Jetpets Avis 

Huge thanks to the JetPets team for their amazing care and professional service during the transport of our dog Lexi from Australia to the Czech Republic. Everything went smoothly and without a single issue. Lexi arrived safely in Vienna and was calm and happy when we opened her crate, which made me so relieved and grateful. I received regular updates throughout her journey, which gave me peace of mind knowing she was in good hands. I can warmly recommend JetPets to anyone looking for a safe and stress-free way to transport their beloved pet.

f you are looking to transport pets from Australia to the UK, Jetpets are the best in the industry! As a “ping-pong Pom”, I have now used Jetpets to transport my pets on five separate occasions. They recently transported my family of cats back to the UK and the whole process was simple and straightforward and competitively priced. Jacinta at Jetpets was amazing! Very efficient and professional and nothing was too much trouble! Her level of customer service was second to none!
Shout out to Angus too who was my initial contact and took the time to talk me through everything I needed to do to prepare the cats for their trip.
Also, Dr Simon, who is the vet that does all the health checks and vaccinations prior to them travelling. He understands all the requirements for transporting animals and is very experienced in making sure they are fit and healthy to fly! He genuinely cares about the animals well being and does everything in his power to reduce their stress and make the journey safe. He’s a wonderful and caring vet! The whole team have been AMAZING! Thank you all so much❤️

We used Jetpets to fly our cat from the quarantine facility in Melbourne to Sydney and the experience was absolutely seamless! Jordi was our main point of contact, and her communication was amazing, everything went so smoothly from start to finish. We couldn't recommend Jetpets highly enough!

I’ve recently moved my 9 year old Maltese Shihtzu from Melbourne to Toronto. The whole journey for my pet was extremely long and stressful but I’m so glad I’ve chosen Jetpets as they have been keeping me posted with the status of my dog during transit and critical moments of my dog’s travel journey, and everything was handled very professionally from when I made the booking confirmation to drop-off. Will definitely recommend!

As a totally paranoid and over protective fur Mum I was so nervous about moving my babies interstate. However Phillicia and the team at Jetpets were so kind and supportive. From the collection to air travel to delivery the service was excellent. Both my cat and dog arrived calm and safe. Thank you Jetpets. I highly recommend this service.

Amazing amazing service! I could not be happier with the service they provided. Jetpets helped me relocate my two dogs, Lulu and BB from Australia to Japan. The whole process was so easy and seamless, they took care of most of the import permits and documents. Photo updates and email updates were always provided and I could not be happier! The updates they provided put me at ease knowing that they are in good hands. My consultants, Chloe and Kaye were both very very helpful, responsive and very patient! I asked loads of questions as this was the first time ever I need to relocate my dogs. And I could not be happier with the service they provided!! Definitely worth the money I spent, they go above and beyond. Thank you so so much Jetpets!

Great serviceI've used jetpets twice now to transport my cat from Singapore to Australia and back again (In 2019 and now in 2025). Both times, they kept me updated on progress (with pictures) and my cat seemed happy and comfortable!

I won’t go into too much detail but suffice to say the sales pitch given by a very nice customer service operator doesn’t translate to the operations staff. Wrong times, wrong directions, wrong boarding info. And the customer service for follow up problem resolution was appalling, especially from head office management (i’m not allowed to say who it was but it was a woman with a stripper’s name) who took no responsibility for Jetpets muck up. Absolutely do not recommend.

In response to jetpets’ response, I couldn’t give two hoots whether you are appalled by my “attitude” because I’m appalled by Jetpets’ attitude. You say that you take pride in your service - well lift your game Jetpets because it falls very short of being something of which to be proud. Again, I recommend to anyone who reads this review not to use Jetpets.

Jetpets took care of everything required to transport our cats overseas, from picking them up at the cattery to droping them to our door of our new home. Moving countries can be really stressful, even if you have done it more than once. This time the pet transportation was the easiest part of our relocation thanks to Jetpet's excellent organisation and constant communication throughout their journey. Our cats were relaxed and happy and received so much love and attention throughout their journey. We had a relocation consultant and they obtained two quotes for us from other providers that were significantly more expensive. Jetpets were recommened to us and we highly recommend them to anyone having to transport animals as they are reliable and competitively priced.

What an absolute pleasure dealing with this company !! As anyone would be I was extremely nervous for my little doggo Kevin to travel.
Not only did Gaylene my consultant look after me and my many questions along the way. The caring and thoughtful staff at the jetpets transit lounge including the vet were so amazing with Kev. Updated reports and photos helped to put me at ease.
Pick up on the other end was a breeze with my mum doing the honnors. It was clear and and concise with no blindsides or miscommunication.
I could write all day about how great this service was but you should just experience it for yourself !!

Beyond disappointing. Rude staff who when you take the time to provide recommendations on how they can improve their communication to avoid future confusion, didn't care and blamed me! Seriously the worst customer experience I've ever received. Unfortunately, you can't rely on the instructions they send you or the pickup times and certainly don't expect them to apologise for all the time and effort you end up wasting as a consequence. There are plenty of other pet transport companies and I'll sure as heck never be using them again.

Can’t fault Jetpets and the service they provided. We flew our cat from Sydney to London and when she arrived in uk she was very calm and relaxed and you could tell she had been well cared for. I had a lot of questions prior to her travel and jetpets staff were patient, understanding and answered everything I wanted to know. Couldn’t fault them and if ever had to move her again (which I hope not) I would certainly be using them. Thank you jetpets

Moved my cat from Australia to Singapore. Very easy to deal with.

I really liked the regular updates and contact points.

My partner and I recently moved from Australia to Sweden with our 2-year-old Toy Poodle, Billie. Jetpets handled the entire process of getting her to Sweden, and we cannot recommend them highly enough.

We were naturally anxious about putting Billie through such a long journey, but Chloe and the team at Jetpets made everything incredibly smooth. Their communication was amazing, and they kept us updated every step of the way and even sent us photos from both the transit lounge in Perth and her comfort stop in Doha.

When Billie arrived on the other side of the world, she was safe, happy, and well cared for. The pickup process was seamless, thanks to the detailed paperwork that Jetpets had prepared.

We highly recommend Jetpets to anyone considering traveling with their fur-baby!

I recently moved my Mini Australian Shepherd from Australia to NZ. Due to it being quite a daunting process of paperwork and tests initially, Jetpets made the whole experience very well structured and planned. They have an online portal where you upload all of your documents in one place and Jetpets also provide informative videos to help support the journey!
When my dog was on his way to NZ Jetpets did some lovely updates and pictures so I knew how he was getting on. The thought of moving a beloved pet overseas can be very overwhelming, however the Jetpets team were professional and supportive at every step of the way, I would highly recommend using Jetpets to transport your pet.

When we decided to move back to England, it was clear from the start that our beloved dog Billy would be coming with us. Naturally, we were concerned about the journey—especially since Billy is 14 years old and has epilepsy. Jetpets made the entire process so much easier and took great care of us and Billy every step of the way.

They helped us navigate all the necessary vet checks to ensure Billy was fit to fly, giving us peace of mind from the start. During the transfer, we received email updates, including photos, letting us know how Billy was doing when he landed in Qatar and later in Manchester. It was so reassuring to see that he was travelling well and in safe hands.

If you’re looking for a professional and caring company to help move your furry family member overseas, we can’t recommend Jetpets enough. Rachel and the team were fantastic, and thanks to them, our old boy Billy made it halfway around the world safe and sound!

We highly recommend the Jetpets team, we had our German shepherd moved interstate which was stressful enough as it is, but the Jetpets team was professional and efficient and took excellent care of our dog. Clear communication, but at the same time just the perfect amount of contact and information (so not overwhelming!). Thank you Jetpets team, and our coordinator Lauren in particular!

My cat Eragon flew from Germany to Australia and Jetpets handled the Australian end and were professional, caring, great communicators and really understood how important our 4-legged family members are to us. The whole process was perfect! Thanks to the team.

Jetpets got my 10-year-old Kelpie Lab from Sydney to Toronto in a very professional & friendly manner.

My initial inquiries were addressed by a very knowledgeable agent, and, once I confirmed my commitment, a Pet Travel Consultant was assigned to me who was equally knowledgeable, helpful & friendly: Jordi answered all my myriad questions in a timely fashion (gently humouring my nervous repetition!), putting my mind at ease. Jetpets let me know what my options were in terms of levels of service, and took care of everything they said they would. I was already overseas by the time Alfie left home (in the care of friends), yet Jetpets executed his door-to-door transport seamlessly, providing factual updates and much-appreciated personal reports on his well-being in both text and photos. Already a bit nervous by nature, Alfie was a little dazed & confused after such a long, stressful experience, but he arrived, safe & sound, in a clean crate (if he had wet or soiled it, it didn't show).

I hope to never have to subject my pet to such a move again, but if I do, I won't hesitate to inquire with Jetpets first!

I am absolutely thrilled with the service we received from Jetpets. The care and love shown to our fur baby went beyond our expectations. From the booking team to the staff in Brisbane who picked him up, and the kennel team, every step was handled with such professionalism and care. We especially appreciated the personalized check-in emails updating us on his progress and the thoughtful final report card from the kennel. These beautiful touches made the experience even more special. We couldn’t be happier!