La-Z-Boy Avis 

We purchased a La-Z-Boy reclining loveseat in May or June of 2025 because we believed we were paying for a quality piece of furniture from a company with a solid reputation. Unfortunately, the product AND the service have been incredibly disappointing.

Not long after purchasing it, one side of the loveseat began losing its shape and looked completely deflated. We contacted La-Z-Boy, and they sent a technician who determined that parts needed to be ordered.

We waited several weeks for the parts to be shipped to our home. The technician finally returned, only to discover that NOT ALL OF THE NECESSARY PARTS HAD BEEN ORDERED. He did a partial repair and left.

Then months went by.

We finally called La-Z-Boy ourselves to find out what was happening and discovered that the technician had NEVER ORDERED THE REMAINING PARTS.

Eventually, the parts were ordered, shipped to us, and another repair was completed.

Now, just a few months later, the exact same side of the loveseat is deflated and sagging again.

And La-Z-Boy’s response?

We have “excessively sat” on our couch, and there is nothing more they can do for us.

Seriously.

Apparently, sitting on a La-Z-Boy loveseat is considered excessive use.

This isn’t furniture that we’ve owned for 10 or 15 years. We purchased it in May or June 2025. A quality loveseat should absolutely be able to withstand people regularly SITTING ON IT without the padding repeatedly collapsing.

What makes this even more frustrating is that we gave La-Z-Boy multiple opportunities to make this right. We waited through delayed parts, an incomplete repair, a technician failing to order the remaining parts, months of waiting, and another repair—only to end up right back where we started.

We purchased La-Z-Boy because we thought the name meant something and that they stood behind their furniture. Apparently, we were wrong.

If you’re considering spending the extra money for La-Z-Boy because you believe you’re getting better quality and better customer service, I would seriously reconsider.

And whatever you do, apparently DON’T SIT ON IT TOO MUCH.

I walked in the store, looked around and then had to find a salesperson. Not like most stores where they pounce on you when you walk in. Ryan at the Elk Grove, Ca. store was great. Told him what I was looking for and he showed me different options and then spent time pulling fabrics. I decided on the sectional and took home 5 fabric samples. They were already having 30% off, but he informed me if I placed the order the next day I would get an additional 10%. I returned to place my order, while waiting I saw a different fabric that I loved and ordered it with that. I realized overnight that the fabric I chose wasn't meant to be on a large sectional, so I called the store and they were very accommodating. Went back in and changed the fabric back to my original choice. Thank you Ryan for putting up with me. I'll review the furniture after I get it.

Chelsea Forrest at La-Z-Boy furniture provided exceptional customer service from start to finish. Her professionalism, creativity, and patience made choosing the perfect colors and style for our living room easy and enjoyable. She even visited our new home to help develop a cohesive color theme, going above and beyond to ensure we were happy. Thank you, Chelsea, for your thoughtful guidance and dedication.

Refund Demand Letter — La Z Boy Loveseat Purchase

Date: August 29, 2026
To: La Z Boy Furniture Galleries
408 George Clauss Blvd
Severn, MD 21144
La Z Boy Corporate Customer Care
Re: Demand for Refund — Defective Loveseat Purchase (Order Date: March 13, 2026)
I am formally requesting a full refund for the loveseat I purchased on March 13, 2026, for $3,385.99 from your Severn, Maryland location. Over the past several months, I have experienced repeated delivery errors, product defects, and failed repairs. The loveseat remains unusable, and La Z Boy has not provided a functional product as required under Maryland consumer protection standards.
Below is the documented timeline:
• March 13, 2026 — Purchased a loveseat without a console.
• June 9, 2026 — A loveseat with a console was delivered. I refused delivery because it was the wrong product.
• July 23, 2026 — The correct loveseat was delivered, but the left seat was missing padding, causing a severe sinking sensation.
• A replacement cushion was provided, but the defect remained.
• August 14, 2026 — The right footrest stopped working.
• August 27, 2026 — A technician temporarily repaired the footrest.
• August 28, 2026 — The footrest failed again.
Despite multiple attempts to correct these issues, the loveseat continues to be defective and unusable. I have been patient and cooperative throughout this process, but the product has never met basic standards of quality, durability, or functionality.
Demand for Refund
Given the repeated delivery errors, ongoing defects, and unsuccessful repairs, I am requesting a full refund of $3,385.99. I expect La Z Boy to arrange pickup of the defective loveseat at no cost to me.
Please provide written confirmation of the refund and pickup arrangements within 10 business days.
If this matter is not resolved promptly, I will file a formal complaint with the Maryland Attorney General’s Consumer Protection Division.
Thank you for your immediate attention.
Sincerely,
Roberta Stratmann

I purchased mine 4 years ago a 3 seater recliner also a recliner chair they are still like brand new and are immaculate very happy with them .

The store in Ofallon MO has no nothing employees, including the manager of the store. May 2026 I was sold a defective power Belmont recliner, with neck and lumbar support. It looks like a monkey sewed the back of the chair. I was promised a replacement chair like the chair I paid for and is my home. Never happened! A sales person tried to sell me an inferior chair, not even close to my quality chair. The prices were padded to look like the same amount. I was going to lose $3000.00. Well folks that is fraud! Never buy a chair from the OFALLON store. Lazyboy recliners are not made with the same quality as they were made in the past. The sales staff need to be fired, or retrained.

Don't buy any furniture with fabric upholstery. Do not get their fabric protection. It's a scam. If you do get fabric upholstery, wear a mask, buy Scotch Guard and protect the fabric your self. I had a dining set with white upholstery and treated it myself. Was great for 25 years. The upholstery on the couch we bought months ago is stained and won't clean with their cleaner. This couch was nearly 4k, an obsolete rip off. Something has happened to La-Z-Boy. They no longer sell products to stand by. Not like the old days. It's become a dishonest company.

We spent a lot of money on a chair, paid for delivery and asked that it not be delivered within a time window as we would not be home.

LaZBoy continued to schedule it for that time we said we would not be available and when I called I was told there were no notes made on the file and we need to schedule it during the work week now.

Delivery is a lot of money and they don't offer any confirmation of when until after it's scheduled.

Asked her if I could log a complaint. She said I could do that with her and she would pass it on.

After asking what that meant, service rep said management wasn't working today and that she didn't know how a complaint would be handled.

I asked if they would call me back, she responded with yes. I asked if she had my phone number, she said yes and than confirmed the number after I suggested she do so.

Where do I begin, we have a leather recliner that we purchased from Fleming Island La z boy gallery in 1999 in Jacksonville Fl and we still have it till this day the quality,craftsmanship is just awesome. So we decided to purchase a Lazboy sofas and love seat from Lott’s furniture Waycross Ga in 2017. And I’m still in shock as to how this so called leather/pleather is embarrassing to say it is from La z boy the manufacturers should be ashamed of themselves. This is worst peeling so called leather/ pleather I have ever seen. Poor Quality,Poor Craftsmanship and there’s a difference in material if you buy it third party from a store and not the la z boy galleria store . I’m so disappointed and ashamed of having this peeling crap of furniture in my house. Poor product, just awful. I have called and complained and to no avail, nothing. There needs to be a Class Action Lawsuit!!!! La Z Boy Furniture Stucks!!!

Been buying lazy boy for years, but now the quality and customer service have gotten so horrible. Just went through 3 recliners that were all defective in different ways. I requested a refund after the first one, but only store credit was available. After waiting 6 weeks for the first one, I wanted one in stock if possible, they had one with upgraded padding and was cheaper, why? After a few days I realized why this chair was discounted and discontinued, and not comfortable. Sent it back. These were both just simple manual operated recliners. Ended up getting a power recliner, more expensive, but in stock. After a few days I noticed fabric lint on my carpet and kept on shedding, plus the back of the chair felt like it was coming apart, plus the lumbar seemed too be backwards. Plus when they send a 3 rd party repair guy, he’s just a parts changer, no other knowledge of these chairs. They finally agreed to refund me, but now it’s been over a month trying to get it. But I’m getting closer, since the first chair was financed and paid off, that needs to be processed through the financial folks and they will send me a check. The other amount, I paid with my credit card and have to go the store to get that refunded. I have never had so much hassle in my life. Never buy another LA-Z-BOY again.

Purchased two La-Z-Boy recliners at the same time with two different fabrics. One of them has held up beautifully; the other is looking like it's about 20 years old. The fabric is a mess. I spoke with the manufacturer about this issue; they said the retailer needs to deal with this issue and I told them I've not been able to get any resolution from the seller. The seller did send a rep from their service dept and he said that the chair is dirty and needs cleaning. The chair has been covered since day 1 and is not dirty. The fabric is wearing badly with lots of pilling and areas of disintegration. I used to think La-Z-Boy was a great company with great products. No longer feel that way. Hoping to prevent others from being so disappointed in a very expensive piece of furniture with no option for a resolution.

We had a wonderful experience with Noemi at the La-Z-Boy store in Kirkland, Montreal. She was extremely helpful throughout our purchase, and we are delighted with our new furniture.

Noemi took the time to thoroughly explain not only the features of the products, but also the advantages and benefits, which helped us feel confident in our decision. Her knowledge, patience, and attention to our needs made a significant difference.

We made a substantial investment in a complete convertible sofa system, and we are very pleased with our purchase. Noemi made the entire experience comfortable, informative, and enjoyable. We would certainly recommend her to anyone considering a La-Z-Boy purchase.

I bought a LazyBoy recliner six years ago. After teo years the fauz leather is disintegrating. The materials are awful. The store could care less. I have another LazyBoy recliner that I bougt 25 years ago and it is in perfect condition. I never have seen such a terrible decline in quality.

I purchased 2 recliners in 2023,thinking they were still well made.Boy I was wrong,the one is so out of shape ,it’s ridiculous.I bought the extended warranty,and they say it’s just for the mechanics.They used to last for years,so sad they went so downhill on quality.I will never waist money on their products again.

I am so disappointed in La-Z-Boy.  My expensive Pinnacle power couch has the stuffing disintegrating after 1 1/2 years (I am still paying on it) and there is a charge to have this repaired!  UNBELIEVABLE.  I will never buy from La Z boy again.

Seat spring broke and arm rest leather is worn off. Been buy Liz boy since 1972 and this is last one for me. This chair is 5 years old only. Yes they will warranty the seat spring but I would have to paid $17.00 shipping plus labor. I say this is a very poor warranty. Future purchases will be at local stores or big box. Very said this brand is so poor. As a 100% disabled Veteran I can’t afford this.

I purchased a Piper Loveseat from La-Z-Boy on February 14, 2026 and it contained 3 defects. The next five months of attempting to have the flaws corrected under the warranty were met with ineptitude, poor customer service and lack of regard for my time. Most of the problems relate to the vendor that performs warranty repairs for La-Z-Boy; however, the La-Z-Boy customer service process was also flawed. I was unable to find anyone that could exercise control over the repair company or address the service issues I encountered. I finally returned the Loveseat and asked for a refund. I told the store manager (Aurora, Colorado) and the corporate office that I no longer wanted to do business with them.

The problems encountered included canceled appointments, not showing up for scheduled appointments, showing up for appointments and not having what was needed to perform the repairs. Each of these instances involved me waiting at least 3 hours for the technician to show up. La-Z-Boy customer service told me there was no one to elevate my issues to. The store manager where I bought the Loveseat claimed to escalate my issues twice, but nothing happened.

Bought 2 supposed to be leather recliners and the material is terrible. They once were good product but very poor for the money.

The salesperson, Tiberius Walz, in the Happy Valley location, was extremely helpful, arranging a purchase and delivery in short order.

Recliners have been replaced at least twice each. Material has huge tears in it. I spent 5 k 2 ish years ago and I am positive I could have get ten better on temu! Do not waste your money. It is absolutely garbage. There is also entire groups of people with the same experience.