Lavender  Avis 

They have all been helpful and my therapist has been excellent at finding the right medication for me

Listen to every person that has reviewed this… going to find a new doctor. They handle medication in such a dangerous manner by making it impossible to fill any prescription EVERY month. I look crazy calling the pharmacy when they are reaching out for simple things from the doctor.

I don't know what was wrong but for some reason they would never send prescriptions to the pharmacy. It was about 10 calls per month to lavender if I wanted to get the same prescription filled that I had the month before. We went through this every single month. I tried multiple providers and had negative experiences with each of them. The first was not aware that patients have withdrawals when switching off of psychiatric medication's and need to taper. The second tried to provide therapy without ever gaining consent from me as a patient to do so or doing any sort of intake appointment. She was also a bad therapist.

I am deeply disappointed and frustrated with my experience. I was assigned to Lavender’s Nurse Practitioner Susan Jackson, and it has been nothing short of a nightmare! Here is the full story…

Over the last year, I’ve dealt with extreme personal stress: caring for my two young daughters while managing my brother’s traumatic brain injury. Amidst all this, I started noticing symptoms of forgetfulness and lack of focus that began to affect my ability to function—at work, at home, and even with basic self-care.
I reached out to my doctor, explaining my concerns, and suggested that I might have ADHD. She was unsure whether I had undiagnosed ADHD or if my symptoms were just situational, given the immense stress I had been under. After this discussion, she agreed to prescribe me Adderall but recommended seeking a formal diagnosis. That led me to Susan Jackson at Lavender for a psychiatric assessment, which has turned out to be one of the worst healthcare experiences I’ve ever had.

From the start, Susan came off as cold, detached, and uninterested in my concerns. During our telehealth visits, she couldn’t even be bothered to center her camera properly. At first, I wrote it off as an accident or technical glitch, but looking back, it struck me as both unprofessional and insensitive. It set the tone for the entire interaction: Susan seemed more focused on checking boxes than on actually connecting with me or addressing my struggles.

After speaking with me for just 45 minutes, she suggested my symptoms were more in line with dementia than ADHD, which left me anxious, confused, and frankly, alarmed—especially since there's no family history of dementia in my case. Despite my reservations, she recommended that I seek a second opinion and pursue a neuropsychological evaluation, which I did.

I consulted a seasoned neuropsychiatrist with over 20 years of experience, who did not believe I had dementia. I communicated this feedback to Susan, but she stubbornly clung to her initial diagnosis, further increasing my anxiety. At this point, I had no choice but to withdraw from her care. I made it clear that I wanted to health care team that would holistically treat my cognitive issues but this didn’t seem to be of any interest to her. Over prescribe and under treat!

Susan’s approach to patient care is deeply troubling. She’s uninterested in getting to know her patients as individuals, choosing instead to focus on checkboxes and drill-down questions that feel cold and robotic. When I expressed concerns about the medications she wanted to prescribe, especially when her dementia diagnosis seemed dubious, her only response was a prolonged silence followed by "I don't know." She was more interested in diagnosing me with something, anything, and pushing pills than actually addressing my mental health needs.

If you want a provider who listens, cares, and gives thoughtful, compassionate advice, Susan Jackson is not the one. She is dismissive and focused only on her narrow view of the situation. It was a truly awful experience that left me feeling worse than when I went in.

I would not recommend Susan Jackson to anyone. Please, save yourself the unnecessary distress and find a practitioner who truly has your best interests at heart. My experience has been a nightmare, and I hope no one else has to suffer through the same lack of empathy and questionable care.

Do not waste your money if you are hoping to be medicated for your current meds after your doctor dies or closes and you have withdrawal systems and want a new psychiatrist to work with; obviously, they do not need the money. They must have plenty of clients. I spent $300 for nothing.

I went into this appointment with high hopes, and it turned, my hopes were dashed.
The therapist basically said she couldn’t work with me because I had too many issues and a complex relationship with my mother. Really how surprising(roll eyes here) why do you think I’m seeking therapy.
I had to go through the whole intake process, which made me emotional and I cried, and I’m a wreck now I need to find someone else to do this all over again. If only therapist realized themselves how hard that is and you don’t wanna tell your story over and over again. Save yourself the The disappointment and do not go to this place.
Please excuse any spelling mistakes when I’m upset I make mistakes.

They charged me $300 for a 60-minute session which the practitioner ended after 30 minutes. The audio crackled on their end the entire time. The person told me I was "wasting my time" because they can't provide me with what I needed despite my initial email stating very clearly what I need. They ask almost no questions upfront so they can play dumb and say "sorry we can't help with that on Telehealth!" and have a steady stream of revenue from people who don't know any better. When I called customer service - not in the United States, of course - would prefer slave labor - the rep spoke out of two sides of her mouth. What a joke. Avoid this place at all costs!!!!

Don’t guarantee they can even fill prescriptions

Lavender Psychiatry is by far the most disorganized and incompetent business I have ever dealt with. I strongly advise against using their services and recommend seeking alternative providers through platforms like Zencare or Alma.

Since starting care with Lavender, I have repeatedly encountered incorrect information and mishandling of my prescriptions. Initially, I was willing to overlook these issues as isolated incidents, but it is now evident that this incompetence is systemic within the organization.

They have incorrectly updated my address three times without my input. On two occasions, they failed to send my prescription to the correct pharmacy, leaving me without crucial medication for over a week. They also tried to charge me out of pocket costs due to an administrative error on their end and only relented after I sent extensive documentation and explicitly diagrammed how this was their clerical error.

Additionally, they seem intent on charging for every possible service. I was billed $75 for a simple letter re-iterating a diagnosis they had already provided. If you ever need documentation for disability, ADA, or workplace accommodations, be prepared to pay for each piece of administrative work—something most other healthcare providers include as part of their service.

A basic letter confirming a diagnosis and recommending necessary treatment should not cost $75, especially for something as routine as FSA or HSA documentation.

Moreover, all your interactions will be routed through a "care concierge," meaning even if your provider is competent, the organization’s inefficiency will still affect you by limiting direct access to your practitioner.

Zencare allows you to search for providers within your insurance network and filter by specialty, language, identity, and more.

Alma also connects you with different therapists through their directory. I strongly recommend using these services instead of Lavender Psychiatry.

Provider was very unprofessional, did not appear on camera at the appointment, and is also attempting to bill for services she did not render. There was also no follow-up as promised. Stay away from this shady practice!

Before I book my appt I ask them to make sure that my insurance was in network and I was told it was in network and it was be $15 which I was charge. Now 4 weeks later they are telling me that my appt was not in network and will now have to pay the non insurance price. If I had know it was not going to be covered I would have book the appt.

They collected all of my personal intake information then never showed up for my appointment. I took the day off work for no reason, was left without my mental health medication, and I'm not even sure this is a real practice I gave all of my information to.

The crazy thing is, I love my NP, but their so-called customer service is the problem. I needed a form filled out, and they came to me with the estimate that it would cost me 75.00 to have it filled out, and if it was FMLA, it would be 150.00. I have never heard of something crazy like that. At the end of the email, they have "Our Commitment To You
Your feelings matter, and we're privileged to support your mental health journey. Our goal is to provide kind, effective, and timely care. If you're not satisfied, let us know." If that is the case, why not help those who need it and stop nickel-and-diming your clients? Because it is business to them and not about the clients!!!

One of the worst mental health experiences I’ve ever had. They are eager to speak to new patients to get you scheduled with one of their teen age NPs. You have to provide insurance, credit card and other personal information. They check your insurance, give you a ballpark quote then charge you without providing a bill based on the ballpark charges. DO NOT DO NOT DO NOT USE THIS SERVICE

pestered me to make a new appointment and then want to charge me $100 because I tried to cancel within 24 hours due to an emergency. The care is not good, if you just need pills its fine but dont try to utilize their care team.

I wish I could say I was a new patient . I wasn’t. I have been with them for 3 years. They say they specialize in anxiety, panic disorder, depression and medication management . Dr. Gannon their Yale graduate co-founder claims in her Headway profile the company she co-founded is always transparent . Sadly after 3 years of being a patient there with the same NP, because she placed me on a new medication that caused my condition to worsen and filing a complaint . Their solution was to discharge me as a client. Medication management? Ummm...! Full transparency? They wanted me to go get a liver and kidney function lab work done! I agreed! Let’s see if I am able to be placed on this new medication they were suggesting. I’m at the point of desperation at this point because the last medication really made my condition worse. I was on Paxil for a year but it just slowly stopped working. Put me on Venflaxine 6 weeks later .... I couldn’t stop having anxiety attacks ! So hence the lab work order to see if I could be put on an new medication they felt would help. I look at the lab place they want me to go to ....on google to try to get an appointment. The lab says they specialize in drug testing. Hmmmm... that’s interesting! Not that I care! I’m going for a liver and kidney function test. Then I look at the lab form they gave me... sure enough... a full 8 panel drug test is ordered on there with the other test. “ Transparency “? I do not use drugs! The only drugs that enter my body are those specifically prescribed for me! At this point yes... I do question it! Why am I being drug tested? Their answer was simple.... because we can!!! Ok... that’s fine too! But where was the transparency??? So I emailed them to ask about why I was suddenly being drug tested. Surely there must be a reason. After all they are even sending me to a lab that specializes in drug testing. They had my NP ( nurse practitioner) call me back and all she had to say about this was... I forgot to tell you. Ok but why are you requesting it? I filed a complaint about my med .... that’s the reason. In my opinion she just didn’t want to look like the blame for giving me a med that made my condition worse. One of the major side effects of this med .... is ANXIETY! Ummmm???? Hello??? Anyone there? Knock knock! Also... do not ever think you can call or email this place and directly speak to your NP. Not going to happen! Unless you slap that insurance card down or cash to pay. They have a concierges team that deals with you as a distant entity! ( I say distant because it can take 2 days at this point to even get a real human response... even their answering machine says that) ( never used to be that way... you would get a human response or answering on the phone right away) so if your issue is major, in regards to THEIR care or you have a concern or complaint... don’t be surprised if you cannot reach a human for a while. It was all good while Covid was media prevalent. Now.... they are fully out of tune with what patients needs are. If you just need someone to talk to... lonely... have a slight anxiety or depression.... no problem! If you want real therapy ... I can honestly say I never received that. They just smile and nod in the camera.... give you meds they hope will work ( in my case) and so long as you don’t have a single complaint ( in my case) about that med, they will probably be a good fit for you. Other than that... do yourself a favor... keep scrolling! As a Law Graduate I know that I can be held liable for perjury if I am not telling the truth , as well as defamation. So I assure you... every word I have said here is true!

Hi, I just started and new at this. Never done video chat. So nothing was explained on how to use this site. First time, they call late no answer. Second time called late no answer. I was charged $300.00 for no show but I have insurance. Insurance is suppose to cover. Now i asked for refund, they blackmail me and said I'll refund you when you go to a new session. I said no thanks, I just want my refund. I'm not working. Now they say, you can't get it back because they said so. Thanks thieves.

I booked my initial appointment on ZocDoc, only to be told that appointment would not kept as I did not book on the Lavender platform. I ask then while allow for booking on Zocdoc at all. Then, my appointment was cancelled again as they stated that they not have my intake forms yet I had submitted the information 4 times. Then my appointment was cancelled again, on the day off due to connectivity issues of the provider. Most recently, my provider was 20 minutes late for the appointment and the she cancelled in the middle of my appointment has she again was having internet problems. She assured me that I would not be charged as we only had a brief visit, yet my card was charged $300 as a no-show fee. As always, I cannot get in contact with anyone when I call, it simply rings out. There is not even an answering service. In truth, the customer service at Lavender is disgraceful. Please do not book with this company.

Engages in discriminatory practices against people with certain mental health conditions.