Order was dispatched quickly and the customer service was great. The product seems fine. A greater selection of widths would have been nice. Time will tell regarding its longevity.
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À propos de l'entreprise
- Entreprise de fabrication de plastique
- aussi dans
- Fabricant
- Fourisseur de construction de jardin
- Fournisseur de matériaux de construction
- Magasin d'ameublement d'extérieur
- Magasin de mobilier de jardin
Écrit par l'entreprise
RECYCLED PLASTIC LUMBER OR PLASTIC WOOD – The eco-friendly alternative to traditional building materials. Kedel Limited, a family business based in Burnley, design and manufacture recycled plastic building materials and attractive, no maintenance, outdoor furniture for the UK and international markets. Decking, fencing, gates, cladding, sleepers, benches, chairs and tables, picnic tables, brightly coloured outdoor furniture for schools, raised beds and planters, Kedel have it all. Using recycled plastic in construction projects reduces your carbon footprint. JUST DO THE JOB ONCE – Kedel's Recycled plastic products do not rot, require no painting or preservative and though they will cost more than wood initially, will work out much cheaper in the long run. MAKES ECONOMIC SENSE – When you factor in the long-life of the product, plus eliminating annual maintenance costs for labour and materials to maintain or replace wood, recycled plastic turns out to be very economical indeed. RECYCLED AND RECYCLABLE – Genuinely eco-friendly, keeping plastic out of landfill and incinerators. Sign up for our newsletter and get 5% Discount. See pop up on our Website www.kedel.co.uk. CONTACT: Call 01282 861325 for quotes or trade discounts or email sales@kedel.co.uk.
Coordonnées de contact
Kedel Limited, Oswald Street, BB12 0BY, Burnley, Royaume-Uni
- 01282 861325
- sales@kedel.co.uk
- www.kedel.co.uk
2,4
Bas
42 avis
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Quite simply a terrible company if you…
Quite simply a terrible company if you have any problems. After chasing up a total of nine times, on each occasion l was promised a return call. The first return call l received was after nine calls over seven days. The product was lost by the courier.
Get another sent straight out as it was 2 weeks since l ordered? No, Kedel’s solution was to wait and see if they found it. Called the next day to chase and was told they would send the replacement out next day delivery. I hadn’t received by midday so called to check what time it would arrive, it hadn’t been sent as they didn’t have the product in stock. Nobody thought to call and inform me and ask what l wanted to do ie refund or wait for the product.
My guess is the owners have lost touch with the running of the business and are clueless as to how incompetent the whole customer service team are, nobody l spoke to could have cared any less of they tried. AVOID AT ALL COSTS.
1 juin 2021
Réponse de Kedel
We have definitely not lost touch but experienced significant problems during Covid lockdown as did our suppliers and these issues now resolved. You will see from reviews on Feefo that we have a very good performance record.
I ordered some material six weeks ago…
I ordered some material six weeks ago with a promise at that time of a 3 to four week delivery.
After 5 weeks I contacted the company to enquire as to the status of my order. My first email was ignored. Resending my inquiry I was informed that the order would be a minimum of a further 5 weeks before manufacture but was offered a slightly larger alternative at no extra cost. Well and good except my attempts to accept this offer have been ignored. At this time I have no confidence that this order will be fulfilled. Kedel appear to lack any customer focus the result of which is likely to be failure in the modern online sales culture.
6 avril 2021
Avis spontané
Réponse de Kedel
Our manufacturing problems and those of our suppliers stemmed from Covid Lockdown. You will see on Feefo Independent Review website that our performance is very good. Trustpilot reviews do not give a balanced view as they only have negative reviews and no one is perfect all the time. All our customers are invited to review us on Feefo so you get a truer picture, whereas Trustpilot only gets reviews where there has been a problem because we haven't invited all customers to review us on both websites which would be a bit of a chore. I hope you will give us another chance to improve your opinion of us in the future.
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