Jadrolinija Avis 

Bad company, they cancel our travel and was the only company with this problem, the others company’s go to the destination. I never repeat the buy with them. We spent more money (DUBROVNIK)

Online ein Fährticket von Markarska auf die Insel Brac gebucht. In der Warteschlange erfuhr ich von einem anderen Wartenden, das die Fähre gecancelt wurde, aufgrund von starkem Wind.
Es kam keine E-Mail oder SMS mit dieser Info. Am Schalter (den man mit einem Online Ticket normalerweise nicht aufsucht) hing dann ein kleiner Zettel mit der Info.
Wenn eine Fähre gecancelt wird, erwarte ich in Zeiten des Internets eine Mitteilung mit Umbuchungs/Stornierungsoption. Mal abgesehen davon, dass man sich die sinnlose Fahrt zum Hafen hätte sparen können.

Per fare posto a tutti i costi ad un altra auto mi hanno costretto ad infilarmi tra due furgoni in uno spazio così stretto che io e mia moglie non abbiamo potuto scendere dall'auto. Secondo il codice della navigazione e questo è assolutamente vietato. Sono passibili di denuncia. Tratta Porozina Brestova delle ore 10:40 del 29/08/2023

Penso che nemmeno una nave carro bestiame faccia così schifo sotto ogni punto di vista come la nave che ho preso io, la Marko Polo , tratta diurna Bari Dubrovnik è tratta notturna Spalato Ancona
La nave compie quest’anno la bellezza di 50 anni , che si porta tutti
Abbiamo dormito in una cabina con oblò con due letti a castello; condizioni igieniche e strutturali agghiaccianti
Non parliamo dei prezzi del bar perché sono altissimi ma in linea con le navi di linea italiane ma con la differenza che la linea croata non accetta pagamenti con la carta e ti invitano a prelevare all’ATM presente sulla nave che si ciuccia quasi il 10% di commissione , ma del resto in Croazia sono abituati così
L’unico punto a loro vantaggio è la partenza e arrivò in orario ma sono talmente disorganizzati e arretrati che allo sbarco siamo praticamente rimasti bloccati un ora e mezzo sulla nave perché non riuscivano a dirigere lo sbarco delle auto
Non viaggerò mai più con questa linea e sconsiglio a chiunque di farlo

Prezzi nei bar a bordo da pazzi. Un cappuccino € 4.50. Un croissant € 3.50

*UPDATE*
While on the ferry, I managed to speak to someone about the situation. I would like to thank the bar personnel, who very kindly listened to me and contacted the relevant person for me to talk to. And the onboard electrician, who was incredibly nice and even got the car out of the garage and off the ferry for me! Thankfully the car did not have issues climbing the ramp. Still very upset about the initial treatment of this morning, but grateful for these other crew members’ help afterwards.

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Vela Luka-Split service of 19th August 2023, 06.15, ferry Korčula.

Having recently had some issues with the engine of my car, I politely asked when boarding not to put the car in the lower garage of the ferry, as I was worried it might not be able to climb the ramp when getting off the ferry. One of the members of the crew who were assisting the boarding was incredibly rude about this request: he started yelling at me, and took an intimidating and threatening stance by opening the door of my car without my consent, and taking me out of the car. He then proceeded to sit down and drive my car into the lower garage.

This is unacceptable. My request was polite and out of genuine concern, the response of the crew member was exaggerated and completely inappropriate, especially in the way it was taken towards an elder woman. In fact, I felt that his reaction was clearly discriminatory, as I believe this would not have happened had there been a man in the car - I saw how this person dealt with male customers on the ferry before and afterwards, and it had nothing to do with how he treated me.

Moreover, there ended up being space for only one car in the lower garage - it was closed after my car was brought down - while the upper one was completely empty. So I believe my request to be placed on the upper garage could have easily been satisfied and not blown out of proportion as it was.

I am currently on the ferry, and I have absolutely no intention to get the car out of the lower garage when we get to Split. I did not take responsibility to bring it down there, so I also will not take responsibility to bring it back up. And if anything happens to the car while on the ferry, or when getting off, I will submit the damages to Jadrolinija.

Poche informazioni sul punto di partenza, nessun aiuto da parte del personale, anche agli info point, maleducati. perso il traghetto di pochi minuti mi ha rovinato tutto il viaggio sono ancora in giro dopo 24h.

On the ferry they charge €4.50 for a 600ml bottle of coke. What a scam. Shame on your company for taking advantage of people.

I am still waiting for my refund. Jadrolinija did apologize for slow management, but after more than a month I am still waiting for the refund. Now that want me to send proof of booking and I did sent my booking nr. and payment proof from creditcard, actually never received a ticket.. Now they need my ticket to refund they say...
What's next?

Maleducazione ed arroganza verso gli italiani sopratutto le persone anziane. Traghetto Merag/Valbiska 23/07/23 ore 13,00. Fatevi un corso di gentilezza.!!!!!

Dana 27.5. uputili smo se u Supetar. Po dolasku smo dobile pogrešne informacije o vezu trajekta te smo po dolasku na isti trčale na drugu stranu jer smo pretpostavile da je ipak “Hrvat” jer se zna ponekad mijenjati trajekt, a nitko nam nije točno rekao koji trajekt ide za Supetar. Djelatnici privezanih trajekata Jadrolinije su govorili da ne znaju. Nakon punog šprinta na drugu stranu vidjeli smo da je “Hrvat” prazan i da nije njegov vozni red. Zatim nas je taksist ponovo prebacio s jednog veza na drugi, za koji su rekli da je ipak trajekt za Supetar koji smo tražili i NA KOJI SMO PRVOTNO DOŠLI. Međutim, po dolasku u 9:02 minute, djelatnik se podsmjehivao podizuci rampu na koju smo doslovno mogle zakoračiti s obzirom da ju je taman podigao 10 ak cm iako nas je vidio da se približavamo, mašemo i molimo. Konstatirao je da je 9:05 iako je tek u t trenutku bilo 9:02. Pokušale smo objasniti i zamoliti, nije htjeo čuti, već je bio otresit. Dodatan nelogičan korak jest sto je nekoliko metara iza nad također dolazila majka s dvoje djece koja je također trčala ne bi li stigla. Zaista neljudski i nekorektno. Postoje službeni termini i redovi, a postoji i ljudskost i spremnost za minimalne ustupke!

The ferry from Dubrovnik to Bari was cancelled 2.5 hours after we were due to leave on 12th August. We arrived 3 hours early, queued and went through passport control. We then waited on the dock next to the ferry for 2 hours before being told that the ferry was cancelled due to the rear doors not closing properly. We then headed back through the very passport control we had just crossed.
The problems really only started then. Jadrolinijia refuse to respond to requests for a refund and won't provide confirmation to Direct Ferries (whom we booked through) that the ferry was even cancelled!
AVOID this company at all costs.

Pessima esperienza prenotato tratta Bari Dubrovnik arrivato al porto ci comunicano che la tratta è stata annullata senza che nessuno ci ha avvisato, ho dovuto insistere per avere un"attestazione di annullamento e sono passati 4 giorni dalla richiesta di rimborso dei biglietti alla mail non ho ricevuto nemmeno una risposta consiglio vivamente di non prenotare con JADROLINIJA.

Überfahrt von Split nach lastovo ohne Probleme
Die Heimfahrt von lastovo nach Split eine Katastrophe. Abfahrt war um 04:15 Uhr. Angefangen die Autos zu beladen war um ca 04:05 Uhr und das war so stressig das man die geh schwachen Personen nicht einmal vorher aussteigen haben dürfen. Personal war so unfreundlich und zu hektisch. Beim rausfahren von der Fähre in Split war es genauso. Es handelt sich um die Fähre jadrolinjia Korcula. Werde diese Fähre nie wider benutzen. Bevor ich wider mit dieser Fähre fahre mache einen Bootsführer Schein und Charter mit ein Boot und leih mir ein Auto am Festland oder Insel aus

Bought ticket to a ferry online. Chose a specific departure. On arrival Two hours before departure, We where told that the ferry was full. We could take a later ferry or get a refund. Contacted Them to ger refund but they dont reply. Whorst experience ever.

They do not respond, I needed to change the date of my ticket, I see on the website you have to request a refund, yet no one responded and I do not want to lose £230!!!

Very very poor service! The damaged the wheelchair of my husband in one trip and forgot him upstairs in another trip. We had to ask help to completely strangers to go downstairs! We contacted them and they are saying we are lying! Capitan asked if my husband hit his wheelchair how he didn't feel any pain I his feet!!???
Why a paraplegic didn't feel pain in his feet? REALLY, CAPTAIN???? IT WAS VERY HUMILIATING ALREADY AND THEY ARE NOT MAKING ANY BETTER! AVOID THEM AT ALL COSTS

Fahrt von Ancona nach Split vor Corona gebucht. Dann kamm vor 10 Tage eine Reise-Warnung wegen Covid-19. Alles gut, Fahrt storniert aber Jadrolinija hat 30% vom Geld behalten weil der Schiff fährt sogar... Aufpassen bei Buchung, aber ich kann nicht empfehlen. Absolut 0 Sterne!

Preso il traghetto da Ancona per Zara con questa compagnia. A parte un breve ritardo credo normale per alta stagione, il viaggio è andato bene

Today I needed to pick up a piece of luggage from the ferry in Supetar that the airline lost.
Bit of a nightmare trying to coordinate the timing of getting the luggage and the bus schedule.
When the ferry arrived in port I had 10 minutes to get the luggage and get back on the bus.
When I approached one of the Jadrolinia employees with my dilemma he immediately stepped into action, got me the luggage, carried it for me from one end of the ferry to the other....his name is Marijo V.
Thank you Marijo! Without your help I would have missed my bus.
Hvala puno!