of the dresses is very flattering for normal women, I recieve lots of compliments when I wear them. The cust... Voir plus
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Lisez les avis des autres
Absolutely love the wide selection of clothes I have purchased from Izabel London. Especially the wonderfull maxi dresses and the tops. Sizes are true and quality is exceptional. I very rarely return... Voir plus
L'entreprise a répondu
I love the styles at izabel of London! Their customer service has been excellent in responding to a problem that I had with a returns parcel. The issue was resolved speedily and without fuss. I will... Voir plus
L'entreprise a répondu
The dress I bought took a long time to arrive from China. And infuriantly it bears absolutely no relation to the original picture. I wrote to IL immediately I unpacked the parcel, asking for a return... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Izabel London, the home of affordable, effortless fashion for all women. We're a British brand founded to bring effortless affordable fashion to women everywhere. We believe that clothing should make you feel good which is why our collections feature versatile clothing designed to be worn again and again.
Coordonnées de contact
12-14 Chase Road, London, NW10 6EZ, London, Royaume-Uni
- info@izabel.com
- www.izabel.com
4,3
Excellent
832 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 87 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Reassuring Service
Thank you for reviewing and responding to my request for a late cancellation due to the pandemic & some surrounding issues. A nice gesture & reassuring service.
1 octobre 2020
Avis spontané
Fabulous company!
Beautiful clothes, lovely quality, fabulous service. Orders arrived in 3 days and everything beautiful. Had to return one item as too small. Was notified by email when they had received my returned parcel and refunded without any problem a few days later. Only found this company during lockdown and so pleased I did. Clothes have a uniqueness, just love them. Highly recommend Izabel.
16 septembre 2020
Avis spontané
Absolute fantastic service
Absolute fantastic service. The dress size I wanted wasn’t available online, so I emailed Izabel and asked if they were getting anymore stock in. Next thing they contacted me to say they located my size for me. One very happy customer, lovely to see that there is still a good company out there! Thank you
12 août 2020
Avis spontané
Brilliant customer service
I had an email advising that there was a 20% discount on all items and when I tried to enter the discount code it was not recognised.
I contacted customer services who advised me to purchase and let them know the order number they then refunded the 20% back into my account
wonderful customer service as I was kept informed all the way through
I really love Izabel clothes they are well made and being a size 16 I always find their clothes flattering
Thank you for being so helpful
14 juillet 2020
Avis spontané
Flattering and perfect
Ordered a load of new bits from Izabel London. Every single item was brilliant which is so rare and fitted so well. They were all very flattering. My 4 year old even said "aw mummy, you look lovely"
12 mai 2020
Avis spontané
Lovely dresses that are good value
Lovely dresses that are good value for money.
4 mars 2020
Avis spontané
Réponse de Izabel London
Dear Elizabeth, Thank you for your lovely feedback. We are so pleased to hear you are happy with your purchases. Thank you for shopping with us. We look forward to your future orders with us. Kind regards, Izabel Team.
Happy withvtops and cardigan izabel…
Happy withvtops and cardigan izabel clothes never disappoint
1 mars 2020
Avis spontané
Réponse de Izabel London
Dear Carol, Thank you for your lovely feedback. We are so pleased to hear you are happy with your purchases. Thank you for shopping with us. We look forward to your future orders with us. Kind regards, Izabel Team.
Holiday dresses
Delighted with my new dresses purchased for an upcoming holiday. Dresses were true to size and great quality. Very quick delivery.
1 mars 2020
Avis spontané
Réponse de Izabel London
Dear Claire, Thank you for your lovely feedback. We are so pleased to hear you are happy with your purchases. Thank you for shopping with us. We look forward to your future orders with us. Kind regards, Izabel Team.
I bought 2 nice dresses from you online…
I bought 2 nice dresses from you online they looked beautiful with good quality and fitting well.
1 mars 2020
Avis spontané
Réponse de Izabel London
Dear Valued Customer, Thank you for your lovely feedback. We are so pleased to hear you are happy with your purchases. Thank you for shopping with us. We look forward to your future orders with us. Kind regards, Izabel Team.
Delivery quick and the refund was…
Delivery quick and the refund was sorted out promptly
5 février 2020
Avis spontané
Réponse de Izabel London
Dear Lesley, Thank you for your lovely feedback. We are so pleased to hear you are happy with our delivery service and refund process. Thank you for shopping with us. We look forward to your future orders with us. Kind regards, Izabel Team.
Absolutely love Izabel .I have many…
Absolutely love Izabel .I have many different items of clothing from them all stunning ,and the sizing is perfect .Love it Thanks so much and keep doing what you do making great clothing xxx
5 février 2020
Avis spontané
Réponse de Izabel London
Dear Rachel, Thank you for your lovely feedback. We are so pleased to hear you are happy with your purchases. Thank you for shopping with us. We look forward to your future orders with us. Kind regards, Izabel Team.
Arrived on time really nice and good…
Arrived on time really nice and good quality clothing.
4 février 2020
Avis spontané
Réponse de Izabel London
Dear Nicola, Thank you for your lovely feedback. We are so pleased to hear you are happy with your purchases. Thank you for shopping with us. We look forward to your future orders with us. Kind regards, Izabel Team.
Very satisfied with my order the…
Very satisfied with my order the quality on the 4 dresses was very good and they fitted perfectly
4 février 2020
Avis spontané
Réponse de Izabel London
Dear Sylvia, Thank you for your lovely feedback. We are so pleased to hear you are happy with your purchases. Thank you for shopping with us. We look forward to your future orders with us. Kind regards, Izabel Team.
Very quick delivery and loved both…
Very quick delivery and loved both dresses
3 février 2020
Avis spontané
Réponse de Izabel London
Dear Mrs Drain, Thank you for your lovely feedback. We are so pleased to hear you are happy with your purchases. Thank you for shopping with us. We look forward to your future orders with us. Kind regards, Izabel Team.
Always fast delivery
Always fast delivery. Always great quality items at reasonable prices.
2 février 2020
Avis spontané
Réponse de Izabel London
Dear Sandra, Thank you for your lovely feedback. So glad to hear you are happy with our services and our price ranges. Thank you for shopping with us. We look forward to your future orders. Many thanks, Kind regards, Izabel Team.
Réponse de Izabel London
Dear Beverley, Thank you for your lovely feedback. So glad to hear you are happy with your purchase. Thank you for shopping with us. We look forward to your future orders. Many thanks, Kind regards, Izabel Team.
great service and delivery.
1 février 2020
Avis spontané
Réponse de Izabel London
Dear Jean, Thank you for your lovely feedback. So glad to hear you are happy with our services. Thank you for shopping with us. We look forward to your future orders. Many thanks, Kind regards, Izabel Team.
No refund received
Item received fine. Didn’t fit so returned item. There was acknowledgment of return and refund would be received 5/10 working days 11days on still no refund!
Come on Isabel this is not good
1 février 2020
Avis spontané
Réponse de Izabel London
Dear Carol, Thank you for your review. We are so sorry to hear that you are yet to receive your refund. We have notified our customer service team and they have emailed you regarding this matter. Kindly please check your email and revert back to our team as soon as possible so they can investigate into your pending refund. Many thanks, Kind regards, Izabel Team.
Réponse de Izabel London
Dear Darryl, Thank you amending your review. We are pleased to hear you are in receipt of your order and you happy with your purchase. Thank you for shopping with Izabel London. Uf you require any further assistance please do not hesitate to email our customer care team on info@izabel.com. Many thanks. Kind regards, Izabel Team
Very quick delivery
Very quick delivery. The coat fits perfectly and is beautiful thank you!
1 février 2020
Avis spontané
Réponse de Izabel London
Dear Valued customer, Thank you for your lovely feedback. So pleased to hear you are happy with our services ans your purchase. Thank you for shopping with us. We hope to receive future orders from you. Many thanks, Kind regards, Izabel Team.
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