Jarrolds Avis 

There is a restaurant on the Top Floor. It used to be a nice place for a roast meal.
However, I have noticed a man Tall and large build with thick black glasses and dark short hair dressed in whites like a chef wandering around sticking his fingers in his mouth picking his teeth and then picking at the food like a child would taking a sausage or a piece of stuffing and walking up and down the area where the ladies cut the meat and serve the food.
I have also seen this same person pushing in front of the ladies while people are lining up and the ladies are very busy cutting meat and preparing food when he has just pushed in front of the ladies like a child totally oblivious to reality . I tried to talk to him and he just blanked me. With him there it has put me off the eating there.

Browsing menswear with my husband, three members of staff were talking amongst themselves and although I tried politely to get their attention (we had some questions about an All Saints jumper) by saying hello they totally ignored me and carried on talking, we managed to find a changing room but again no one to assist us. Jarrolds is a high end store with lovely merchandise but the staff totally let down the store, we ended up walking out after deciding not to buy anything. The whole experience was very depressing and I can honestly say we won’t be visiting again.

Online order for some plates and a butter dish. Great price, brilliantly packaged and prompt delivery. What more can I ask for! Very pleased. Thank you

Having recently moved to the area we loved visiting Jarrolds for the first time. Despite the fierce online competition, and many furniture stores locally, we were pleased to buy a sofa from them and support such an institution.

It arrived ahead of schedule and we paid the balance, after struggling to get an answer on the phone, arranged delivery and then heard nothing; no phone call, text message or email.

We called this morning, on the day of delivery, and received to answer on any of the numbers given, with messages like “call failed to transfer”.

We eventually got a call back to say it was, indeed, coming but in this day and age we expect better communication, which doesn’t even cost anything. No wonder the high street is dying.

The two delivery people were excellent, great ambassadors for the store. Such a shame they are letting themselves down in the warehouse.

This was our first purchase for our new home but there will not be a second.

Tom ford counter - second time now that I have been to this counter in Norwich and received terrible service where it’s genuinely made me feel uncomfortable and won’t visit again.

The older lady made me feel that Tom ford was out of my price range and said that the signature range would be too much for me. Sorry but how can she tell whether I can afford something or not?

The second time we was walking through jarrolds today and was giving the most disgusted look from two women working together on the same counter again

Why can’t the women on these brands treat everyone fairly?

I have gone to London Covent street to get my Tom ford perfume and service was brilliant.

Please ask your staff to treat people nicely. It goes a long way to give a great customer experience!

Extremely knowledgeable sales person steered me to the product I needed. He then pointed out that the pan I was after was about to have its price cut.
Then had a tremendous cup of coffee

I ordered some items. I received an email to say that the exact items were not in stock but they could offer me an alternative at a competitive price. They communicated thoughtfully and proactively. And then my parcel arrived the next day. Great service. I will order from them again. Special mention to Nic Phillips who was very helpful. Thank you for great service.

So my husband booked me a luxury pedicure which I was really looking forward to, after being a bit poorly recently. I received a call 3 hours prior to say the beautician had called in sick today so could I come half an hour earlier. This wasn’t a problem for me. But on arrival I had to wait at reception for 10 minutes, I went to see if I could find somebody but nobody about. Thankfully a lady walked by to assist, then I had the most hurried pedicure ever, even to the point my nails had just been painted so still wet & she asked me to put my shoes on as she was packing things away, hence they smudged & she had to do a make do repair job. What they should have done if they felt that short staffed was to cancel my appointment & rebook for another time. She didn't do all that she should have or what was told to my husband, basically just soaked my feet, put moisturiser on, cut the nails, filed them & painted. Definitely not worth the £35. Wasn’t even offered a glass of water!!! Very poor, very disappointing & would not recommend to anyone. Not worth it

Rubbish. Ordered and paid for a wax melter. Got email 4 days later saying its been cancelled as its out of stock.ridiculous in this day and age!

As regular visitors to Jarrolds women wear, I give this rating for two members of staff in particular, they are the most helpful and knowledgeable ladies on women’s wear. Continually smiling and nothing is too much trouble. Always receive 5 star care and my mum absolutely adores them. Special thanks to Kerry and Sam keep up the good work!

Waited five weeks for them to send my order. They lied to me twice that the order was on the way.

The food at The Exchange wasn't good at all. No flavor and very expensive!! £4 for an iced tea is ridiculous!!!!

I’m extremely confused about the low reviews of this department store - my experience of Jarrolds (online) was highly impressive. I seen an item online and decided to call their customer service team on Monday morning at 9:30am (as soon as they opened) my call was answered within 3 rings by Sarah who was extremely pleasant and helpful over the phone. In order for Sarah to look into my query (stock related) she needed to consult her product and content team and would get back to me. To which she did this within 10 minutes. I was highly impressed that I was not waiting around for somebody to get back to me several hours later. I purchased my item online - very quick and efficient and I opted for 3-5 day shipping (no problems there). I placed my order Monday morning and my item was delivered to my home address Wednesday morning by Royal Mail - even better!! My item had been securely packed with extra inside wrapping for that added security of no damage. I could not be more happy (and grateful to Sarah) with the overall experience of the Jarrolds Team. We now plan on visiting the Jarrolds store (Norwich) within the coming weeks

I read previous reviews before ordering my Coach handbag & was a bit dubious about placing the order, as there was a £150 saving on a £500 handbag that was currently selling at the Coach store. So I thought it was too good to be true! The bag arrived within a couple of days, was in perfect condition and just as described. Well done Jarrolds, 10/10! So happy with my purchase!

Awful company.
I bought 3 jars of chargrilled aubergines 510g, £4 each and £7.95 for overnight delivery. Instead I received 3 jars 330g each. I asked them to refund me for one jar but they offered me £1.20!
They agreed to me returning the items for a full refund including the postage I paid but it would have been cheaper for them to give me the £4 refund. “That’s our policy”. Petty and spiteful.

I love Jarrolds!
I’m a ‘very’ regular visitor and often purchase items. I love the layout; the creativity in the displays;, and the atmosphere.
The staff on the Dior counter and Bobby Brown in particular are so friendly and helpful, as well as the lovely lady in lingerie ( who is excellent - knowledgable and very professional).
All this said, the reason I’ve put 3 stars is there is some inconsistencies which is such a shame! Several times I’ve been looking to buy shoes, and find it incredibly distracting to decide on anything, as staff are standing around having very personal conversations. They eventually ask if I need help, but it doesn’t feel very genuine.
It’s really difficult to focus on what is an expensive purchase, and for some of us - a little stressful trying to sort footwear out. A few other times, I’ve also had fairly abrupt and slightly indifferent service in other areas of the store.
Jarrolds is such a wonderful place to shop, and it is such a joy to be able to still visit an independent store, instead of a chain - a rare gem in this day and age -worth treasuring!

Ordered a Christmas gift, several days later I was notified the order was cancelled and to expect a refund. Now it's too late to order from somewhere else in time for Christmas.

I have written several negative reviews recently and I know the companies concerned don't give a monkies!! but this one was unbelievable. The Mint Velvet gilet I ordered arrived and it was so obviously pre-owned and definitely worn and stinking of stale, cheap perfume. I have always ordered from MV directly, but Jarrolds was the only place that stocked the size I wanted. First and last time. The gilet has now been washed and taken to a charity shop as I was leaving to go on holiday and couldn't return it. Tough lesson learned.

Staggered by so many negative reviews! Wonderful store with diverse, quality offerings from home, clothing, food, books in central Norwich. Great stationary store next door. Multiple good quality dining sites.. my favourite is The Bay… great service in my experience.

I had £223.20 taken from my account by @jarroldnorwich independent department store and it was days before getting it back. I did not make a purchase for this amount ever!

I bought something for £145.80 but they charged me £223.20 & even though it shouldn't have been processed as a refund (because I hadn't bought anything, they'd just taken it), they began a refund process which meant I was 48 hours being down in my bank account £77.20. I had emails ignored, and was left wondering for a lot of this time but they did send me a gift of shortbread and two of the items they were giving away free with the purchase I made anyway, alongside a body cream and some perfume samples - I needed money for food and my MOT, I did explain that while the gift was nice, my money was what I needed. The manager dealing with that never replied and was too busy to talk to me when I called on 3 different occasions.

When the money eventually came back to me, they also managed to process another £223.20, taking that amount from my account for a second time. The money went to pending, which meant the funds were been taken from my available balance to sit within their banking platform. I did't have any access to it. My bank advised me Jarrolds did but they said they didn't. The bank said they would have been able to either cancel it then the money would be reversed to me, claim it (in which case they would commit fraud), or sit on it until eventually it dropped off the system & at that point be returned to me days later.

Jarrolds chose the latter option. Their MD John Adams corresponded with me to tell me I had to wait. There was no urgency from them, to be honest, I don't think they fully understood what had happened, and they definitely seemed like they didn't want to have and didn't want to take ownership of it, despite the bank assuring me it was all their end.

I explained it is the end of the month. I don't have any money left because they've wiped my account. I've been hung up on and told they will only speak to me on email because they didn't want their calls recorded (I'd told them I needed to record because they kept saying this problem was nothing to do with them and I needed record of that because I knew that wasn't true and they refused to look into it properly enough to also know it). So they won't talk on the phone, the majority of my emails go unresponded to and MD John Adams, when he did reply, didn't even remark upon the points I made about being left short through no fault of my own and yet it penalised me at their hands and how could they do this to families?

I repeatedly explained that £223.20 is a lot for any family to not have when it belongs to them, that I didn't have any other money at this point in the month & that the bank had told me it was ONLY them who could do anything.

Jarrolds seemed happy for me to have been 24 hours without my money & happy for me to potentially be another 2-5 working days without while it sats within their banking system (because of their, or their bank's error). Including the weekend this could have taken me to the following week.

Eventually, Thursday afternoon John Adams said he'd refund me the £145.80 (which makes no sense as sure I'd have that back but I'd still be down £223.20 meaning the £77.80 of my money would be back with them. I also pointed out a refund (another one - even though I'd not taken anything back) would take 2-5 working days and asked how this would help the situation. John did not reply to me. And I emailed him on the hour for the rest of the day.

So not accepting phone calls, not replying to emails and then they blocked me on social media when I started sharing this on my Instagram account (@rocknrollerbaby). It definitely felt like they were attempting to silence me while still saying they'd done nothing wrong (even after I sent them my bank statement to prove what they'd done)!

My aunt, a district judge advised me, Thursday evening, to tell them I would peacefully protest in Jarrolds store on Friday morning if it was not returned by then. I did this and though I received no reply, I did wake up Friday morning to my money being returned to me.

This was the very worst customer service I've ever experienced (and that's aaying somwthing because I've stayed at Premier Inn and been to Legoland - if you've been to either you'll know how low Jarrolds has gone - trying to find some humour). It's been worrying, upsetting and time consuming, all to fight for money which is mine and I never, ever spent with Jarrolds in Norwich.

Jarrolds have humiliated me by putting me in a position of needing to borrow in order to bridge their mistake. And they've done nothing to help. I would never shop with them again but if you do, don't use a debit card, don't do it on line and don't expect any kind of decent customer service if anything goes wrong.