KINGSTON PROPERTY SERVICES LIMITED Avis 

593
•
TrustScore 3 sur 5

3,2

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

This property management company operates with staggering incompetence and blatant disregard for residents. Their sole focus is extracting ever-escalating service charges while delivering absolute z... Voir plus

Noté 5 sur 5 étoiles

Helen Trotter of KPS was outstanding - professional, friendly and helpful throughout my contact regarding a recent incident in our building. She made me feel valued, listened to, and genuinely cared f... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

The customer service and treatment of customers by this company is nothing short of vile. They offer no help when you raise a query about making payment, which you cannot do because their system onlin... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Stuart who dealt with our problem was very kind as well as being very professional and knew how to deal with the problem in a timely manner. He sorted the query and was able to manage the problem s... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Société de gestion immobilière

Écrit par l'entreprise

Kingston Property Services prides itself on providing quality services at excellent value for money. We specialise in leasehold block management and estate management throughout the North of England.


Coordonnées de contact

3,2

Moyen

TrustScore 3 sur 5

593 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 76 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,2

Tous les avis

(593)

46 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Highly professional .

I had multiple queries, regarding three properties. Helen, dealt with them in a highly effective , friendly and professional way. Could not have asked for better service .

2 janvier 2024
Avis spontané
Logo de KINGSTON PROPERTY SERVICES LIMITED

Réponse de KINGSTON PROPERTY SERVICES LIMITED

Hi Geoff, we really appreciate your great feedback! It's fantastic to read that Helen addressed the queries regarding your properties. We're delighted we could meet your expectations. Thank you

Noté 1 sur 5 étoiles

Won’t allow high speed broadband

Obstructive and unhelpful we are trying to upgrade to high speed broadband initially told it wasn’t available we are now told that any holes drilled by openreach can’t be verified as being safe re potential fire awful service

29 décembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Initial contact

Simple phone call and managed to complete my needs quickly.

29 décembre 2023
Avis spontané
Logo de KINGSTON PROPERTY SERVICES LIMITED

Réponse de KINGSTON PROPERTY SERVICES LIMITED

That's great to read, Craig - thank you so much for sharing your feedback.

Noté 5 sur 5 étoiles

The customer service I received today…

The customer service I received today by Helen was extremely helpful, she was courteous, polite and patient. Thank you

22 décembre 2023
Avis spontané
Logo de KINGSTON PROPERTY SERVICES LIMITED

Réponse de KINGSTON PROPERTY SERVICES LIMITED

Hi June, thank you for taking the time to share your positive experience! We're thrilled to read about Helen's customer service. We'll make sure to pass along your kind words.

Noté 5 sur 5 étoiles

Great help thanks

Helen was really helpful and took the time to explain the issue I had thanks

20 décembre 2023
Avis spontané
Logo de KINGSTON PROPERTY SERVICES LIMITED

Réponse de KINGSTON PROPERTY SERVICES LIMITED

Hi Dan, it's great to read about your positive experience - thanks for the great feedback!

Noté 5 sur 5 étoiles

Customer service advisor

Customer service advisor, Anthony was very helpful and efficient. Rang up to make a payment and Anthony helped set up my online account which makes future experience much easier.

15 décembre 2023
Avis spontané
Logo de KINGSTON PROPERTY SERVICES LIMITED

Réponse de KINGSTON PROPERTY SERVICES LIMITED

Hi Lee, thank you so much for your positive feedback! We're delighted to read that Anthony provided helpful and efficient service while assisting with setting up your online account.

Noté 5 sur 5 étoiles

Helen is a star

Helen was really kind, build great rapport and was clearly a product expert. She answered my query very precisely leaving no confusion. Be like Helen.

15 décembre 2023
Avis spontané
Logo de KINGSTON PROPERTY SERVICES LIMITED

Réponse de KINGSTON PROPERTY SERVICES LIMITED

Hi Reece, thanks for the glowing review - we're really pleased to read that Helen met expectations during your call.

Noté 5 sur 5 étoiles

Helen was great

Helen was great. Really clear and helpful

8 décembre 2023
Avis spontané
Logo de KINGSTON PROPERTY SERVICES LIMITED

Réponse de KINGSTON PROPERTY SERVICES LIMITED

Hi Dan, that's great to read - thank you for your feedback!

Noté 5 sur 5 étoiles

Spoke with Helen trotter at Kingston…

Spoke with Helen trotter at Kingston open spaces. Really helpful and sorted all issues for me, very happy with service

6 décembre 2023
Avis spontané
Logo de KINGSTON PROPERTY SERVICES LIMITED

Réponse de KINGSTON PROPERTY SERVICES LIMITED

Hi Richard, thank you for taking the time to share your feedback. We'll be sure to pass on your kind comments to Helen.

Noté 5 sur 5 étoiles

The lady who I spoke with on the phone…

The lady who I spoke with on the phone Ms Helen Trotter couldn't have been more helpful in sorting the problem out that I had with Carney Consultancy... she is a credit to Kingston property services... special mention to Stuart Fisk too .

20 novembre 2023
Avis spontané
Logo de KINGSTON PROPERTY SERVICES LIMITED

Réponse de KINGSTON PROPERTY SERVICES LIMITED

Hi Keith, thank you for taking the time to write a review for us. We really appreciate your feedback and will make sure your kind comments are passed on to Helen and Stuart.

Noté 5 sur 5 étoiles

Kingston review

Quick, efficient, polite, helpful. Thank you Helen

16 novembre 2023
Avis spontané
Logo de KINGSTON PROPERTY SERVICES LIMITED

Réponse de KINGSTON PROPERTY SERVICES LIMITED

Hi Michael, thank you for taking the time to write a review for us.

Noté 5 sur 5 étoiles

We deal with lots of Property Managers…

We deal with lots of Property Managers at Kingstons, and they are all excellent and very helpful, plus a shout out to the very helpful Kelly Smith on reception, she's like Supergirl regarding the speed she gets us the weekly info we need.

14 novembre 2023
Avis spontané
Logo de KINGSTON PROPERTY SERVICES LIMITED

Réponse de KINGSTON PROPERTY SERVICES LIMITED

Hi Darrin, thanks for such a great review about our Property Managers and Kelly. We're pleased to read that you're happy with the service provided.

Noté 5 sur 5 étoiles

The call was quick and efficient

The call was quick and efficient, good customer service and very friendly.

8 novembre 2023
Avis spontané
Logo de KINGSTON PROPERTY SERVICES LIMITED

Réponse de KINGSTON PROPERTY SERVICES LIMITED

Hi Colleen, thank you for taking the time to share you customer service experience.

Noté 5 sur 5 étoiles

We had a query about Covenent Consent…

We had a query about Covenent Consent on our apartment. Helen was quick and efficient and everything was settled in 10 minutes.
Cass Farrar

3 novembre 2023
Avis spontané
Logo de KINGSTON PROPERTY SERVICES LIMITED

Réponse de KINGSTON PROPERTY SERVICES LIMITED

Hi Cass, that's great to read - thank you so much for your review.

Noté 5 sur 5 étoiles

Easy and friendly service

Helen the advisor I spoke to gave me the information and explained exactly what to do. She even offered to give me the phone number of the on-site maintenance man. It was very easy and Helen was really lovely.

7 novembre 2023
Avis spontané
Logo de KINGSTON PROPERTY SERVICES LIMITED

Réponse de KINGSTON PROPERTY SERVICES LIMITED

Hi Derek, thank you for taking the time to write a review following your call with Helen. It's great to read about your experience, thanks for the 5-star rating.

Noté 5 sur 5 étoiles

Great customer service by Anthony

Great customer service by Anthony, no long waiting times to get through on the phone. Invoice was easy paid over the phone

6 novembre 2023
Avis spontané
Logo de KINGSTON PROPERTY SERVICES LIMITED

Réponse de KINGSTON PROPERTY SERVICES LIMITED

Hi Steven, it's great to read about your call with Anthony - thank you for sharing your payment experience.

Noté 5 sur 5 étoiles

Contacting Kingston

I needed to make a payment to Kingston and called yesterday and spoke to Helen. She was extremely courteous and helpful and overall it was a great experience.

2 novembre 2023
Avis spontané
Logo de KINGSTON PROPERTY SERVICES LIMITED

Réponse de KINGSTON PROPERTY SERVICES LIMITED

Hi Peter, thank you so much for sharing your payment experience. Helen will be pleased to see your great comments.

Noté 5 sur 5 étoiles

Excellent customer service from Helen

I rang Kingston with several questions on a property I recently purchased. Helen answered my call immediately and not only answered all of my questions, she also assisted in setting me up with access to the portal. She also provided additional helpful information related to parking at the property.

Helen was so helpful, very knowledgeable and resolved everything for me with the one phone call. I will be sure to ask for her next time I contact Kingston. Thank you Helen!

27 octobre 2023
Avis spontané
Logo de KINGSTON PROPERTY SERVICES LIMITED

Réponse de KINGSTON PROPERTY SERVICES LIMITED

Hi Peter, thank you for taking the time to write such a fantastic review following your call with Helen. We enjoyed reading about the assistance provided by Helen and are pleased that you can now benefit from the online portal going forward.

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus