Koganinternet Avis 

I applied for Kogan Internet on 20 August. I may have missed a call on the day I applied, but I received no SMS, email, or any other notification telling me that my order had been cancelled. I was left waiting, assuming that my application was still being processed, and only found out it had been cancelled after contacting Kogan myself.

I then had to go through the application process again. I was told that someone would call me back with an update, but I never received the promised call and once again had to contact them myself to find out what was happening.

Unfortunately, there has still been no progress, and I have now been told that I need to go through the process yet again.

My previous internet service has already been cancelled, so I am currently without internet. Even if the missed call on 20 August was from Kogan, cancelling an order without any clear notification or follow-up is extremely disappointing. Having to repeatedly chase them for updates has made the whole experience very frustrating.

Ive never had such horrendous customer service in my life, rude dismissive service agents who will out right talk over you fell you to stop talking, talk down to you and be completely dismissive.
Only had my service 1 month and ive switched providers already. Do not recommend them.

Intermittent nbn connection dropping in and out on a weekly basis. Technical support sounds like a Mumbai call centre and their English is difficult to understand while being arrogant and combative. Sounds like they deal with lots of irate customers because they even have scripts ready when you start pushing back. Cancelation process is harder than pulley teeth. Shocking service and mediocre product.

Kogan are a scam site. Their internet is an extension of that. They do not keep their promises or honor their grantees. This is a buyer beware site

This is the kind of store with greed and corruption like only seen in the USA

biggest tech mistake I've made.
If your modem or service is faulty, they will not refund or replace the modem. Apparently this is in their sales conditions. The service fails constantly and has to sometimes be reset 3 times before you get internet again. It doesn't help that their help line is in india and they have no ability to help anyway.
DO NOT GET KOGAN INTERNET!!!!!!