Jetpets Avis 

We can’t recommend Jetpets more highly, the service we received for our dog Lily was amazing. Jetpets collected Lily from quarantine in Melbourne and flew her up to us in Sydney, delivering her straight to our door. We received regular updates along the way and a photo at point of collection.
Lily arrived in excellent health, happy and excited to see us. We could tell she had been well cared for every step of the way.
Thank you!

Fantastic communication throughout pet journey with regular updates and personalised care. Lovely people that I trust with my feline fluffies' lives.
Shout out to Erin Whitford for booking travel and accommodation, sending updates, following up on pet welfare and safety and placing my two fluffies first.

This review is long overdue — sorry JetPets! But I truly can’t recommend this company enough. If I ever had to move a pet again, JetPets would absolutely be my first choice. Katie and Gillian were absolutely the best!!

From start to finish, they were there for both my cat Teela and me every step of the way. They handled everything so professionally and with such care, which made an incredibly stressful situation feel manageable and reassuring. They kept in constant contact, updating me and letting me know how Teela was doing, which gave me so much peace of mind.

We moved Teela from Adelaide, Australia to Seattle in 2024, and the entire process was handled perfectly. Teela was clearly well cared for, and thanks to JetPets, she adjusted to her new life in the USA so well — you’d never know she went through such a big journey.

I know this review is late (life got busy with the big move!), but I never forgot how wonderful this experience was. Thank you, JetPets, for taking such amazing care of my girl and making such a huge transition so much easier for us both. Highly, highly recommend!

I could not rate JetPets more highly. They looked after everything involved in exporting our 8 year old dog Chester from Sydney to London earlier this week.

Special thanks to Jacinta in Sydney and Kerrie-Ann at Airpets in London.
The process was made very easy and we were well informed at every step.

After careful consideration we chose JetPets because they are a family business and highly rated by their peers. We also liked that he had a stop over in Doha and a chance to leave the crate for 24 hours.
Chester’s flight arrived around 2pm on Wednesday and he was collected at 6pm from Heathrow Animal Reception Centre and is now embracing his new London life.
Thank you team JetPets.

I would definitely recommend Jetpets for anyone wanting to fly their cats. I have 2 nervous travellers who were picked up in the Northern Rivers of NSW to fly to Melbourne and from first corresponding with Erin who always replied promptly and professionally to Sharne picking them up right on time who was so calm and kind (especially when I became sad) to Louise in Brisbane sending me pet reports and photos to Amy in Melbourne letting me know they were both ok and doing well. It was such a relief to know that they were handled with care and consideration. Highly recommend.

Trustworthy service. Thank you so much to a smooth transit for my cat. Your service made our first move so much easy.

Jetpets together with their associates Airpets in UK looked after my 5yo Labrador Daisy from Sydney to London and back again 7 months later. I was kept informed at all times about her progress on her journey out and back. They looked after the mountains of paperwork necessary and made sure I knew what I had to do on my part to get her home and satisfy both the UK and Australian regulations. I can really recommend them as being caring and efficient.

Great care and service MEL->LAX
I wanted to relocate my 16yr old bealge mix. Jetpets assigns an agent to help with the travel and all the booking details. When Charlie was in transit I was getting photos and emails on his care and pre flight walk. This helped to alleviate some of my fears.

Great service and care. Thanks Jetpets!!

Jetpets has done a fantastic job in transporting our pet overseas. SPECIAL thanks to MEL (Melanie) who went way above and beyond to coordinate everything within a short period and during the Christmas and New Year break. Moving pet is no easy task with so many things to coordinate- vaccinations, blood tests, vet reports and more. Mel team guides us every step of the way and made it as easy as possible for us and coordinated so well.
Transporting a pet is also expensive but considering the effort and process required I now realise why it’s expensive. All their partners are excellent too like boarders, vets, partners at destination etc. Sandy Paws/ Joel spent almost 10 hours in completing the import process to door delivery. Well done guys.

I can't give Jetpets enough stars. Fantastic service from them and Iris at a stressful time. Jetpets ensured a smooth transition for my dog and cat and were on top of everything, including boarding. Amazing communication by email and phone. I felt it was a very personal service. The website is also very informative.

Our experience with Jetpets was was first class - From the initial enquiry to the day our pup landed, everything was exceptional from the Jetpets team and global affiliates - Especially Rachael our Jetpets Consultant.

We were moving back to the UK from Australia and wanted our 4.5 year old pup to join us - We were extremely anxious doing this and didn't know where to start - Rachael was assigned as our dedicated consultant and was a pleasure to deal with - She was incredible patience with my calls, questions and emails - Always responding quickly and putting our minds at rest on the process, paperwork and keeping us calm.

Buddy had to go into boarding for 3 days prior to his flight to have all this paperwork and health checks completed - He stayed at the Brisbane Pet motel who were amazing, and again took my calls and gave me updates.

You get regular updates and emails from Jetpets with key milestones as to where you pet is and the next step. Buddy was picked up for boarding on Friday the 28th of November and his first flight was on Monday the 1st of December to Doha. Once in Doha he had an overnight stay at the state-of-the-art Live Animal Centre to stretch his legs, relieve himself and have some well needed food and water - While we were there we got an email post card from them with a picture of Buddy saying he was well and could not wait to see us. After his stay he flew to London Heathrow on the 3rd of December landing the same day.

When he arrived at London Heathrow, you immediately get updates for the Airpets team including a picture of him out of his crate in a nice comfy boarding pen. Then they keep you informed of the clearance process that can take 4-6 hours - once cleared and all government docs complete my husband was able to pick him up without quarantine.

Buddy flew well, we did a lot of training prior for him to get used to the crate which is so important. When he arrived in London he was well, healthy, tired and a bit grumpy but then so are most humans on a long haul flight! ha ha

I cannot thank Jetpets, Brisbane Pet Motel, Qatar Airlines, and Airpets enough for the care you gave our little boy - to see him reunited with is daddy over facetime was amazing and I can't wait to be reunited with them soon.

Rachael, words cannot express my thanks and appreciation to you - I felt like you became a close friend during this process! Your knowledge, care and attention to detail is outstanding - Thank you so much for guiding us through the fog of paperwork and preparation for Buddy - He is one happy little boy with his daddy now and I cannot wait to be with them too.

We had a brilliant experience with Jetpets. From the first enquiry to the final drop-off, the staff were professional, kind, and clearly cared about our pet’s wellbeing. They explained every step of the process, kept us updated, and were always quick to respond to emails and calls, which really helped reduce our stress.

Our pet arrived happy, calm, and in great condition, and it was obvious they’d been well looked after along the way. For the level of care, organisation, and communication, we found the cost very fair and good value for money. We’re extremely grateful and would highly recommend Jetpets to anyone looking for a safe, caring, and reliable pet transport service.

From start to finish, our dogs journey from Melbourne quarantine to Sydney airport was straight forward and easy thanks to Jordi and the team at Jetpets.

Thanks for getting our pooch back to us safe and sound.

I’d highly recommend Jetpets to anyone thinking of sending their pet on an internal flight in Australia. 🇦🇺

Amy ftom Jet Pets acted in a very proffessional manner at all times even though I need to book a kitten on at very short notice and this was done at no stress to me...theend of journey was great and the email to let me know my baby was in safe hands with the new owner Thank You to all that helped our journey

Absolutely the best service ever, the staff and communication was second to none. Highly recommend 😊

We had a fantastic experience with Jetpets who we used to transport our dog from Australia to New Zealand. They were super communicative throughout the end-to-end process, and they were also very flexible when we needed to make some logistical changes because of our own moving schedule. We had previously relocated our dog from
the USA to Australia and had an entirely different experience with our chosen pet transport company, so it was a huge comfort to feel we were all in safe and competent hands. We will be using Jetpets again and we highly recommend their services.

Cannot praise this company highly enough. From the beginning to end they were helpful informative and caring. We transported both our dog Groot and our cat Rocket from Melbourne to London. We got the crates early as Groot had never been in one and that was so easy and the delivery guy was amazing put me at ease straight away. The document process was clear and precise and very easy to follow. The day arrived and pick up was so calm and easy, updates the entire way. When they arrived they were happy to see us but more interested in their new surrounds like nothing had happened..... They have settled in beautifully and adapted well beyond my expectations and I believe that is due to their caring wonderful experience with Jetpets. I couldn't recommend them more. Everyone we dealt with were amazing!!! Clearly all passionate animal lovers.

Mel and the team at Jetpets were absolutely fabulous when bringing my cat from Australia to the UK. It was such a big move, and I was quite anxious but Mel was really patient and understanding.
Everything went smoothly and I loved the reports and updates I received from Jetpets and then the UK team at the Animal Centre in Heathrow.
I would highly recommend them...

This is our second year using Jetpets to take our small dog to Australia for the winter and then back to New Zealand. The process was seamless both years, the staff are friendly on both ends (Aus and NZ) and are also very helpful and responsive to email questions. They help you with the dates for the veterinarian appointments, and the veterinarians that work for Jetpets are really friendly and easy to deal with in both Australia and NZ. During travel time the team keep you informed of your pet's progress along the journey, and help get the pet through customs on both ends of the journey. I would highly recommend using Jetpets and I will be using them next year again.

We are so thankful to Pet Express & Jetpets who got our dog over to Australia smoothly and as easily as possible! It's a long process, and we had to make alterations during it due to visa delays, but no matter what they were extremely helpful at all stages, and provided all the information we needed to adjust and ensure our dog got over without a problem. They were extremely experienced with the process and we felt comfortable the whole time even with the many requirements Australia has for importing pets. Our dog is now with us in Australia, and we're so happy!