Julian Bowen Avis 

Great customer service by Leanne Martin.
Really pleased with communication!
Best company. 👏👏

I spoke with Leanne P in Aftersales after we'd moved house and lost some of the connectors to our (now quite old) bed. She asked I send over a photo of one of the remaining ones to see if they still had them... though they didn't, Leanne offered to send up some they thought might be compatible & I only had to cover postage. All sorted in a couple of days. And the newer parts did the job, too!

From my first contact with the company and Leanne in particular I couldn't have asked for greater help in sourcing the bed slats I needed. A very pleasant experience all found

Great company to deal with. Excellent customer care. Would highly recommend purchasing from them.

Leanne P was great and gave me the right support I need to get some screw fixing sets sent over to me for some replacement parts

I had already requested a delivery date for a nest of tables I’d purchase through Next. Circumstances changed and I now wanted to bring this date forward.
With the initial help of Next and then Freya from Julian Bowen, the process to make the change was completed within a couple of hours, which far exceeded my 24 to 48 hour expectations.
Freya’s communications were extremely professional, friendly and easy to understand.

Had a problem with a table leg that was unable to be fitted, spoke to Leanne on the Monday afternoon and the replacement arrived with us on Wednesday (Job done).
Excellent customer service, Leanne was very helpful and professional.

Very helpful customer services, much appreciated

Leanne in after sales service was so pleasant and efficient in helping me with some spare parts.

Superb service, very polite and helpful.

I would not hesitate to recommend this company.

I ordered a fantastic quality table, quick delivery date, and came on time, however 1 table leg was wrong, Leanne P at customer services corrected this for me, immediately and delivered the next, she treated me as a person not a customer number, what an asset she is to the company

I had an issue with a product supplied by Amazon and I reached out to Julian Bowen and Leanne P was most helpful and within 24 hours had resolved the issue to my satisfaction. Thanks Leanne.

I had a problem with a broken part. Stacey was incredibly helpful staying on the phone whilst she reviewed the damage from my photograph. She arranged for a new part to be sent out immediately. Excellent customer service. Thank you.

I should also say I bought 2 of these side tables and I am delighted with the product which looks far more expensive than it was.

I called Julian Bowen seeking bed fixings for a 2nd hand mid sleeper child’s bed which were missing when I bought it. The product was discontinued and my expectations of success were not high.
I spoke with Stacy Clarke at customer services who went above and beyond to source the parts I required. All the way through the process her communication was excellent as was her product knowledge. Stacy did what she said she would do, when she said she would do it. I have rarely experienced such exceptional customer care. We are now looking at additional new products from their catalog as a result
Thank you Julian Bowen and Thank you Stacy.

Great customer services

Needed a few spare parts for a bed that was several years old. Excellent service from efficient polite and courteous admin resolved quickly and efficiently

Really fast reply, Chloe was of great help!

Absolutely awful I ordered bed from next - it said 4-5 days delivery-they sent an email which went to my junk mail and then never followed delivery up - they then said delivery wasn’t possible in the timescale and I had to wait 9 days for delivery -awful customer service and not helpful at all -will not be buying from them ever again - in the meantime my son is sleeping on the mattress on the floor after spending £500 on a new bed which can’t be delivered on time

Quality & value for money
extensive range of products, prompt delivery
Superb customer service & specific shout out to Victoria Solomon

Couldn’t be happier - purchased a dining table and chairs for argos one of the chair legs split - argos said I would have to send the full set back and reorder - I rang Julian Bowen customer services who promptly sent a new chair out within 48 hours - they couldn’t have been more helpful 10/10 for everything Ps thd dining table and chair is perfect thank you