Our designer and store was not able to get our selected faucet and stated it was back ordered only to find out we could not get it because it was discontinued. We saw KB authority had 3 in stock. The... Voir plus
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Lisez les avis des autres
For those buying a Stylish 42" undermount 70/30 split bowl. Customer service says you need a 45" or larger sink base. This is partly correct. If you are installing in a Frameless cabinets a 42" frame... Voir plus
I made multiple purchases from KBAuthority including two James Martin vanities and a few plumbing accessories. The help in the purchase process from their staff was very good and the products were del... Voir plus
My 5 year old Toto toilet lost the small plastic cover on the left side of the Washlet. It looked really unsightly in our newly remodeled bathroom and after a fruitless search I was about to give up a... Voir plus
À propos de l'entreprise
- Magasin de matériel de cuisine
- aussi dans
- Magasin d'articles de salle de bains
- Rénovateur de salle de bains
Informations provenant de diverses sources externes
We strive to provide excellent kitchen and bathroom appliances from top name brands.
Coordonnées de contact
37th Street 331, 11232, Etats-Unis
- www.kbauthority.com
4,4
Excellent
325 avis
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A répondu à 30 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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KBA has been professional
KBA has been professional, very helpful, communicative and fast with my large order!
20 avril 2026
Avis spontané
Réponse de Kitchen & Bath Authority
Thank you so much for your review! We’re thrilled to hear that Kitchen & Bath Authority was professional, helpful, communicative, and fast with your large order. Big kitchen and bath orders can come with plenty of moving parts, so we’re glad our team helped keep everything organized without turning it into a “where did that item go?” adventure. We truly appreciate your business and are happy we could support your project from order to delivery.
shipping was very fast and the product…
shipping was very fast and the product was exactly as described! I would definitely order parts from them again!
26 avril 2026
Avis spontané
Réponse de Kitchen & Bath Authority
Thank you so much for your review! We’re glad your order shipped quickly and that the product arrived exactly as described. When it comes to kitchen and bath replacement parts, “fast and exactly right” is always the goal, with zero mystery surprises in the box. We truly appreciate your business and would be happy to help with any future parts or home improvement needs at Kitchen & Bath Authority!
Fast professional delivery
Easy order process for my fire magic refrigerator. Shipped immediately, and arrived with professional delivery. Thank you!
22 avril 2026
Avis spontané
Réponse de Kitchen & Bath Authority
Thank you so much for your review! We’re glad your Fire Magic refrigerator order was easy to place, shipped quickly, and arrived with professional delivery. Outdoor kitchen appliances are exciting enough without turning delivery into a full-time tracking hobby, so we’re happy everything moved smoothly. We truly appreciate you choosing Kitchen & Bath Authority for your Fire Magic purchase and hope your new refrigerator is a perfect addition to your outdoor living space!
Good products, easy to contact
Excellent communication and prompt shipping of item. Item arrived packed well. Very helpful staff. Will be buying from this vendor again.
29 avril 2026
Avis spontané
Réponse de Kitchen & Bath Authority
Thank you so much for your review! We’re glad our team provided excellent communication, helpful service, prompt shipping, and careful packaging. That is the kind of kitchen and bath shopping experience we aim for: no guessing games, no box drama, and no “where is my order?” mystery. We truly appreciate your business and look forward to helping with your future home improvement purchases at Kitchen & Bath Authority!
Réponse de Kitchen & Bath Authority
Thank you so much for your review! We’re glad you enjoyed the awesome selection, fair prices, and quick delivery from Kitchen & Bath Authority. Finding the right kitchen and bath products should not feel like a treasure hunt with a shipping delay at the end, so we’re happy we could make the experience simple, affordable, and fast. We truly appreciate your business and hope to help with your next home improvement project!
Do not order from this company
Do not order from this company. They do not stand by the customer when something goes wrong. I ordered a Nantucket sink, faucet and drain package. After a week with no shipping confirmation, I called and was told that the drain was backordered so they are holding the whole order, long story, but when the sink arrived, the drain was there but the faucet was not. I was told that they made a mistake and it was actually the faucet that was backordered and wouldn't come until sometime in June. They won't give a credit for the faucet even though this was not my fault. I am now stuck either buying a different faucet (elsewhere) or paying the plumber for an extra trip. Either will cost me $150. I would have eaten the cost of the drain but to expect me to eat the cost of the faucet when I was given wrong information is not fair to the customer. Buyer beware.
30 avril 2026
Avis spontané
Réponse de Kitchen & Bath Authority
Thank you for sharing your feedback. We’re very sorry for the confusion with your Nantucket sink, faucet, and drain package. We understand how frustrating it is when a bathroom or kitchen project is scheduled around delivery dates, especially when a plumber is involved and one missing item can create extra cost.
It sounds like we did not communicate the backorder status clearly, and we apologize for the mistake. That is not the experience we want customers to have when ordering a sink, faucet, or drain package from Kitchen & Bath Authority. We’re glad the sink and drain arrived, but we understand that the missing faucet created a real inconvenience for your installation timeline.
We would appreciate the opportunity to review this order again and see what can be done to help resolve the issue. Please contact our customer service team with your order details so we can look into the faucet backorder, package pricing, and available options. Thank you again for bringing this to our attention. We take this feedback seriously and will use it to improve our order communication and backorder handling.
Réponse de Kitchen & Bath Authority
Thank you so much for your review! We’re glad you had an amazing service experience with our knowledgeable team at Kitchen & Bath Authority. Kitchen and bath projects can come with plenty of “wait, which part do I need?” moments, so we’re happy our team could help make things easier. We truly appreciate your business and look forward to helping with your next home improvement project!
customer service reps aren't given authority to help customer.
I waited for three weeks for the order. The item seemed ok but when I attached it to our sink, it didn't work. I called KBA and said that the new handle for the faucet leaks. They said I can't return it because it's wet. what???? Of course it is. How would I know it wouldn't work if I didn't attach it and try it out? An acceptable response would be to send me a return label and that they would send a replacement. Instead, they told me to contact the maker of the item to get a case number. The customer service people at KBA are not given authority to solve any problems. That is KBA's fault. When I called the manufacturer of the item, I explained what happened and they were angry that my KBA customer service rep was so unhelpful.
It was a long time to wait for the order - and if it would have worked, that would have been fine. That was not my case and they wasted my time and money. Not planning to work with them again.
23 avril 2026
Avis spontané
Réponse de Kitchen & Bath Authority
Thank you for sharing your feedback. We’re very sorry to hear about the delay, the leaking faucet handle, and the frustration you experienced when contacting our customer service team. We understand your point completely: with a plumbing repair part, it may not be clear that the item is defective until it is installed and tested.
We apologize if our return process felt unhelpful or too rigid in this situation. For many kitchen and bathroom faucet parts, the manufacturer may require a case number before approving a replacement or warranty claim, but we should still do our best to guide the customer through that process clearly and respectfully.
This is not the service experience we want customers to have with Kitchen & Bath Authority. We would appreciate the opportunity to review your order again, including the leak issue, manufacturer requirements, and any replacement options available. Please contact our customer service team with your order information so we can look into this further and work toward a better resolution. We appreciate your feedback and will use it to improve how we handle defective plumbing parts, warranty claims, and customer support situations.
Great experience. Kohler tub.
Found a tub that was exactly what we wanted, in the color we wanted, and we gave KBA a call. Gal on the phone was knowledgeable on the product, was located in the USA, and walked us through their process. We later ordered online, and the process worked great. It arrived a couple weeks later, exactly as the agent had told us, in perfect condition. I would recommend.
1 avril 2026
Avis spontané
Réponse de Kitchen & Bath Authority
Thank you so much for your review! We’re glad you found the exact tub you wanted, in the right color, and that our USA-based customer service team was able to walk you through the ordering process clearly. A bathtub purchase is not exactly a “throw it in the cart and hope for the best” kind of decision, so we’re happy everything went smoothly from the phone call to online checkout.
We’re also glad your tub arrived on the timeline promised and in perfect condition. Thank you for choosing Kitchen & Bath Authority for your bathroom remodel, and we truly appreciate your recommendation!
Great service and prompt delivery and…
Great service and prompt delivery and follow up.
15 avril 2026
Avis spontané
Réponse de Kitchen & Bath Authority
Thank you so much for your review! We’re glad you had a great experience with Kitchen & Bath Authority, from customer service to prompt delivery and follow-up. Kitchen and bath orders should not require detective work after checkout, so we’re happy our team kept things moving and communicated along the way. We truly appreciate your business and are glad we could help with your home improvement purchase!
Delivered was made it take too long but…
Delivered was made it take too long but arrived good.
20 avril 2026
Avis spontané
Fast and quick delivery
Fast and quick delivery. Item arrived undamaged and the pricing was excellent would definitely order from them again.
26 mars 2026
Avis spontané
Good product
Good product, good fulfillment
Product has good aesthetic design and very functional. Very happy with purchase. Instructions clear for install. Fulfillment by KB was prompt and cabinet arrived earlier than expected. Was the only vendor who carried product so I was super happy with the whole process.
23 novembre 2025
Avis spontané
HORRIBLE SERVICE / HORRIBLE RETURN PROCESS
This company sold me a faucet for over $500 as new, but when it showed up it was clearly an open box item and had broken parts. when I contacted them, they had me jumping through all kinds of hoops just to then tell me to call the maker of the item and use the product warranty. EXCUSE ME? That is like Best Buy telling me to call Microsoft because the brand-new computer I bought yesterday is broken. NO! You need to take this back and give me a new one; YOU SOLD IT TO ME! When they told me it will take about 4 days just to get a return label after I jump through more hoops, I was prompted to write this review and warn potential customers. I encourage you to buy anywhere else! DON'T DO IT.
17 avril 2026
Avis spontané
Great for clutter!
Quick delivery, item was as described, easy to install, looks great in my bathroom :) Love getting all that counter clutter hidden away and organized!
17 avril 2026
Avis spontané
Clear and straight forward shopping experience
Clear and straight forward shopping experience. The article I was looking for was easy to find and identify. I've received an email with tracking information after a few days, the item a few days later in great condition.
18 mars 2026
Avis spontané
Glass panel arrived timely and well…
Glass panel arrived timely and well packaged. We think it will be perfect for our new bathroom.
23 mars 2026
Avis spontané
I initially placed an order for a…
I initially placed an order for a mirror, but got notified it wouldn't ship until June. They let me cancel easily, got a full refund and I was able to place a new order for a new mirror which arrived and looks fantastic. Really happy with customer support and it's great to still be able to get people on the phone quickly/easily.
16 mars 2026
Avis spontané
Happy with Farmhouse Sink
Easy to order online with fast shipping. Very happy with the sink. There was one small issue which customer service was able to assist with.
5 avril 2026
Avis spontané
Réponse de Kitchen & Bath Authority
Thank you for your kind review! We’re happy to hear the ordering process was easy and that your sink arrived quickly. It’s great to know our customer service team was able to take care of the issue for you. Please don’t hesitate to reach out if you need anything in the future.
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