Very nice sales girl who I dealt with two years ago really wasn’t looking to change my car but mentioned to Harriet the colour I fancied but didn't see any, Harriet said there was one in the corner.... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementBalmoral Business Park, Wellington Road, AB12 3JG Aberdeen, Scotland, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Beth very helpful ,the only complaintI have is that there is no hand book —I am 85 and it is all very well for young people who know what they are doing with apps etc but at my age I would like a... Voir plus
L'entreprise a répondu
Mini Countryman - recently purchased and I have to say the sales process was handled seamlessly by Beth, extremely knowledgeable and attentive at all times (even providing Email updates after hours!).... Voir plus
L'entreprise a répondu
Warm welcome from all staff. Brocton, our Guide Dog puppy is made especially welcome. Pleasant spacious showroom, lots of cars on display. No pressure from the staff just helpful support if requi... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire automobile
- Centre de contrôle technique
- Garage automobile
- Prestataire de transport automobile privé
- Concessionnaire de motos
- Vendeur de voitures d'occasion
Écrit par l'entreprise
Visit John Clark MINI located in Balmoral Business Park on Wellington Road, proud to be part of the family run John Clark Motor Group in Scotland. Our state-of-the-art showroom in Aberdeen has a wide range of new and Approved Used MINI cars for sale, as well as an abundance of aftersales services and maintenance packages. Whether you are a new or returning customer, we are happy to welcome you to our MINI dealership. Our dedicated staff are happy to guide you through our superb MINI stock and answer any questions or queries You may have, as well as accompany you on a test drive in the model of your choice. We also provide several aftersales services for our service centres. Our qualified MINI trained technicians will get you back on the road before you know it by only using MINI approved parts, meaning you have complete faith that we will return your car to its pristine condition. To find out more about MINI and the service John Clark MINI provide, come and visit us today. We can’t wait to see you.
John Clark Motor Group
Écrit par l'entreprise
- Family Owned Business Focused on Excellent Customer Service
- Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.
John Clark Approved
All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.
Coordonnées de contact
Balmoral Business Park, Wellington Road, AB12 3JG, Aberdeen, Scotland, Royaume-Uni
- 01224 335555
4,8
Excellent
259 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
JENNI-LEIGH PROVIDED A FIRDT CLASS…
JENNI-LEIGH PROVIDED A FIRDT CLASS SERVICE
25 octobre 2023
Avis spontané
Réponse de John Clark Motor Group - Mini Aberdeen
Good Morning Jim,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Friendly and helpful staff
Callum, service advisor from Mini Aberdeen was very helpful and friendly. I would definitely go back to get the cars serviced there.
25 octobre 2023
Avis spontané
Réponse de John Clark Motor Group - Mini Aberdeen
Good Afternoon,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Great and friendly service!
Great service from John Clark MINI. Purchased my Toyota Aygo from Michael, he was very helpful and gave great advice regarding purchase. Smooth and quick delivery, definitely be back!
Thank you again!
15 septembre 2023
Avis spontané
Réponse de John Clark Motor Group - Mini Aberdeen
Good Afternoon Chloe,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
I can highly recommend John Clark…
I can highly recommend John Clark Aberdeen branch especially Beth. She was such a delight to deal with, always smiling and so helpful and friendly. She always answered our questions by email quickly and efficiently. She’s such an asset to the team there. I was always made to feel welcome and the lady at the front desk treated you as a friend such a great team! Treated like royalty will definitely deal with them again. M Shand
5 septembre 2023
Avis spontané
Réponse de John Clark Motor Group - Mini Aberdeen
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Five Stars for John Clark Mini Aberdeen!
Five Stars deserved to Richard and team for diagnosis of two worn front bearings of my JCW. Took just a day to replace! What a brilliant team!
21 août 2023
Réponse de John Clark Motor Group - Mini Aberdeen
Hi Raj,
Thank you so much for taking the time to write up a review about your recent experience. We are thrilled to hear that you had such a great experience at MINI Aberdeen from Richard and the team! They will be delighted to hear your feedback!
Kind regards,
Kate
Knowledgeable and professional staff
30 juillet 2023
Réponse de John Clark Motor Group - Mini Aberdeen
Mrs Bowes,
Thank you so much for taking the time to write us a review! We are delighted to hear you had a great experience at MINI Aberdeen.
I will be sure to pass on your feedback to our team,
Kind regards,
Kate
Mini Purchase
Excellent Service, our sales person Harriett couldn’t do enough and kept us fully informed of our choices and car update throughout the purchase.
31 juillet 2023
Réponse de John Clark Motor Group - Mini Aberdeen
Hi Robert,
Thank you so much for taking the time to provide us with such a fantastic review! We are delighted to hear you had such a great experience with Harriett at MINI Aberdeen.
I will pass your feedback on to Harriett and the team! They will be delighted! Wishing you many miles of happy motoring in your new car Robert!
Kind regards,
Kate
The team are marvellous
The team are marvellous! Nothing is ever too much trouble. Coffee machine and a biscuit is a bonus!
15 août 2023
Réponse de John Clark Motor Group - Mini Aberdeen
Hi CC,
Thank you so much for taking the time to leave us such a fantastic review! We are so pleased that you think so highly of our staff and our little extras! :)
I will pass your feedback on to the rest of the team at MINI Aberdeen! They will be delighted. Enjoy the rest of your week,
Kind regards,
Kate
Excellent sales executive help
Excellent sales executive help. Very transparent in working through the ordering and sales forms. No nonsense sales talks! Exactly how I want to be treated as customer.
6 juillet 2023
Réponse de John Clark Motor Group - Mini Aberdeen
Hi Johan,
Thank you so much for leaving us such a fantastic review! I am so glad to hear that you had the exact experience you wanted at our MINI Aberdeen branch. We pride ourselves in the knowledge and attentiveness of our sales executives.
I will pass on your feedback to our team! Enjoy the rest of your week,
Kind regards,
Kate
Quality experience
We were both in awe of the wealth of experience and knowledge Jenni-Leigh has about cars, components, just everything. Nothing was to much bother for her. Such a lovely young lady and a pleasure doing business with her. We have never had such a nice experience buying a car as there was always pressure put on when visiting other Dealerships. This time it was so smooth and she went out of her way to get the car ready for us and we were pleasantly surprised when she called to say the car was ready earlier than we expected. Thankyou so much Jenni for all your help. Was a real pleasure and you're a wee star. Dave and Louise
31 juillet 2023
Avis spontané
Réponse de John Clark Motor Group - Mini Aberdeen
Good Afternoon Dave,
Many thanks for your review and feedback, which I will ensure is passed on to Jenni-Leigh and the management team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
I was treated like a VIP
I was treated like a VIP. Staff were very friendly and helpful. Jackie, on reception, made me coffee, chatted about my car, came out when it was finished and sat in my car to explain some of the functions. She has a mini herself and was truly amazing. I was only in for a minor repair, and staff offered to wash and hoover the car just as a courtesy. Loved that they sent me a video of my car afterwards and showed me the work done. Jackie even said if I have any questions in the future, just pop by and they would help. Would give 10 stars if the option was available, but totally loved the experience.
18 juillet 2023
Avis spontané
Réponse de John Clark Motor Group - Mini Aberdeen
Good Afternoon,
Many thanks for your review and feedback, which I will ensure is passed on to Jackie and the management team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Great staff giving a first class service
John Clark Mini service department staff at Aberdeen and reception department staff - excellent. First class service. Very helpful staff that all go above and beyond to give customer satisfaction.
No hesitation in recommending John Clark Mini in Aberdeen.
26 juillet 2023
Avis spontané
Réponse de John Clark Motor Group - Mini Aberdeen
Good Morning Barrie,
Many thanks for your review and feedback, which I will ensure is passed on to Malcolm and the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
They collected car when I was unable to…
They collected car when I was unable to drive
11 juillet 2023
Réponse de John Clark Motor Group - Mini Aberdeen
Good Morning Heather,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Prompt and efficent service.
12 juillet 2023
Réponse de John Clark Motor Group - Mini Aberdeen
Good Morning George,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Disliked the finding of broken spring…
Disliked the finding of broken spring not being elevated with Audi. Spring should not have failed on such an age of car that has not been subjected to aggressive driving.
3 juillet 2023
Réponse de John Clark Motor Group - Mini Aberdeen
Hi Mr Desmond,
I am so sorry to hear you are not fully satisfied with your recent visit to Aberdeen Audi. Unfortunately, your review has come through to our MINI Aberdeen branch so we can not pass your feedback on to the correct team.
If it is possible for you to change the location of your review it would be much appreciated,
Kind regards,
Kate
I had a very positive experience buying…
I had a very positive experience buying a second hand BMW from John Clark Motor Group who were very communicative on the selling process. More importantly they were responsive and positive to deal with in terms of aftercare to ensure I had peace of mind as a customer and resolved a minor issue I came across in a fair and reasonable manner. Therefore I would be happy to purchase a future vehicle with this company and would recommend to others.
30 juin 2023
Avis spontané
Réponse de John Clark Motor Group - Mini Aberdeen
Good Morning David,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Thanks Jason
Very Good Communication, Excellent Work, Knows his stuff. I recommend it to everyone. Rapid and Professional.
Excellent quality! Superior delivery.
Thanks to Jason Andrews from MINI Aberdeen, UK.
10 mai 2023
Avis spontané
Réponse de John Clark Motor Group - Mini Aberdeen
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to Jason and the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Purchase of new car
Made the process of buying my new car simple for me from initial ordering to date of pick up. Handover for my new car well explained and pairing the features to my mobile all done before I drove away.
23 avril 2023
Réponse de John Clark Motor Group - Mini Aberdeen
Good Morning Ms Sim,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Work was carried out on my vehicle…
Work was carried out on my vehicle without my approval. I sent my daughter in to see if they had a locking wheel nut key that would fit my car or to order one and also to buy a new set. John Clark carried out the work themselves and charged me for the privilege. I should also add that when my car was in for a service last year, they serviced it but forgot to mention that my MOT had ran out.
21 mai 2023
Réponse de John Clark Motor Group - Mini Aberdeen
Hi Mr L,
I am sorry to hear you are not happy with your recent experience, unfortunately as you have not provided your name we cannot reach out to you directly to help with a resolution.
We would like to have a better understanding about your experience. Please reach out to us at 01224 335555 at your earliest convenience and we will do our best to resolve this with you.
Kind regards,
Kate
John Clark Motor Group
The sales rep was fantastic couldn't be…
The sales rep was fantastic couldn't be any more helpful, made the whole experience really good from first call to collecting the car.
2 avril 2023
Réponse de John Clark Motor Group - Mini Aberdeen
Good Morning Christopher,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MINI Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
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