Julian Bowen Avis 

Delighted with the quality of the dressing table. You can tell you’re dealing with a good company by how they react to a problem. In our case it was with the delivery. Leanne got in touch and dealt sympathetically and professionally to put things right. Also went the extra mile to source some additional drawer knobs to put on some older furniture to match the new item. First class - many thanks!

Bought a "Barcelona" style bunk bed which is quoted as for ages 6+yrs for "active children". My 7yr old used it for one night, and then the following day was sat READING , leaning against the upper side rail.and the entire rail split where it attached to the post and she fell injuring her arm on the wood. Really disappointed, NOT fit for purpose and frankly dangerous!

Many thanks to Leanne P for here prompt response to and for resolving my issue. Would certainly consider buying another Julian Bowen bed at some point in future.

Fantastic quality. Very happy with the order

Contacted Louisa to arrange a delivery, Louisa was very helpful and polite which is a rare find these days. Delivery arranged simple perfect.
Thank you

Ordered a Gatsby ottoman bed, got a standard double bed with no storage. Waiting for somebody to resolve and will update review when more heard.

Edit: So. The frame that was delivered but was wrong. Was advised by Julian Bowen that I could have it, if I was prepared to wait until June/July 2024. As I had ordered in December, I wasn’t prepared to wait a total of 6 months for a frame. So. The supplier I ordered through suggested some alternatives from Julian Bowen, none of which I liked. Order was cancelled and an alternative from another manufacturer has now been delivered. It ISN’T the bed I wanted, but I’ve had to settle for it as I need a frame. I don’t understand why businesses advertise products they can’t sell. I can’t say I’m very happy. Every time I walk into my bedroom I see the bed I don’t want and blame JB and the supplier for this. Sorry, but if you can’t provide a product, you should update the distribution channels and remove the product from sale on their websites. JB might consider it resolved, but only to their satisfaction, not mine.

After an initial misunderstanding I spoke with Amy from JB Customer Services who went above and beyond the support and help I was expecting. Thank you Amy, your kindness and understanding means so much at this time for me and my family.

Needed a spare leg for my heated massage chair and never thought I would one. Contacted Julian Bowan Directly and got a pair within a week and very well priced, thank you so much!

Had a problem with one of the legs on my chair emailed them and promptly got a reply and new leg sent out straight away excellent service

I received an excellent service from the Julian Bowen team. A big thanks to Leanne P who was very prompt in providing a quote for bunk bed parts, also had a follow up email from Leanne to ensure all parts were received and they were the contact items. A great service from start to finish.

A flat packed wardrobe was delivered without assembly instructions. I was pleasantly surprised when Julian Bowen emailed the instructions the next working day. Thank you for your prompt response.

Having returned a Hugo tub chair to Dunelm this morning with no joy from them.I decided to drive from Leicester to Julian Bowen's depot in Nottinghamshire to try and solve my problem with the chair.( faulty leg) Because the chair was out of warranty I wasn't expecting the outcome I received. Not only did they not ask any questions or mention the warranty, they replaced the faulty chair with a new one. A big thank you to Georgia for her help. Kevin Brooks.

Fabulous quality furniture at a reasonable price
Customer service is fabulous ……especially Victoria

We ordered a Walnut & Black rectangular table top, which arrived very promptly.

Unfortunately one corner of the top was slightly damaged - the surface had raised. Whether this was a manufacturing fault or a problem with shipping, I don't know - the packaging showed no external signs of damage.

A quick call to their Customer Service department, with a follow up email was all it took; and a couple of days later a replacement top arrived - which is in perfect condition.

It's always nice to encounter great service; but even better when that service is good when something has gone wrong.

Poilte, friendly service. Highly recommended.

I have been dealing with Georgia Burrel. Customer service at its greatest. She helped me out with a problem with a frame I bought from a retailer, who they supply to. The retailer was not going to give me a full refund because they did not agree they mis sold it. After explaining all the details to Georgia that some details of the frame size were not clear, she took note of this, agreed with me, contacted them & they eventually agreed my full refund. My thanks to her for looking in to the problem for me when a retailer of their products didn't care, she went over & above.

Quick response in getting a delivery date, and also again when I was arranging a new date, great service thank you

I needed to change my delivery date I messaged and got a reply straight away to change it thank you excellent service.

I have purchased several pieces of Julian Bowen furniture which I have been delighted with. Customer Services were more than happy to help and, very quick, in correcting a mistake of my own making.

Very helpful and friendly when booking in delivery. The lady I dealt with, Louisa Ward, was very polite and responded to my email quickly. Thank you!

Contacted Julian Bowden for advice as I was looking for a bed with a certain level of under bed space. Super helpful with links sent through. Very prompt and nothing was too much trouble when I went back with further questions. Thank you!