Jetpets Avis 

It was a great experience relocating my cat Luna from Melbourne to London. It was quite short notice, but Yi walked me through the process and made everything so easy to understand. I was especially nervous because I was already in the UK so relying on others was super important, but the team was so understanding and made sure everything went smoothly.

Any questions I had were quickly and easily answered, and working with them made me sure that Luna would be ok!

Jordi at JetPets was great in organising our dog’s (Riley’s) pick-up from quarantine in Melbourne and then flight to Perth! We received pictures of Riley from Claudia who collected him from quarantine, playing in their office! This was such a nice touch and made us feel a lot less stressed.

We had 3x cats and 1x dog to move between Australia and NZ. Jetpets made this so easy. Everything was professionally managed and communicated. Would highly highly recommend as i have already done so with friends etc

Jetpets was absolutely amazing in relocating my cat Evie from Berlin to Sydney. Every step of the way — from logistics and paperwork to compassionate handling during a few bumps in quarantine — they went above and beyond.

Jordi was kind, calm, and communicative, both herself and the German-based team (via Animal Logistics GmbH (Alicia)) ensured everything ran smoothly across borders. I always felt informed and reassured, which made a huge difference emotionally.

Evie is now home, safe and cuddly, and I’ll never forget the care Jetpets showed throughout. Highly recommend.

Jetpets really made the experience of buying a kitten in Australia and shipping it to Hong Kong a total breeze. They handled everything so smoothly and kept us up to date the whole time. They were incredibly professional, yet warm and friendly at the same time. Can't recommend them highly enough!

We recently used Jetpets to bring our beloved Schmoodle, Noodle, back to Perth from Madrid, and we could not be more thrilled with the entire experience. From start to finish, the team at Jetpets was incredibly professional, compassionate, and attentive to every detail.

International pet transport can be stressful, but Jetpets made the process seamless and gave us total peace of mind. Their communication was excellent—we were kept informed every step of the way, with regular updates and photos of Noodle en route. It was clear she was in caring, capable hands the entire journey.

When Noodle arrived in Perth, he was happy, healthy, and full of tail wags! It was obvious he had been well looked after, and we’re so grateful for the love and care the Jetpets team gave her.

A heartfelt thank you to the entire Jetpets team for reuniting us with our furry family member safely and smoothly. We highly recommend Jetpets to anyone needing to move their pet, near or far. They truly treat your pet like one of their own!

Jordi has been amazing! I am so grateful to her and her team for reuniting us with our two girls after their time in quarantine. Jordi answered all my questions and is so knowledgeable about the whole process. Thank you for taking such good care of our girls!!

We recently relocated from Australia to the US and used Jetpets to transport our fur family—one dog and three cats. The entire experience was smooth, professional, and reassuring from start to finish.

Our animals stayed overnight at Jetpets’ Sydney facility before their international flight, and we really appreciated the regular updates and photos showing them safe, settled, and well cared for. It gave us real peace of mind during such a big move.

The Jetpets tag system was also fantastic—we received timely updates as our pets were checked in for their flight, cleared customs, and were ready for pickup in the US. Every step felt organised and transparent.

Mel and the team were responsive, patient, and clearly passionate about animal care. Our pets travelled really well and arrived safe, healthy, and happy.

We’re so grateful for the care and attention they received and would confidently recommend Jetpets to anyone relocating with pets.

Jetpets have been absolutely incredible to work with on getting our dog Rosa from Western Australia to New Zealand, they went above and beyond when we hit a bump in the road with our dog becoming very ill prior to travelling and were seamless in liaising with the veterinary clinic in order to get everything re-booked and ready in order to get our dog here safely.
The live updates whilst she was travelling were so useful at keeping us at ease.
We cannot recommend them enough, worth every penny!

Jetpets were fantastic.
They explained the process well, took great care of Banshee my pooch. Provided status updates each leg of the trip with photos attached.
Banshee looked happy and healthy upon arrival, she seemed to find it far easier than expected. Travelled from Brisbane to Manchester,UK.

Perfect from start to finish

Jetpets went above and beyond to get our pet relocated. They made the entire experience moving our pets stress free, clear and easy. We now have experience with multiple NZ based pet transport agencies and can confidently say jetpets is by far and away the best.

We found their communication simple and easy, they provided all the documentation well ahead of time and when issues arose they took initiative to present us with solutions rather than just problems. Our calls and emails were always answered quickly, and we felt like anything we needed to ask, we could without being a hassle or treated like we were being an inconvenience.

Less than a month after contacting Jetpets urgently to arrange travel, my dogs are now happily snoozing off jetlag in their new home and I couldn't be more grateful to jetpets and Sherol to making that happen!

We recently moved our cat from Australia to New Zealand and couldn’t be happier with the experience! The entire process was seamless and stress-free — for both us and our kitty. From the very first communication, we felt confident that our cat was in safe and caring hands. The team clearly understands how important our feline family members are, and they treated him with so much kindness and professionalism. Every detail was taken care of, from paperwork to travel arrangements, and we were kept updated the whole way. It gave us complete peace of mind knowing he was being so well looked after. Highly recommend to anyone relocating their pet — truly exceptional service!

Honestly, I had brought my dog to Australia myself and returning her to Canada I thought I would do the same, but the workload seemed daunting so I made contact with Jetpets and I will NEVRR REGRET IT! Best service for me and my beautiful baby girl Nyla. The level of care of genuine caring animal loving humans who came together to bring Nyla home to Canada honestly was the most beautiful part of the experience. I trusted my dog was safe 100% of the time she was traveling. THANK YOU Angus, Kira and all the beautiful handlers who gave Nyla pats and words of encouragement for her journey.

Online registration was very easy to use. JetPets also completed all the necessary paperwork and travel forms for us, saving us from errors and delays. We were continuously updated about travel plans, and while the pets were on their way.

Can’t fault Jetpets! Their communication has been great and the service is so helpful and stress free.
We especially loved the photos we were sent when Jetpets collected our little chihuahua Daisy from quarantine. After not seeing her for 5 months these made us smile and so excited to see her.

I cannot thank JetPets enough for the incredible care and service they provided in bringing my precious Charlie safely from Sydney to Paris. From start to finish, their professionalism, compassion, and attention to detail were beyond exceptional. Every interaction with their team was filled with warmth and genuine concern for Charlie's comfort and well-being.

They kept me updated at every stage, ensuring I had complete peace of mind throughout the journey. It was clear that Charlie wasn't just another pet to them — he was treated like family. The care, patience, and expertise they showed made all the difference during what could have been a very stressful time.

Thank you, JetPets, for reuniting me with my furry baby and for making this long journey so smooth and full of love. I wouldn’t trust anyone else with my pet’s travel needs. You are truly the gold standard in pet relocation!

Jordi at Jetpets has been fantastic in organising our dogs release from quarantine and flying her to the Gold Coast. Communication has been great and would absolutely recommend Jetpets!

Having just moved permanently from Australia to the UK - moving our 12 year old Border Collie and 13 year old Maltese was the thing we were most worried about. Jetpets were recommended to us by other customers and we were so grateful to find them as Katie and the team were just fantastic. Incredibly professional, responsive and supportive through navigating all the administrative steps which built trust and confidence- which was not misplaced! It was so reassuring to have photos and updates sent through what is a long long journey and our dogs were delivered to us safe, well and happy exactly as arranged.
I worked as a senior exec in customer experience for 25 years and this company are one of the best I have encountered. Congrats Jetpets. And sincere thanks

Mel and the JetPets team we absolutely amazing and now only made the experience easy for the owner but for our pet too. Shadow was really well looked after and we also go daily updates while she was in quarentine so we knew exactly what was going on with her every step of the way. If you are relocating, this is the team you want! Thank you guys.