Kingdom Appliances Avis 

This was the worst retail experience I have ever had. Ordered a AEG washer dryer on 7 feb which was described as " Fully inspected, cleaned and valeted in our AEG APPROVED Test Centre, it comes with a full 12 month Manufacturer's Warranty". When it finally arrived on 23 feb it could not be powered on. An AEG engineer declared it was unrepairable. He showed me the internal damage which was obvious and considerable. So how could it have been fully inspected? Refund finally received on 15 march

Fantastic customer service, I bought a graded oven which was cheaper than a new one but it got damaged in transit and Kingdom replaced it with a brand new one! cant ask better than that. The delivery company they use were also really good and they and Kingdom regularly phoned to let me know how things were progressing.

I phoned these guys thinking they were kingdom-appliances (who were a scam) The guy was super generous and helpful with explaining what was going on and advising on how to get help. They're a legit business who don't deserve having their name misused -show them some love

Unfortunately, it appears that I have been duped by a phantom company, masquerading as Kingdom appliances (who I am sure are a legitimate and trustworthy business).
Beware placing orders with kingdom-appliances.com who appear to be a bunch of crooks, sullying the good name of another company.

I have deleted my previous review!.

Terrible delivery service. Delivered 2 days late - 7 working days, not the stated 5. Then driver attempted to deliver at 7am, without any prior notice so I was not awake.

Update - Unfortunately, it appears that I have been duped by a phantom company, masquerading as Kingdom appliances (who I am sure are a legitimate and trustworthy business).
Beware placing orders with kingdom-appliances.com who appear to be a bunch of crooks, sullying the good name of another company.

Appalling!
Ordered a vacuum cleaner on 17 July, as was slightly cheaper than the competition.
Received message to inform me it had been shipped on 20 July. Used tracking number which said that delivery was being processed.
Weeks later, still nothing.
Sent an email to customer services weeks ago but no response whatsoever.
Still out of pocket.
DO NOT USE!!!

So happy I’ve found this company.

I purchased a Zanussi Ceramic Hob on 19/07 £180.00 £39.00 cheaper than the lowest price I found online.

The Hob was brand new without a box in perfect condition.

Great service bargain price…
One very happy customer 😊

Impressive price, impressive service, impressive product. I was a little worried about purchasing a product from Kingdom appliances, was it a price too good to be true, £522 where everywhere else was £900, yes it was a second with very minor damage (extremely small) but with there help it arrived a day earlier than expected and was in excellent order, just a couple of tiny dents, otherwise you could see it was brand new. Very pleased with all aspects of this purchase. Well done Kingdom Appliances

Bought an AEG washer dryer from them. Great service/value for 💰...
Will definitely buy again from Kingdom Appliances!

Placed an order for an oven in the small hours of Monday morning. Got a call around 9:30 AM saying there would be a van coming to my area on Tuesday. Tuesday morning got a call from a very pleasant gentleman letting me know he was nearby. 15 minutes later my oven was delivered!

Can not fault the service nor the price. Despite the oven being described as having a mark on it, I can’t see it. It looks immaculate. And about 25% cheaper than RRP.

I wholeheartedly recommend Kingdom Appliances!

I ordered the wrong oven and hob appliances by my own blunder. It was two weeks later when my fitter explained my problem. Kingdom were help personified, changed the order and replaced them delivery free.
Nice folks to do business with, recommended.

Very pleased with AEG hob,Could not find any marks on it even though it said it might be slightly marked. Delivery driver very helpful. Would definitely use again.

Ordered an integrated microwave at a significantly lower price than RRP as it had a mark on the casing. It arrived within a few days after being contacted with a delivery time and date. The driver waited until we opened and checked the package to make sure all was well. The part of the microwave on show is perfect.
Great service from start to finish

We ordered a refurb dishwasher and paid the extra £15 to have to old taken away. We received a confirmatory email. The dishwasher arrived on the day expected. Unfortunately, the old dishwasher was not in a state that it could be taken away (outside the house). So, we were left with a new one and still the old one. We queried it saying that we were not told that this was a requirement and were told that it is on the web site. Let's call this "problem 1". In fact, when you place an order and ask for removal of the old one, it DOES NOT say anywhere during the ordering process what the requirement is. Neither does it say in the email receipt. Neither do they tell you verbally. (They claim they do. Well, in our case they did not.) After much hunting around, I did find it buried deep in the terms and conditions (which you manually have to search for on the web site), clause 10, bullet point 6 IIRC.

The next problem was that the one ordered didn't fit. This was our fault. So we contacted them for a return knowing we'd have to pay. We were told (almost verbatim) "Sorry, we don't come to your areas very often, I can't say when it will be - could be weeks could be months and it'll cost you £35 as well. If you want your money back sooner, you'll have to arrange your own return". Unwilling to wait up to "months", I organised our own return and paid for it. Kingdom were notified of this by email. (The system notifies the sender, recipient and courier automatically.) 3 days later, the day before the return, we contacted Kingdom Appliances just to confirm all was in order. We were told "don't so that, we were planning to collect it tomorrow! If you continue in your course of action, you will be liable for any damages!!" Let's call this "problem 2".

I cancelled our courier. They collected the following day and a refund was issued (minus the £35 return costs) the following day.

The 2 problems are: 1. They are very slippery quibblers and hide behind Ts and Cs. They completely fail to refer to them in the order process, and then invoke the clause on arrival and keep your money! I politely requested a refund - twice - out of courtesy and was told "a tick box must be checked to confirm that the terms & conditions have been accepted". To quote them "this is not a case of us hiding behind a clause... Our T&Cs are in place to make things easier for both us and our customers"! IOW "we don't hide behind the Ts and Cs but the clause is hidden in the Ts and Cs 'to make it easier' for us [to scam you]". 2. Their communication is truly dreadful. I am out of pocket on the original courier which I had to cancel because, having carried out their instructions to arrange the return ourselves, they then decided to do the collection without actually telling us (and they were rude / threatening in the process). I actually have proof that they were informed of our intentions 4 days prior to them telling us that they would collect it. On this point, I believe I have sufficient grounds for a legal small claim against them.

Overall, if you do buy here (and I strongly recommend you don't): 1. READ THE Ts and Cs and make sure that they haven't sneaked any new slippery clauses in there that allow them to take your money and do nothing for it. 2. If anything does go wrong, call them very regularly and document the communications as you make find yourself in the small claims court.

(Why not only 1 star? Because the refund was fast.)

We ordered a AEG washing machine which was used for 28 days from them. It came all fine but had a bad noise, so they exchanged it. The exchange looked badly used so we weren’t very happy, but they were happy to re-swap the appliance once it was fixed. All is well now with the new appliance in situ. If you have any problems rest assured they are a lovely company to deal with and will fix your issue. Highly recommend buying items from them.

Overall my experience has been a very good one, delivery was next day so top marks on delivery. I initially had an issue with my AEG washing machine or so I thought, so I contacted their team to see if it could be rectified. As it turns out the machine is working as it should but Zac was so professional and helpful and went above and beyond to sort out my queries, he even called me with an update on his day off. My washing machine looks like new and at a big discount from new prices and the outstanding customer service experience I received I would not hesitate to buy from Kingdom Appliances again. Absolutely without hesitation highly recommended for products and services!! Many thanks again Zak.

I bought 2 graded ovens (one steam oven and one combo-microwave) from them via eBay. Initial sale and delivery was very smooth - good communication, quick delivery, and the price was very good.

Within 3 months, one of the ovens developed a fault. The product came with warranty and there was no problem getting warranty service from the manufacturer. When the servicing company was unable to fix the problem, they asked me to bring it back to the retailer, who is ultimately repsonsible.

Kingdom Appliances promptly took ownership of the problem. They happened to have another unit in stock that they quickly offered as a replacement, but that unit was in better condition than the one we bought and would require a top up payment. Although they offered to discount that top up payment, we did not take that option.

Alternatively, the company offered to pick up the item to attempt to fix it themselves, promising a quick resolution if they cannot. I will admit I was initially very skeptical that they could actually fix it - after all the servicing company wasn't able to and they sent 3 engineers out and replaced a bunch of parts and none of them could fix it. They ended up fixing it. They picked up on Friday and I had a working appliance back by the next Wednesday.

The same customer service agent (Zack) was on the case throughout the whole process - no massive call center queue or having to repeat the whole story to a new representative every time. He was polite and responsive, and proactively gave me updates through calls or emails.

Obviously it would be great if the item didn't have a fault to begin with, but the service recovery was impressive - I would not hesitate to order from them again.

Just bought a graded AEG integrated fridge freezer and was very impressed with the delivery time, fitted in with my work schedule.
Looks great and although only one day in, the appliance seems great.

Wow! What can I say!

I recently bought an AEG tall integrated freezer and an AEG tall integrated fridge from Kingdom appliances. I paid about 2 thirds of what it would have normally costed me if I bought it from Curry’s or so and the service was amazing!

Not only did Zack in Sales arrange delivery for a couple of weeks after the sale to accomodate the sale and evacuation of our old appliances first. But when we had an issue with the freezer, Zack did not hesistate the slightest to get this sorted for us. No questions asked. Engineer was lined up straight away!

Later I had to call with embarassement because it was our electrician who forgot to switch the plug on before integrating the appliance in the cupboard!!

Luckily the engineer could be cancelled because the appliance was absolutely fine, but it showed us what amazing aftersales service they offer. And that even when only paying 2/3 of retail prices!!

I’ll be back for more 👌