Lavender  Avis 

I didn't even get to go to my initial, THey're frauds. I paid 150 out right for a provider without insurance, and they are scamming people to pay 125 a session claiming that their bill is $300 for an hour. they are thieves. the girl said her supervisor would call me back but then I couldn't get thru. They cancelled my appointment and I still haven't received a call from the supervisor (in an hour like she said). These people don't want to help, they're cons that only care about money. interestingly, my insurance says they charge $0-$75 for co-pays. So not only are they going to bill insurance, but they are making us pay full price for a session out of pocket. I paid $50 my last provider in-network and $150 full price (No ins/out of network/ out of pocket provider). Spread the word, Do not book with them. They're reviews and costs are inflated to make then seem high value, but they're really thieves and insurance leaches. I uploaded my credit card information. they better not charge it considering they cancelled my appointment.

I initially chose Lavender because I found the provider and liked their background and specialties. I liked that I could book online, and they took my insurance. Then so many things went wrong. My provider repeatedly canceled sessions last minute. When the concierge called to cancel a THIRD appointment in a row, I was given a reschedule date for over a month away. I was for some reason no longer able to book online and got no reason as to why. I work night shift and booking online is very helpful for me as it is challenging to call and schedule during business hours. They also were prescribing me medication that I had to stop taking since I had no one to help me determine if it was even working. When I emailed them to let them know I was no longer interested in continuing my care there (since they were canceling my appointments anyway) and that because of the situation would likely not try to find a new provider at all, I didn’t get any response other than a document shared with me that I was “discharged from service”. I feel like as a MENTAL HEALTH SERVICE, they should be much more concerned about their patients’ mental health.

Please, please, PLEASE don't waste your time with them if you are seriously in need of help.
As someone else mentioned, they have you fill out an intake form (once you've already made your appointment), then will reach out and cancel it a few days later based on how you answer the intake form.
I also was looking for help with anxiety and depression, which they say they treat, yet was denied service.

I don't know who runs this place or makes the policies but they need to hire someone else.

They were amazing and super supportive. Helped me find a pharmacy that had my med in stock.

After filling out the long intake forms, I was given an appointmemt for roughly two weeks away. I thought that was pretty great turn around timing and was super excited. Then three days later, after I had already secured an appointment, I was emailed and told that they actually can't treat my conditions because "they don't have specialists in those areas". I was trying to get help with depression and anxiety, two of the most common mental illness struggles there are. I really wish they would have told me up front that they wouldn't treat me instead of giving me false hope and an appointment and then later canceling it on me. A lot of their policies feel really abelist and odd to me.

I signed up for an appointment because one of my previous psychiatrists joined the site. I went through the full account setup, tested to make sure everything was working ahead of time, but when I went to log in for my appointment the site kept sending me back to the login form no matter what I tried.

When I finally made it into the site (had to go to the booking page which had a cached login, log out, then log in again) and opened my appointment, no one was there. I was changed $300 for an appointment I never had, when I was told it would only be a $25 copay through insurance.

No one answered the phone number listed on their website, or the text help line, or via their email support.

I really felt cared for and supported during my time with my Lavender provider. Plus booking online and having video sessions were way more convenient for my lifestyle. I found when I was doing in person sessions I would end up canceling because the commute, parking situation and waiting room was just too much to be bothered with. This made it seamless and I could focus on what I wanted to talk about.

Service is amazing, staff is super friendly and helpful. Being able to get mental healthcare from the comfort of my own home is great.
Highly recommend!

I've been seeing lavender for a few months now and my experience has been very bad and I'm switching providers. Firstly the practitioner I was seeing was not very professional. At one point I took an assessment for a condition and the next time we met to go over the results she "joked" that I was not positive for the condition and then revealed it was a big goof and I actually was positive for the condition. SO FUNNY RIGHT?

Beyond just the provider, the administration supporting the provider was very poor. I was prescribed a medication that is currently in short supply and when I went to fill my prescription I was told by the pharmacy I would not be able to get the prescription filled for 3 months. I went to Lavender and they told me I would have to schedule a new appointment which makes sense. But then the pharmacy called 40 house before my appointment and they were able to get the prescription filled, Hurray! I contact the administration, they say you are in the 48 hour period either you go through with the appointment or we charge you $140 for no showing on the session. I ask for a bit of leniency were circumstances that were out of my control and I did the best I could. They tell me "too bad" and just bill me $140. Within this whole ordeal, they also lost my insurance information which led to this confusing set of emails where they told me they aren't willing to see un-insured people (I've been insured through the entirety of our relationship) and just honestly felt like they wanted my money and not to help me.

There are tons of other options and providers out there. Just stay away from this provider.

Lavender Psychiatry should really do some pre-screening. They booked me for an appointment, I filled out a very long intake form full of personal information (including financial) and was told they couldn't work with me because I had a concussion 11 years ago. They also will not work with anyone who even might be autistic. There's some weird ableism there and also no respect for client time, energy, and the difficulty of disclosure.

If you're currently experiencing suicidal thoughts, apparently that's grounds for rejection. They booked my appointment, went through all the steps with insurance, and then suddenly cancelled it and told me that I'd be better off finding support elsewhere, just because I listed that I've been having suicidal thoughts in my intake form. Seemed to completely ignore that I have a therapist already and I was just coming here for medication management, not for therapy. Gave me a list of two other recommended providers - one of which wasn't even another psychiatrist, but was a therapist group.

Might be a good practice if you can actually get in and if you're not experiencing severe mental health issues (seems pretty counterintuitive for a psychiatrist office though!). Feels like their policy encourages you to downplay your symptoms. Kind of ridiculous that they'd book your appointment before reviewing your intake form, anyways.

I was denied care for the sole reason that I’ve been prescribed suboxone. It’s pretty apparent that I’m still paying for mistakes I made years ago. I wasn’t expecting to be prescribed suboxone through lavender, I just wanted help with my other issues. Complete waste of time really.

AVOID- PHIL SHOULD NOT HAVE A LICENCE. Would honestly avoid this therapist (Phil) at all costs. Had a session with him via zoom and he told me, within 5 minutes and without the use of any diagnostic tool (thereby violating psychological practice procedures) that I do not have the disorder I am formally diagnosed with. This was extremely invalidating and led to a dramatic decline in my well-being and significant worsening of symptoms. Following this session I had an appointment with a qualified Psychologist whom I informed of my experience. She deemed Phil as dangerous as he was violating a multitude of ethical guidelines and operating procedures and should not have a licence to practice. I never thought I would leave therapy in a psychologically worse state than when I entered it, but this experience really shows how careful you have to be when selecting a therapist. Phil also appears to misunderstand mental health, claiming that he can ‘fix you’ within one session. After speaking to a vast number of therapists and learning about psychotherapy and counselling in my Psychology degree, I know this is absurd, reductionist and demonstrates a lack of comprehension of the complexity of mental illnesses. Phil frequently also tries to enter business ventures, including bitcoin, with clients which is a clear breach of professionalism and the boundaries of the client-therapist relationship. I am not the only one with these experiences, as I personally know multiple people and previous clients who have shared similar stories. Just to reiterate- AVOID. There are so many genuine and qualified therapists who will genuinely support you in a professional therapeutic relationship.

Accessible, helpful, life-changing…

I had an awful experience. They cancelled my initial appointment with little notice or explanation. They were incredibly pushy about having me fill out the intake form a full 12 days before the appointment. Sometimes people are busy! The customer service rep said I hung up on her, which is why the appointment was cancelled a second time. I didn’t hang up on anyone! When I did fill out the intake form (which is lengthy and requires I provide payment info too) they denied to see me without explanation as to why. Everytime I’ve called the customer service line it was busy. Still haven’t heard back. Total waste of time for an exercise that is already difficult to go through.

I'm happy with Lavender. Grace listens to you and she loves helping people.

Very kind and affordable. My provider, Melissa is so caring and I like that I can get my meds and therapy in one visit with one person. Highly recommend!

My interview and initial onboarding were a pleasure! Thank you for the quick replies and thorough responses to questions I’ve had. I look forward to joining this wonderful community of NPs very soon.

A wonderful company. So communicative and generous, so easy to navigate scheduling and the 2 providers I’ve seen have been lovely, helpful and caring. Highly recommend 🙏🏼💗

I am seeing Alanna Rodriguez and I feel like I'm making progress. I highly recommend her