Kitchen & Bath Authority Avis 

There were very helpful in making a decision to buy a different vanity since the original one I picked was 16 weeks out of production

I had previously ordered from a competitor and after receiving a toilet broken and then reordering received another one broken.Both orders took a couple weeks to receive. I found at KBA and received in perfect shape 2 days later. I ordered another one with the same experience.

I bought a Universal thermostat because my 20 year-old one had gone bad had. It was easy to order and when I called or email to see when my order will be shipping out. I was answered promptly and truthfully and the product worked. I was very happy!

Part installed and no issues! Love the hands on approach the staff took. If anything arises in the future I know where I’m going.

Amazing deal! Great quality and very hard to find color!

RUN DON'T STOP! This is a third-party company is operated from offices in Florida and Brooklyn, NY. I ordered a $125 shower hose and received a bolt. I have been battling with the company to get what i paid for or a refund of the money.

After 4 calls and multiple emails, they are still investigating.

Fortunately, I charged on an Amex platinum and they will handle everything. i also filed a complaint with the BBB.

AGAIN, THIS IS NOT A RETAILER.

Update: the company responded but again, three months after initial purchase, they are still investigating why I did not get my hose.

What a joke!

UPDATE AS OF JUNE 15, 2026
The issue was resolved, and I finally got a refund after almost 4 months. thank you

Extremely poor customer service. They do not follow their own policies. Do not shop here.

Factory part worked perfectly. Kept me up to date on delivery

this is second order that went wrong, both times was told my fault, ordered hardwired towel warmer and received plug in model follow up was terrible you would think no matter what they would send right part

Received the product very quickly and it fit and works perfectly! A month later and still working flawless. It was a huge relief to be able to find a replacement rather than having to replace my entire shower door!

I’m a small remodeler and sometimes you need something not available locally or even Amazon. KB authority is a great tool to keep in your contacts. Very large selection of original replacement parts we all sometimes have to have. Service is great and shipping is fast.

I ordered the Toto toilet through Kitchen & Bath Authority, and the ordering it was smooth and quick. Delivery was within a few days, and the toilet came in two boxes, well packed and intact!!! Communication updates were by email: frequent and timely. I couldn’t be happier. The time between ordering and delivery was only a few days! Great!

The ease of ordering online, the fast delivery and quality products.

Great experience!

I ordered two Toto toilets and it arrived 4 days later. However one of the toilet tanks cracked and KBA immediately expedited another one for me that arrived a day later. The phone customer service was great and they sorted everything out and I did not have to return the defective product.

My Insinkerator CWT100 Water chiller failed and I needed a replacement. Kitchen & Bath Authority had the best prices and shipped the chiller quickly. I found it easy to install under the sink with a few hand tools. It works perfectly.

I bought two polished nickel shower rods! Bought and installed the first one and loved it so much that I had to buy another one for my other bathroom. Great service with KB+A!

When I couldn’t find the Kohler trim part I needed for my remodel, they had it in stock and shipped it right away. Allowed me to stay on schedule and complete the project.