Jerry's Artarama Avis 

Thanks to all at Jerry's Artarama. I am an actual customer and normally I hate surveys except Jerry's deserves praise.
Customer service has been fantastic and the quality super. The price great.
I needed to replace my old field easel.
I carefully did my research due to some personal issues.

Many artist were singing the praises of poc boxes with tripods due to being light weight and backpack-able. The referred to the French boxes as heavy and cumbersome. But all noted that the French easel boxes were more sturdy in wind.

Why I choose the GRAND LUXE.
Great reviews.
No assembly needed.
Came with ground spikes.
Has rubber on feet for indoor use.
Metal lined drawer.
Compartment for brushes and more.
Locks in place when in carry position.
Canvas carrier locks.
Three coats of linseed to wood.
(I will still apply another.)
Well constructed
Great price.

MOST OF ALL...MY PERSONAL SITUATION.
I have two torn rotator cuffs. Plus I am titanium in multiple areas of neck and spine.

However, I can trek the hardest terrain but I should NOT use a backpack.
For me getting back into the field was beginning to look questionable.

Yes; full French boxes weight about 14 pounds before filling with supplies. However, me using a backpack was out.

THE Grand Luxe French Box is sturdy and compact. Easy to open. No assembly required. Along it is Able it carry all I need in supplies.

Manufacture did include instructions. But it took me less then two minutes to set up.
Please remember to let a new easel be set up for a few days to allow the wood become acclimated to your environment.

After reaching reviews on Easel with self contained wheels What I saw was disappointing. With comments concerning quality and defects.

Then I saw hope.
I had purchased several years a small light weight aluminum collapsible/ folding dolly lying against the garage wall.

Excited I immediately ordered The full size Grand Luxe. When the easel is storage position fits perfectly on the dolly. The Grand Luxe can carry canvases along with my supplies. Then I can strap it on my dolly with an umbrella, a needed bottle of drinking water and snack then off I go through most fields, hills, paths and sand.
For those with no or fewer limitations but don't want to carry everything all the way
the dolly collapses to almost the same size as the easel and shoulder straps could be added.

I tested getting the easel attached to the dolly in and out of my SUV. Very easy for me. Just EXTEND the dolly's handle. Tilt and slid.

No may not be the greatest for mountain climbing but most terrain a God send.

I hope this information will help other artist no matter their limitations or needs.

Also I hope will Jerry's consider selling the dolly also.
Wish I could have included photos.

The Grand Luxe is awesome.
Home... studio...field.

I ordered this black Gotham open back frame for a painting I created. When it arrived and I removed it from the box, it was extremely flimsy. Two of the corners had hairline cracks from where the metal cleats were inserted to hold it together. On a third corner the frame itself broke at the attachment point. This product is not typical of products sold by Jerry’s Artarama and in my opinion is poorly made. I would not recommend purchasing this item as you will most likely have to spend money to make it usable.

there was a mistake and I had to pay postage that was almost as much as I paid for the item.

I ordered once from Jerry's Artarama and since then I have been overwhelmed with their emails.. I unsubscribed many times, I moved the emails in spam, I sent them Email! Nothing helped! I don't know what else to do. This is extremely agrivating!

I've ordered several items from Jerry's Artarama and had nothing but great results. The only complaint I have is their customer service which is awful.

Terrible customer service. I have placed 4 orders with this company and each time with each order they have has canceled without giving a reason why. I have tried calling and there is no answer, I have also tried live chat but it seems to be unavailable more then available. I sent an email asking why and they never answered. Save your time and go thru another company.

The prices are good but their shipping department has had consistently bad service. They held a 350.00 order because one item worth 3.00 was not available. Meanwhile I will have to order from Blick to get the items I need for my work this week. Shameful customer service that leaves you on hold for hours. That being said they do have excellent selection and decent prices.

Purchased a frame on their website. Waited WEEKS for a shipping confirmation which never came. When I called to ask, they said the item was out of stock and won't be restocked for at least another MONTH. The item was in stock when I ordered, and I never got an email from them saying it would be another month, so if I hadn't asked, I'd just be waiting for MONTHS for a product that wasn't coming. When I said this was ridiculous, they THREATENED TO CANCEL my order. When I said they should offer a discount for all the trouble, the guy said he'll ask his manager if he can, and then never got back to me.
As everyone else has said, HORRIBLE CUSTOMER SERVICE!!

This a is a terrible company. They do not answer their phone/ their chat is not operating /they do not respond to email. One item from my order was missing and others arrived broken- smashed to bits in the box- like they were packed without any care. There is no respect for customer. Shop somewhere else.

Horrible company. Unresponsive and sends damaged materials. As a working artist, I don't have time for their garbage. Avoid this company at all costs. Customer service? What customer service. Horrible, HORRIBLE company.

I’m a repeat customer, never had a problem. Jerry’s Artarama carries some items I can’t find anywhere else. Whatever I’m looking for, I’ll always check their web site as I’m doing my research, and often find they have the best deal.

I have ordered from Jerry's for years! Always gets my orders correct and shipping is super fast!!!

I ordered items on their website. I updated my billing address and clicked USE BILLING ADDRESS for the shipping. For some reason the website didn’t accept it and now my order is going to my old address in a different city. I tried immediately to call them to fix it. That was an hour and a half ago and I’m still on hold. I finally reached someone on their live chat after 40 minutes and they said it was too late to cancel the order. Just so unhappy with their service, website, etc. Utrecht, Cheap Joes, here I come.

I never had a problem when ordering. I was worried that my package wouldn’t arrive on time for me to start college in less than a week, especially because of the pandemic, but all of my items came in 2 days! I didn’t even pay for fast shipping.

Shipping takes forever and customer service is nonexistent. I would cancel my order but there's no way to do it!! No one answers the phone; no one replies to e-mails. I won't make this mistake again.

Jerry's Artarama offers some decent prices on certain items sometimes, however a clunky, unintuitive website mars the experience. Navigating the different items is a tedious task, and they do not allow any adjustments to be made to an order after making it, even before it is processed. This could be forgiven if not for the absolutely horrible customer service. They wait until long after your order is processed and shipped to respond any emails sent to their "customer service department". When they finally do respond they make absolutely no effort to address your concerns. After barely attempting to address your concerns they then proceed to ignore you, and no longer respond. Avoid if possible. There are better websites to order art supplies from, that treat their customers better.

Poor cancellation policy. I ordered the wrong sized brushes on a Sunday night paying with paypal. After seeing my mistake, I tried to cancel through paypal, but Jerry doesn't have that option allowed. I then sent an email. When I called first thing in the morning, they said the order had already been processed at 5 am. The call center doesn't open until 8:30 am, and the email division opens after the warehouse. Now the only option I have is to refuse the order, and wait for the slow return of my money.

I've had excellent service with this company. Shipments are always on time. And the customer service has been outstanding.

Great value, prompt delivery, and the product is the best available, Old Holland Oil Paints.

Sylas jerked me around as I tried to have a price adjustment on a product I purchased "on sale" on line for $96 (from "regular price" $119) which arrived with a price tag reading $76/$119. He told me that I could not be refunded the difference and that I could return it only by mail but that I would have to pay the shipping myself (it's a 20-30 pound box, so this was out of the question). I then was offered a $10 e-gift card. The lamp was for Mother's Day and there was time pressure to give it as a gift, so I accepted the $10 (which after a week never arrived in my e-mail) and wrapped and gave it as a gift only to unpack it to find it the pole scratched/missing paint in 2 places and the weighted base was scuffed and very dirty - obviously the lamp had been used. I asked for a rebate for the item sold as "new" but was in fact a used item or perhaps a floor model. Sylas replied that he would NOW send a pre-paid return label but I would only receive a full refund if it were received in a condition suitable for re-sale. I've had it with this company and will never order from them again. They did not treat me with respect and I recommend others not to buy anything sight-unseen from Jerry's Artarama on-line. The personnel are lovely in person at the store in Norwalk, CT and there you can actually make sure the item you are buying is in fact new.