Jade Home Assembly Avis 

Matthew was on his own delivering and building my grandsons bunkbeds. He was friendly, efficient and professional. Great job, thank you 😊 The boys are very happy

Good communication to book in the delivery slot. On the day communication was clear and on time.

The delivery team were polite, helpful and efficient. They went above and beyond to ensure the new bed built and placed as we wanted it.

Not sure how flexible they are around delivery as fortunately I can be flexible so no issues. Both lads (Brandon and didn’t catch the other lads name, apologies) were fantastic. Clean, tidy, efficient, careful and considerate, brilliant delivery and assembly. Thank you

Excellent service - efficient, courteous and thorough.

The fitter was very quick and efficient. Very polite. Would recommend.

First class service throughout, kept informed all the way! Brandon who did the assembly couldn’t have been better, built the bed in next to no time and was friendly and professional! Would recommend

Very polite, friendly and efficient service from the chap who built up the bed. Very tidy as well.

The service received was excellent! The guys who delivered and put together the furniture were very polite, respectful and tidy. They did a great job of putting the bed together and they removed all the rubbish. I would highly recommend them.

The guy was so good with his job, appeared calm and settled engaged well in conversation, cleaned and tidy. Amazing!!

Really impressed, I didn’t have to lift a finger (which I was worried about because my precious bunk bed delivery with a different provider was a nightmare!), great service

Excellent service and communication throughout as well as the assembly being exactly as required. Really pleased with the customer experience and final product itself

Great job. Really fast but all done perfectly. Much better than doing it myself!

Twice they have cancelled their delivery at short notice and have not given me a new delivery date. Emailed and texted with no response.

Don't turn up even though you phone to book a week before and two days before. Don't use

Useless service people having no idea what they're doing and minimal communication within their office.
Tried to rearrange delivery once. Said they would contact me soon but no reply over a week and I had to chase twice. Answer was they were mostly not in the area and didn't the hell know when next. Apparently the organising people don't even bother to inform those who answer calls promptly.
Now I am not particularly sure whether they mean to service me or I am expected to them. Always have an excuse and costumers are supposed to offer understanding to these people who must be so difficult in their work due to incompetency.

Awful company, don’t use any company that uses these as their delivery company, they had my package for well over a week kept phoning and was fobbed off with its with the planning team. Was finally given a date which I could not do and they basically said I have to wait 3 weeks for another date. For a company that has a planning team they couldn’t say whether it was am or pm. Cancelled my order because of this company and will not order anything else from silvercross until they get rid of this company!! John Lewis also uses this please avoid at all cost!

The delivery and service we received was absolutely fantastic! Our delivery driver kept us informed of when our order will be delivered and he was very friendly and super helpful in bringing a number of heavy items to our house. Thank you so much and I would highly recommend their services.

Dreadful customer service. Was told delivery would be within 14 days of ordering. 14 days came and went and no contact whatsoever. Complained to John Lewis, with whom the order was placed, and no contact still, despite the company outright lying to John Lewis that we didn't take calls. They then outright lied to John Lewis again stating that a date had been agreed, which was the one day of the week we couldn't do. Finally today, 4 weeks after the order was placed was the first I heard from the company asking to confirm delivery for the one day this week we told John Lewis we expressly couldn't do - and was the date they insisted was agreed. Phoned up customer service to express my anger and that the issue should be escalated, and was basically fobbed off, no emotion or understanding in the individual's response. Not even a basic apology. Now expecting another 2 week wait before we hear anything again. Absolutely unacceptable level of customer service.

After a bad start, cos they didn’t arrive on the first appointment and no courtesy call to explain why, they rescheduled for the next day and the assembly team were pleasant and hard working - in 27 degree temperatures. I can now see why appointments may overrun due to complex instructions. The fitter arrived at 8 am and left the cot mattress in his van, by mistake, but to his credit, he returned at 6 pm to drop it off. Overall I am very satisfied with the assembly and furniture which is solid as expected with Sliver Cross and quality exceeds expectation.

Delivering a bed on behalf of another supplier.

Did ring me a few days after purchase to say they'd had a cancellation and did I want the slot, but unfortunately I was unavailable.

Scheduled it for a few weeks later - all confirmed via email. Day in question, just a text advising I'd receive the delivery between 7am and 6pm (when other delivery companies of big stuff can offer a two hour time window, this is poor).

Sat in all day with two young kids (painful) - no updates. Emailed them, and the response was 'sorry we can't give you a more specific time' - later in the day, emailed again, no response.

I'm not a harasser, but I think you're gonna know a slight ETA - morning, afternoon, won't make it etc. I worked for a delivery firm of big stuff for near on 7 years, I know how it goes...

No one answered the phone all day, and I made sporadic calls between 10am and 6pm - no one ever picked up.

6pm came, phone line now shut, emails ignored. Sent another email asking how this is now rescheduled?

6:30pm - delivery turns up. Drivers tell me that I should have been contacted to advise they were running late - erm, nope.

Not even a follow up 'sorry' email the day after, just ignored me because it had been delivered.

You need a few lessons in customer service. You need to up your game on the customer journey. Your competitors are miles ahead of you. Sorry.

(I'm giving you two stars instead of one, because the bed did actually turn up on the day you said it would, so I guess I shouldn't expect too much)