Jadrolinija Avis 

This is a typical example demonstrating why there should be no state companies, especially the monopolists.
1. Booking on the site does not work (at least being accessed from the local mobile internet) for the most of time. At the same time, there is no other sites really booking the ferries. And this for years!!! Real shame.
2. The ferry Zadar is poorly designed. Its garage desk is a real hell in a hot weather - no ventilation at all, I've got unwell. Just two small elevators upstairs, otherwise a passenger has to use extremely steep stairs in a poorly conditioned space - typically such kind of stairs are for crew. No open desk at all, just a couple of benches unprotected from the sun - no way to enjoy a trip in a good weather. The toilets are dirty and do not work well. Getting back to the garage from the passengers desks is a quest, because apparently not all of the stairs reach all the levels of the garage, and there are no signs showing which leads where, only standard "exit" signs - we had to ask a crew for help in reaching our car.

Jadrolinija — absolutely unacceptable.

Within 24 hours, you cancelled TWO of our ferry journeys — the second with literally minutes’ notice, via a pathetic and disrespectful email.

Travelling with our 2- and 4-year-old children, a child seat and luggage, we were forced to sprint the length of Hvar harbour to catch a last-minute alternative ferry to Bol — which we had to pay for again.

What should have been a relaxing family holiday became a nightmare of checking cancellations, rearranging travel, buying additional tickets and rushing through ports with two small children and all our luggage. The stress and upset caused have been enormous.

The complete lack of respect, consideration and compassion shown by Jadrolinija has been shameful — and genuinely embarrassing from a company presenting itself as a professional ferry operator.

Your cancellation email ended with:

“We apologize for the inconvenience and wish you pleasant future journeys.”

After this experience, that statement feels almost insulting.

We have lost valuable holiday time, incurred significant additional costs and been put under enormous stress — yet received little more than an apology and no meaningful compensation.

Thankfully, your competitor KSC stepped in and helped us both times when Jadrolinija failed us.

We expect full refunds for both cancelled journeys, reimbursement of all additional ferry costs and appropriate compensation for the time, stress and disruption caused to our family.

Jadrolinija — this is not how a professional ferry company should treat its customers. I strongly recommend others use this company with great caution.

If you don’t want to have a damage at your car use another ship or line.

Just canceled our ferry from Dubrovnik to Bari.
10 hours before departure time

Tratta Stari Grad - Spalato
Personale che dirige l’ingresso dei mezzi nella nave estremamente maleducato, ignorante e indisponente. Consiglio alla compagnia di far fare a tutto il personale un corso di buone maniere e di training autogeno che non fa male.

14 agosto, tratta brac - spalato. Il sistema non consente di prenotare l'ora di partenza ma solo il giorno...abbiamo fatto 4 ore di fila sotto il sole. Terrificante

Dana 15. 7. 2026. unaprijed smo rezervirali i kupili kartu za trajekt Supetar–Split s planiranim ukrcajem u 14:00 sati. Po dolasku su nas djelatnici usmjerili u sporednu traku, gdje smo zatim čekali više od tri i pol sata s malom bebom, bez ikakvih konkretnih informacija o tome kada ćemo se ukrcati.

Za to vrijeme gledali smo kako se desnom trakom propuštaju vozila koja su stigla znatno nakon nas, dok smo mi, koji smo slijedili upute djelatnika i uredno čekali u traci u koju su nas oni sami smjestili, ostajali stajati satima. Potpuni kaos, kolaps i organizacijski nered.

Posebno je sramotno ponašanje jednog djelatnika koji je, umjesto da pruži informaciju ili objasni situaciju, bio izrazito arogantan i bezobrazan. Na prigovor zbog višesatnog čekanja rekao mi je, u smislu: „Idi na drugi otok, nemoj ovdje dolaziti“.

Je li to način na koji Jadrolinija i Republika Hrvatska žele dočekivati turiste i obitelji s malom djecom? Da ljudi plate kartu, satima čekaju bez ikakvih informacija, gledaju kako se vozila koja su došla poslije njih propuštaju preko reda, a zatim još trpe bahatost i uvrede djelatnika?

Ako unaprijed kupljena karta za određeni polazak ne jamči ukrcaj, to mora biti jasno i transparentno komunicirano. Ali čak ni to ne opravdava potpuni nedostatak organizacije, informacija i osnovne kulture prema putnicima.

Ovo je apsolutna sramota za organizaciju Jadrolinije i izuzetno loša slika hrvatskog turizma. Turiste se poziva da dođu na hrvatske otoke, a onda ih se ostavi satima u kaosu i tretira kao da nemaju pravo ni pitati što se događa.

Katastrofalno iskustvo na trajektnom pristaništu u Supetru. Jadrolinija bi se trebala ozbiljno pozabaviti organizacijom ukrcaja i, još važnije, ponašanjem svojih djelatnika prema putnicima.

Man kann einen Zeitslot buchen,aber es gibt keine Garantie diesen zu bekommen. Empfehlung: mindestens 3h vorher da sein. Auch während der Woche. Warum kann man hier nicht ein einfaches Buchungssystem machen und die Plätze garantieren? Wie hätten die Fähre um 11.00h gebucht und waren 1,5h vorher da. Auf diese Fähre und auch auf die Fähre um 12.30h sind wir nicht gekommen.... es ist unglaublich chaotisch und dieses Fährunternehmen kann ich nicht weiterempfehlen, aber es gibt keine Alternative. Ein Grund die Insel Bol nicht zu besuchen! Es gibt auch andere schöne Urlaubsorte, wo man sich nicht so ärgern muss und besser planen kann....

Ich versuche seit2 Jahren die jadrolinija Tickets online zu bezahlen.das hat vorher klaglos funktioniert. Ich geb alle Daten ein, beim Bezahlen erhalte ich die Meldung: sorry your payment didnt go through. Ich habe mit dem Visa Creditkartenvertreiber Pay life angefragt und auch mit Jadrolinija mehrfach urgiert. Beide reden sich auf den jeweils anderen aus nur Ich beibe auf er Strecke. Selbstverständlich ist meine Karte 3D gesichert ,ich zahle damit auf der ganzen Welt und im Internet ohne Probleme, auch am Jadrolinija Schalter klaglos. Alles sehr frustrierend

Expensive a total rip off. Very obviously trying to charge as much as possible. Dog's weren't allowed inside although the outside conditions were not exeptable for dogs or people to be the whole ride witch was in total 3 and a half hours to Korčula. Bad experience.

I was there today, to get tickets for dogi otok. Online you with a disability card you can go for free everywhere on internet. The woman didnt accept and let me pay the full price ..Cheaters..

Fähre für 2:30 Uhr gebucht, gemeinsam mit Freunden.
Bei Ankunft m Hafen wird einem mitgeteilt, dass es keine gebuchten Zeiten gäbe. Und man „ja auch noch morgen fahren könnte.“ Originalton de absolut unfreundlichen Einweiser.
Was für eine unprofessionelle Bude! Wozu bucht & bezahlt man ne Uhrzeit voraus?
Besser von woanders nach Cres fahren.
Zudem fuhr die Fähre auch noch 30 Minuten früher ab.
Banana Republic

Preso il traghetto per andare lopar la ragazza che serviva al bar .molto maleduca ringrazia il signor che noi italiana veniamo qui e tu puoi lavorare .....

Pleasant enough crossing to Split from Hvar 14 O0 hrs 19 May. Just a couple of points where service to disabled foot passenger could have been better.
1. On boarding a member of staff really helpful to us with using the escalator. On disembarking we waited until last to avoid slowing down others then discovered escalator either not working or had been switched off. No staff around to help. Luckily a passing member of staff gave some assistance otherwise we might have found ourselves back in Hvar.
2.A clear sign advised that the key to disabled WC was available from the bar. On asking for this we were told to use the main facilities as the key was "with the captain"!

Horrific. Ferry disappointed.

Booked tickets for family + car for a day trip to Mljet. We were perfectly on time, just to find out the ferry was full. We booked a cycling trip on the island and need our car to visit the island. No explanations and the suggestion to take the boat 3 hours later. No thank you.

Jadrolinjia - kroatisch gut - erwarte nichts und du wirst nich enttäuscht.
Allerdings: gestern war in Dalmatien heftiger Sturm, kann keiner was dafür, ist eine Naturgewalt. Jedoch wäre es wünschenswert, wenn eine Fähre in Orebić anlegt und überraschend wieder zurück nach Korčula fährt ohne Autos zu laden...(Es war eine riesige Warteschlange, Autos für minium 3 Fähren ) - es gab keinerlei Informationen, kommt noch eine Fähre, wann kommt sie oder heisst es im Auto übernachten zu müssen. Letzteres war der Fall.
Wir leben im Zeitalter der schnellen online Informationen, jedoch nicht Jadrolinija. Wo ist das Problem, einen online Post auf Facebook zu veröffentlichen, eine Information am Ticketschalter aufzuhängen, die Polizei zu informieren, welche ständig um uns herum fuhr.... Ich verstehe es einfach nicht, so im wahrsten Sinne des Wortes, im Regen stehen gelassen zu werden.
Die Information, das der Fährverkehr komplett! eingestellt wurde erschien erst in einer Online Zeitung ( nach langem suchen ), nachdem 2! Fähren ausfielen... unglaublich chaotisch ....! Schade.

We book a return ticket on the 8pm from mainland to our hotel on the island, arrived at 7pm sat for almost a hour to find they had cancelled the ferry, as more turn up they closed the doors and lock up, we was stranded with no passport, cards, money with no way to get back to the hotel, they just did not care , next ferry 9am next day with no where to stay, DO NOT RELY ON THIS SERVICE TO GET YOU BACK

Confermo le problematiche che si evidenziano in parecchie recensioni di questa compagnia nella tratta spalato Ancona:
Poca manutenzione della nave ed arrangiata ;
Pulizia non è eccelsa;
Quando ho prenotato per due persone una cabina c'era solo quella da 4 posti ma non specificava se era con bagno, io lo davo per scontato ( sono abituato a viaggiare con le navi per e dalla Sardegna dove le cabine hanno tutte il bagno interno) ;
Il prezzo di è esagerato . Ho pagato per due persone + moto + cabina da 4 posti €280, mentre un biglietto per la Sardegna identico € 137 tenendo che NT che la cabina era più grande e bagno interno ;
Trovare del personale che parlasse italiano nella tratta Spalato ancona non era facile.
In conclusione non capisco come si possano trascurare tutto quanto specificato visto che la Croaxia vive molto di turismo

Jadrolinja- eine Reise wird zur Qual

Der eigentliche Grund für die Buchung der Fährpassage Ancona-Split-Ancona war ein Blick auf die Landkarte. Der Riesenumweg entlang der Adriaküste erschien mir unverhältnismäßig zur direkten Strecke über das Meer. Wie ich mich getäuscht habe...

11 Stunden sollte die Überfahrt dauern. Nicht berücksichtigt habe ich, dass man sich min. 120 Minuten vor der Abfahrt einfinden muss. Man wartet und wartet, bis einem ein unfreundlicher Uniformierter den Platz anreist. Service während der Wartezeit: Keiner. Weder ein Café noch die Toiletten sind in erreichbarer Nähe. Endlich an Bord freut man sich auf ein warmes Abendessen, welches dann mit max 20 Grad serviert wird. Passend übrigens zur Raumtemperatur. Auf der "Marko Polo" bläst man ununterbrochen eiskalte Luft auf die Passagiere. Warum nur? Was soll das? Lungenentzündung vorprogrammiert.

Zur Qualität des Essens äußere ich mich lieber nicht.

Dafür sind die Preise gepfeffert, sowohl für die Passage alsauch für Drinks an Bord.

Fazit: Definitiv meine letzte Reise mit Jadrolinja.

P.S.
Noch eine Anmerkung:
Das Ausladen der Fahrzeuge verlief völlig planlos, unkoordiniert und chaotisch. Die Mitarbeiter waren sichtlich überfordert und kompensierten ihre Ahnungslosigkeit mit Unverschämtheit. Einfach nur unglaublich.

clearance between two cars, we would have lost our place in line because we were also blocked from behind by a chain used to close the waiting area. The unrefined, unfiltered diesel pollution in the port area where we were supposed to wait was thick (that stuff is toxic, so try to stay away as much as possible!). From Brac (Supetar) to Split, there was no clear indication of where to wait as there are two ferry docks. We had to go to their front desk to ask since there was no one to direct us, and this was 45 minutes before the ferry arrived. When we began to embark, I asked an employee to direct our car to the lower deck since it's wide, but he ignored us and directed us to the upper deck. The climb to the upper deck is extremely narrow (with only 1 cm on either side if you don't fold your mirrors), which I knew from our trip to the island. This poses a high risk of damaging your car (watch out and fold your mirrors!). On the passenger decks, people were smoking next to the open doors, and the smoke is getting into the non-smoking areas. Therefore there are no true smokeless areas. Some of the seats and tables were dirty with liquid spilled on them. No safety or evacuation instructions were brought to our attention by any crew member, and there was no reserved seating. The air conditioning was working inside and there was a toilet. The ferry left on time for us based on the particular ferry we wanted to catch, but this was only because we anticipated crowds and were already sitting in line 1.5 hours before the scheduled departure time.