KINGSTON PROPERTY SERVICES LIMITED Avis 

Helen quickly understood what I needed and supplied the relevant documentation promptly by email so many thanks to her for that.

Previous experiences of dealing with KPS in the past have been a bit of a nightmare to be honest.

Helen guided us and explained everything very well. She made the effort of being patient while we queried multiple issues and she steered us in the right direction. Overall friendly service when/if you do give the company a call.

Spoke to an operator called Helen who was very helpful explained every thing clearly.

Absolute scum bags ripping genuine people off for corporate greed, scum of the earth !! My house is on a free hold and still have to pay the parasites for a shared drive they do jack all with !!! £300 a year for nothing

Would give them zero stars if possible. Absolutely impossible to get through on the phone. Damage to property 3 months ago still not resolved. Absolute disgrace of a company. Marie Davidson may as well not have an email address she never bothers to respond. Not a clue why we are paying for a management company that doesn’t actively manage anything. Waste of time and will be complaining.

UPDATE TO REPLY FROM KINGSTON BELOW - WE HAVE ALREADY DONE THIS AND YOU IGNORE THE EMAILS!

Stuart answered my query and was extremely helpful. He sent me the information that I needed there and then, and made sure that I received the emails before finishing the call. Thank you Stuart.

Very helpful and sorted my payment issue out within minutes

Friendly and helpful. Helen explained our invoice which had caused some confusion.

This company seems more interested in collecting fees than addressing the legitimate concerns of its customers. Despite being a loyal client who has consistently paid fees for years, my attempt to report a faulty street light and request necessary maintenance has fallen on deaf ears. The street light has been broken for over a year without any resolution.

Moreover, numerous individuals have faced difficulties creating accounts to pay their bills, and reaching the company by phone seems nearly impossible. Even the emergency line proved unhelpful, as they refused to engage in any meaningful conversation and directed me to call during working hours, which is inconvenient for many people.

Additionally, my efforts to obtain a list of maintenance activities carried out in the estate where I reside went unanswered. This lack of transparency is concerning, especially given that I also own a flat managed by this company where similar issues persist without resolution.

In summary, it appears that the company prioritizes financial transactions over customer satisfaction and essential maintenance responsibilities, creating a frustrating and unresponsive service experience for its clients.

Update I have requested the above information again today and on multiple occasions, I was send a bill but not the information I requested .

Spoke to Helen this morning as I needed information on how to make a payment. She was very helpful explaining everything. Great service

Easy way to pay my bills and set up my account

Helen Trotter clearly explained all of my payment options.

I had an issue with the sale of my property. I spoke to Lisa on 3 occasions and found her very pleasant, professional, and competent. She took the time to explain what she was going to do,and on subsequent calls explained exactly what she had done. A very pleasant lady to deal with. A mention must also go to Helen who assisted me in the first instance, and also Chloe who sorted out the issue for me. Thanks to all.

Spoke to Anthony very hopeful and incredibly professional

Very quick and easy. The agent was very helpful and my query was resolved within minutes

Very responsive, polite and professional service. All my queries were resolved very efficiently. Thank you.

Pleasant and helpful. Easy to talk to and explained what I needed to do well.

I received prompt, clear and helpful replies to both my email and phone queries. The issue was resolved immediately.