Kitchen & Bath Authority Avis 

I have been trying to get return authorization as the item is wrong and what I need isn't made anymore. ive emailed , tried to fill out the forms. finally printed and mailed and am waiting still.

Realized from the manufacturer of my faucet that the product wasn’t needed. I emailed the company with a request to stop shipment and they shipped instead. I called when the product arrived and I initiated the process to return the product. I was directly requested twice on the phone to NOT open the package or the return would not be processes. I then filled out their form, scanned it, and emailed it back. I then took photos of the box as they requested and sent them. They asked for the box to be opened and to send photos of the manufacturers packaging only, which I also did. Now they want photos of the actual product after confirming I do not need to open the manufacturers packaging. It’s been two weeks since I called and this is ridiculous. I haven’t even shipped the item back yet and it’s been so much effort. Disappointing. This company is giving me the run around and I don’t appreciate it.

Efficient company that moved my order through quickly, professionally and kept me well informed throughout the procedure to delivery. I will deal with them again!

Great high quality vanity at most competitive price I could find. Delivery times and communication on order were totally legit. The delivery guy would not wait for us to inspect item which is what KB says we have to do before accepting it. There is a disconnect between what KB requires and what delivery company allows - they are minimal operation of one guy just dropping a pallet out in front of your door and they cannot wait for people to open these pallets to inspect the items.

Received order in in perfect condition very quickly.

Delightful company to work with

Kitchen & Bath Authority always has a variety of great products that you see in many retail stores and high-end specialty stores. They have very comparable pricing and coupons to apply. They always provide the specifics on their website for the product you are trying to purchase - dimensions and weight so you can accurately prepare for your project. I have ordered several products including a glass shower door, vanity, mirrors and now a kitchen sink and I have never had any issues. Truly recommend this website for your home improvement projects hands down.

It was delivered on time and placed it where I asked them to. Professional service.

Great service, easy to reach support for delivery and questions. Fair pricing compared to other reputable sites.

Product was delivered exactly as promised, and was just what we needed.

The product came broken. It was clearly used, packed in a torn box with the parts loose. My effort to return the item has been arduous. I am getting a refund, but it has taken triple the time and effort with back and forth communications, having to send photos.

The customer service went above an beyond to makes sure my vanity arrived within a tight timeframe between two of my business trips. Worked out really well and love the elegant and stylish design at a great price!

Love the bathroom vanity I bought. Dimensions were precise and customer support was great!

Okay, I never leave reviews. I ordered the wrong part for a discontinued toilet, and Teylar not only helped me process a return, but asked me about my issue and helped me actually find the part I was looking for. I’ve been looking for this part for MONTHS.She helped me in calling Kohler directly and took care of finding the exact product for me. She also didn’t push me to buy it from the company and offered various solutions. She couldn’t have been more helpful and honestly brightened my day.

Fantastic quality vanity. Had the Mid Century Modern vibe we were looking for and a price that couldn't be beat. Shipment was well packaged to ensure it arrived brand new.

They cancelled my order with no explanation or apology 9 days after I ordered it

Very frustrating

My experience with KB Authority has been the worst online shopping experience of my life. I purchased a high-end Toto toilet, and it was delivered to my house completely shattered. The box was clearly not packed well enough to survive shipping.

Any reputable company would apologize and send a replacement immediately. Instead, KB Authority has dragged this out for weeks. I have provided clear video evidence showing the item is broken inside the original, unopened packaging, yet they are fighting me on a refund.

Their phone support is shockingly incompetent; the agent merely a bridge to an RMA process (another team). I have been forced to store a heavy box of hazardous broken porcelain in my garage for over two weeks while waiting for them to "review" a clear-cut case of damaged goods.

Do not risk your money here. If your item arrives broken (which is likely given their packing), you will be on your own.

Ordered Kohler faucets items. One of the items had clearly been opened (see attached picture of what the inside of the box looked like when I opened it), clearly was not packaged by Kohler like this. It had scratches, a small dent and a scratch that someone tried to hide. I contacted the company, they will not provide refund, the are claiming it will take 7-14 days to provide status on if they will refund. This company is deceptive, would not purchase from them.

I never received the "free gift" that was listed in the item description and was listed in the shopping cart and order confirmation. It was a milk-frother.

I enjoyed the opportunity to work with KBA, and they did great work making my purchase ordering and delivery process smooth.