What a great company . Ordered my new padel racquet on Wednesday afternoon and arrived lunchtime the next day. Brilliant price as well Will definitely use again. Thanks.
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Lisez les avis des autres
Easy web site to navigate and order items. Keen pricing, and generous offers. I had one query with the order which was dealt with promptly and efficiently. Item arrived safely in good time. Recomm... Voir plus
Ordered on Monday evening, and the racquet arrived on Saturday with the stringing I selected. I contacted customer support on Friday to check the status, as I hadn’t heard anything from them. They pro... Voir plus
I purchased a Butterfly garden rollaway 5000 in grey. Spoke online to Gary who gave a good deal which included TT bats, balls n TT butterfly cover. Item arrived within 1 week but unfortunately got dam... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Just Rackets website and shop sells a large range of Squash Tennis Racketball Badminton Table Tennis rackets and sports equipment.
Coordonnées de contact
Letchworth Tennis & Squash Club, SG6 3TB, Letchworth Garden City, Royaume-Uni
- +44 (0)1462 672 446
- sales@just-rackets.co.uk
- www.just-rackets.co.uk
4,6
Excellent
397 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Best prices
After years of playing squash my experience is Dunlop make the best rackets and ‘Just Rackets’ have the best prices
3 novembre 2025
Réponse de Just Rackets
Hi Gail,
Thank you for leaving such a lovely 5-star review. We’re delighted to hear you’ve had great experiences with Dunlop over the years, and we really appreciate your kind words about our pricing. It’s wonderful to know you rate us so highly.
Thanks again for your support.
Kind regards,
Gary
Justrackets Team
Second time that I purchase a racket…
Second time that I purchase a racket via just racket. Quick service, updated me when it was late. Highly recommended
10 novembre 2025
Réponse de Just Rackets
Hi Christophe,
Thank you so much for your second purchase and for leaving us a 5-star review. We really appreciate your continued support. We’re delighted to hear you’ve been happy with our service and updates, even when things were running a little late.
Thanks again for recommending us — it means a great deal.
Kind regards,
Gary
Justrackets Team
Réponse de Just Rackets
Reply:
Thanks so much, Simon! We really appreciate your kind words — glad to hear you were happy with the service. We look forward to helping you again soon!
Kind regards,
Gary – Just Rackets Team
I asked for string
I asked for string, i remember exactly it was the free at 51 lb, and came unstruck
10 septembre 2025
Réponse de Just Rackets
Subject: Regarding Your Recent Review
Hi René,
Thank you for your recent order with us.
We noticed that you left a 1-star review because your racket arrived unstrung. Just to clarify — the Speed Pro model is sold unstrung, and this is mentioned on the product page. We also currently offer a free restring option, which can be selected when ordering, but it appears this wasn’t chosen during checkout.
I’ve attached a copy of your order for your reference so you can see what was selected. We completely understand how this could be confusing and wanted to reassure you that your order was processed correctly.
If you’d like to take advantage of the free restring offer, we’d be happy to arrange that for you — just let us know.
Kind regards,
Gary Spindler
Justrackets Team
Réponse de Just Rackets
Hi Ross,
Thank you for the 5-star review! Great to hear everything went smoothly and your order arrived promptly. Much appreciated!
Best regards,
Gary
Just Rackets Team
Despatched well within promised…
Despatched well within promised parameters. Item received exactly as described. Royal Mail tracked item to control delivery. Will use this company again.
16 septembre 2025
Réponse de Just Rackets
Hi Mr Smith,
Thank you for the 5-star review! We’re very pleased to hear your order arrived exactly as described and within the expected timeframe. We really appreciate your feedback and look forward to serving you again.
Best regards,
Gary
Just Rackets Team
Had a great experience purchasing with…
Had a great experience purchasing with Just Racket!! would definitely recommend !!Quick delivery!!
10 septembre 2025
Réponse de Just Rackets
Hi Emma,
Thank you for the brilliant 5-star review! We’re thrilled to hear you had a great experience and that your order arrived quickly. Really appreciate the recommendation!
Best regards,
Gary
Just Rackets Team
Réponse de Just Rackets
Hi Lee,
Thanks for the 5-star review! Great to hear you’re happy with your new racket — hope it serves you well on court!
Best regards,
Gary
Just Rackets Team
Fantastic
Fantastic and more than anything they are honest, didn’t have the racket I ordered so upgraded it to the next model up at the same price, you don’t see that anymore. Excellent
9 septembre 2025
Réponse de Just Rackets
Hi John,
Thank you so much for your 5-star review! We’re really pleased to hear you’re happy with the service and the upgrade. We always do our best to look after our customers, so it’s great to know that honesty and care made a difference for you. Enjoy your new racket, and we look forward to helping you again in the future.
Best regards,
Gary & the Just Rackets Team
Excellent service
Excellent service! Received racket within 2 working days of ordering it
8 septembre 2025
Réponse de Just Rackets
Hi Matty,
Thanks for the great review! We’re delighted to hear your racket arrived so quickly and that you’re happy with the service. Enjoy your new racket, and we hope to help you again soon.
Best regards,
Gary & the Just Rackets Team
Avoid
Lied about string telling me the pre string is what I asked for but in different color. He send me cheapest synthetic gut string.
4 septembre 2025
Réponse de Just Rackets
Hi Prince,
Thank you for taking the time to update your review. I’m genuinely sorry for the frustration and disappointment caused by your recent order.
I want to apologise for the confusion around the string that was fitted to your racket. You were assured it matched what you requested, and it’s clear that this has not been your experience. That is not the standard of service we aim to provide, and I fully understand why this has left you feeling misled.
Please be assured there was no intention to supply an incorrect or inferior product. However, I accept that the outcome matters more than intent, and in this case we have let you down.
I would very much like the opportunity to put this right for you, whether that’s by restringing the racket with the correct string, offering a refund for the stringing, or another solution that you feel is fair. If you’re open to this, please reply directly and I will personally take care of it.
Once again, I’m sorry for the inconvenience and for the experience you’ve had. We appreciate your feedback and will be using it to ensure this does not happen again.
Kind regards,
Gary
Réponse de Just Rackets
Hi there,
Thank you for the 5-star review! We’re really pleased you found our service helpful and friendly, and that you were happy with the price too. We appreciate your support and hope to serve you again soon.
Best regards,
Gary
Just Rackets Team
Excellent customer service
I ordered a racket from this site. The next day, Gary contacted me to say he had gone to the warehouse and seen the racket I ordered was out of stock. He offered me the option of a different colour or a refund. I chose the refund, and he refunded me immediately. Exemplary.
18 août 2025
Avis spontané
Réponse de Just Rackets
Hi Charles,
Thank you very much for your 5-star review and kind words! I’m really glad we could get things sorted quickly for you. We always aim to offer honest, efficient service, so it’s great to know that was appreciated.
Best regards,
Gary
Just Rackets Team
Looked on the website
Looked on the website, found what i wanted at a great price. Spent a few more quid to get free delivery. Paid for it and it was delivered promptly.
11 août 2025
Réponse de Just Rackets
Hi John,
Thank you for the 5-star review! Great to hear you found exactly what you wanted at a good price and that delivery was prompt. We really appreciate your support and hope to see you again soon.
Best regards,
Gary
Just Rackets Team
"Custom strings" were incorrect and damaged
I ordered a racket with this company because they were offering a "free string upgrade". However, after only two hours of play, I noticed significant fraying on the horizontal strings, which raises concerns about whether new strings were actually used. It was also clear that different types of strings had been used for the vertical and horizontal strings. And it wasn't clear whether either of these were the strings I ordered. The tension was also far higher than what I ordered.
I emailed the company directly about this one week ago but haven't had a response.
I wouldn't recommend using their stringing service.
4 août 2025
Réponse de Just Rackets
Hi Isabel,
I’m sorry to hear about the strings in your racket. If you could send over your order number, I’ll be happy to check exactly which string you selected for the free offer and get this sorted for you.
Kind regards,
Gary
Delivery arrived within 5 days as…
Delivery arrived within 5 days as promised. Up to date advice on current delivery status.
Extensive choice on website with good deals.
11 août 2025
Réponse de Just Rackets
Hi Nico,
Thank you for the 5-star review! We’re delighted to hear your order arrived on time and that you found our range and deals to your liking. We really appreciate your kind words and look forward to helping you again soon.
Best regards,
Gary
Just Rackets Team
Thank you for shopping!
Thank you for shopping. It was very easy to buy and I understood everything easily.
11 août 2025
Réponse de Just Rackets
Hi Robert,
Thank you for your 5-star review! We’re really pleased to hear that you found the shopping experience easy and straightforward. We appreciate your feedback and look forward to serving you again soon.
Best regards,
Gary
Just Rackets Team
Fast delivery and exactly the racket my…
Fast delivery and exactly the racket my son needed. He has already taken it to play a game and loved it.
6 août 2025
Réponse de Just Rackets
Hi John,
Thank you so much for the 5-star review! We’re delighted to hear your son is enjoying his new racket and that it arrived quickly. We really appreciate your feedback and hope he continues to have great matches with it!
Best regards,
Gary
Just Rackets Team
Ordered 2 of the wrong rackets
Ordered 2 of the wrong rackets. I used the what's app number to contact customer service and response was prompt and the order was cancelled. I believe this method may be new as I could see other complaining that communication was difficult. This certainly wasn't my experience! Gary then phoned me with great advice. I reordered a racket and received the order within 24 hours. I've ordered a few rackets from other places but Just rackets has been far superior to anywhere else! I would recommend the company!
24 juillet 2025
Avis spontané
Réponse de Just Rackets
Hi Callum,
Thank you so much for your fantastic 5-star review! We’re really pleased we could quickly resolve your order and help you find the right racket. It’s great to hear you found our WhatsApp service and advice helpful, and that your new racket arrived so quickly.
Your recommendation means a lot to us, and we look forward to helping you again in the future.
Best regards,
Gary & the Just Rackets Team 🎾
Réponse de Just Rackets
Hi Molham,
Thank you for your 5-star review! We’re delighted to hear you found the purchase process easy and that your order arrived quickly. We really appreciate your feedback and look forward to serving you again soon.
Best regards,
Gary & the Just Rackets Team 🎾
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