Jigsaw24 Avis 

helpful pre purchase advice and prompt delivery. Very useful to speak to knowledgeable human pre purchase to check appropriateness

Always good to get an update.
Very pleasant chat.
All questions answered
Thank you

For the second time, your website homepage promised 'next day delivery', and your product pages promised '3-5 working days'.

Yet two days after I placed the order, I got a generic email to say I could expect to wait 12+ weeks due to supply chain issues.

I appreciate that you didn't take my money, but as a business I can't afford to have such a massive change in delivery schedule, days after order.

You have to make it clearer on your website at the point of sale.

This is the second time this has happened (I'd forgotten why we stopped buying from JS24) so you've got form.

I absolutely won't order again from you.

Tired to sell me something they didn’t have. Waste of time.

Hands-down the most difficult company i've ever dealt with online. Incapable of responding to emails, perform actions that make no sense. Save yourselves the hassle and just go elsewhere to be honest.

Needed a 64gb MacBook Pro next day to deliver work for a client nowhere else even Apple direct could supply for at least 20+ days. Jigsaw24 came through❤️

I've worked with Jigsaw24 for many years and always get excellent service and competitive prices. Highly recommended.

Tried to get me to pay for a product that doesn't exist, and 2 weeks later I still haven't received my refund that was promised within 3-5 days. They're supposedly a reputable company but all I've experienced is a bunch of con artists.

Edit: per the reply, customer support did NOT resolve the issue. I had to go through my bank to claw the payment back. I told support "I've already resolved it myself now" not "Thanks for resolving it" -- more misleading seedy sales practices.

Placed an order with Jigsaw24 last week, owing to issues encountered at the checkout stage, I ended up trying multiple times to place an order. In the end, 4 units instead of 1 was ordered. Upon realising this, I attempted to contact the company by email, so as to clarify the order and have the issue corrected.

This happened prior to dispatch, however, the email fell of deaf ears and the item was sent out. Interesting, I got an email from an individual with the order confirmation detail shortly after.

Prior to delivery I continued to attempt to contact the company, again, no response. DPD delivered the item to my door (no safe place was set) and upon returning home from work the parcel was not anywhere to be found (that’s why I didn’t leave a safe place instruction). 2 days later I found the parcel was with a neighbour.

It’s been a week since I first tried to contact the company, and 4 days since I requested a return (well within the statutory 14-day distant selling returns window), alas I’ve had no response whatsoever.

As such my next step is to allow the full 14 days to elapse, then issue a chargeback via my credit card provider as this whole situation has been ludicrous.

Hilariously, and perhaps what’s prompted this review, is Jigsaw24 saw fit to send me unsolicited marketing emails today, which I’ve never signed up for, all while ignoring my other, legitimate, communication.

Thanks to Jigsaw I could secure refurbished machine with specifications Sold out or on pre order elsewhere.

Excellent service

Spam spam spam
I have no idea who this company is, but they’re spamming me with sales messages as if I’m a previous customer!

Great service, very helpful, slight issue with their suppliers delivery which got sorted expediently

I am still waiting for the item and there has been zero communication about the order except that it is in progress. I have a suspicion that they renege on the order.
Thank you for getting back and re-assuring me of the order and helping to provide clarity. I appreciate this as it helps us with our planning. I have updated the experience to neutral. When I do get the product I can offer a better review. Hope this helps

I ordered a 4TB LaCie Rugged Hard Drive which was for sale on Jigsaw24.com site for £150. Jigsaw24 took my money and then said that the HD would now cost £300 inc.VAT. But would offer it me for £200.00 as a good will gesture. Jigsaw should have honoured the price I paid for it online, it wasn’t listed as out of stock. I asked for a refund and found the same product online for £154 elsewhere. Not good.

Excellent service and product as described, I’ve been purchasing from Jigsaw for over 30 years and they have never let me down

Ordered a phone and once it arrived it never switched on. After waiting a week just for a return label to ship this faulty product back to them, I dropped the parcel off, it is now coming up to two months and I have not been refunded. In the consumer rights act UK 2015, if product arrives faulty the company must refund within 30 days, they have breached this law. If the company does not sort this out I will have to chargeback with my bank. I would be weary placing orders on this website.