Jarrolds Avis 

Always good to support a local independent shop. Friendly, helpful service as usual.
Great to speak to a real person within seconds when I rung customer services.

I went to pick up my order on floor 2 . When I approached the desk the women on the desk looked at me and then just picked up the phone to make a call. I found this extremely rude, no comment, no sorry I will be with you in a moment. I do not understand why basic politeness was not possible. Fortunately a man saw this and came over to support us. What a shame I left feeling that Jarrolds had failed with this lack of customer care.

Jarrolds is fantastic shop excellent choice. Great place to shop and treat yourself to lunch.

Just love all that Jarrolds have to offer and staff are always so professional and helpful.

I would like to thank everyone in the seafood and wine bar for there excellent service.Delicious food and they couldn’t have made our lunch out anywhere better.!!we will definitely be back.thanks once again.j Baker

The service I received was quick and the staff were very polite

The Jarrold store is absolutely fantastic, really well laid out and really nice to shop in. The newly refurbished lower ground floor deli is lovely, this along with a variety of excellent restaurants. The menswear section is not overly crammed with displays and has a nice flow when viewing, the ladies wear floor has a good spread of brands with a good staff ratio. The pop up stores are a nice addition with some great displays, all in all a great classy independent department store which is head and shoulders above the competition.

Order honey online I could not find in stores in London. Order arrived quickly. I also contacted the team by email to enquire about an out of stock item and they responded very fast.

Called to collect my purchase in store at click and collect, the gentleman that served me bent over backwards to help can’t praise him highly enough! Unfortunately I didn’t get his name, credit to the company!

Really quick service and I received updates that let me know exactly what was happening. The order was in store ready for collection the day after I made the online order, very impressed they were able to work on it straight away.

I had never heard of Jarrolds but when my item came up on a search far cheaper at Jarrolds than anywhere else, I decided to place an order, especially as it was a department store. I am so glad I did. Item arrived beautifully packed, on time and I was kept updated throughout the process. I would have no hesitation in using Jarrold's online service in the future.

Very kind and helpful and happy to buy again goods received were in perfect condition

Staff were helpful at the customer collections

I ordered a Smeg kettle online. Was kept informed throughout process and my order arrived for pick up at the Norwich store promptly. Staff were very polite.

Easy collection system but would have liked to have been able to add points to my loyalty card.

Shocking and so disappointed. Ordered a sofa in February and received it in mid September 2 months later than told and had to chase up several times to be told basically that the supplier doesn’t care.On arrival the footstool is the wrong colour, the seat cushion is too big for the chair, several plucks on the fabric, uneven padding and the chair is upholstered differently to the sofa.As you can imagine I am distraught and upset after spending £3500 I expected better. Went into the store with photos and now I’ve got to wait for someone to come out and look at it and wait another 12 weeks for the correct footstool and seat cushion.I am fuming at at this moment in time I just want it removed from my house. Have had superior service elsewhere in the past and I will never put myself through this nightmare again. Avoid at all costs unless you like poor customer service and dealing with a company that doesn’t care once they have your money.

What has happened to the Jarrolds restaurant on the 3rd floor. My mum and I both had a scone and coffee for the outrageous price of £12. The check out lady was unable to give cash change as no cash in her til, so we had to count out the exact coinage. The surroundings are shabby, the tables and crumbs underneath appalling and the striped carpet is filthy dirty and badly stained. You have now lost 2 of the small handful of customers you had. Never will we return to this disgraceful establishment which once used to be a very pleasant experience.

I have used the manicure team a few times this year, lastly 19 August and the service and quality of the manicurist is amazing. My last manicure, with normal polish still looks great over a week later of ‘normal life.’ The team are friendly and the experience is great, couldn’t be more pleased.

This is a lovely store with a wonderful selection of quality items from fashion to homeware. All the staff have always been friendly and helpful. Today, Sharon helped us with a purchase of cushions and bed throw she was absolutely lovely - many thanks.