La-Z-Boy Avis 

Poor quality. Seats cave in and foot release on one recliner too stiff to push down. I was sold an extra insurance policy but it won't cover labor. If I pay them to come look I will have to pay them to come back to fix the problem. I paid a lot of money for this furniture. I expected better

Well just like everyone else I believe this is very low quality cheap material sourcing furniture that I've ever seen my entire life I'm 60 years old. I've never witnessed furniture fall apart so fast from the part that was made from plastic that reclines the chairs to the vinyl that peels in between the armrest and the seat itself. After looking underneath the chairs I discovered unacceptable inferior parts and hardware. I'm embarrassed for the people who work for lazy boy and the poor salesman have to sell their junk to the public and lie to them about the warranties and the returns this is a company that doesn't want to help you out they're big corporate trying to squeeze every last cent out of you on a piece of crap stay away from lazy boy I rather sit on a rock.

On November 25, 2025, I purchased the Wynne Gliding Recliner for $2,199, along with a Service Plan for $248/

A month ago, when I reclined the furniture, I heard a loud 'ping' and 2 large screws fell out of the recliner. I picked up the screws and set them aside.

Today I had a service call and the technician discovered that no springs were ever attached to the recliner, which means that the recliner is defective.

I called customer service and told them that in light of this discovery, I should be entitled to an additional year of warranty, as I no longer trust that this very expensive recliner is reliable. Her answer was 'no/,

My decision to purchase a recliner from La-Z-Boy is based on the good reputation for quality goods.

I will not purchase anything from them again. I'm disgusted and disappointed in this company.

I have had many recliners and have been good i got a l-shape couch an has been a disaster falng apart in less that 6month s and giving excuses like you dont have a rug dont bother with lazyboy furniture they are poor qualty and poor servce 7,000 dolars and junk stay away from them poor service and poor quality ive had them since the 1990,s and now they are piss poor serice and quility

Excellent communication and setup. Nice recliner.Very comfortable. Lazy Boy did a 👍 job

Without a doubt Lazy -boy furniture is the worst! I purchased a recliner 2 years ago from them and it broke down in less than a year and that was after several repairs. I was given a store credit so I got another recliner but a different model in hopes that it was better. It has now been a year and a half and it has broken down and I am stuck with it. I will probably give it to a second hand store and buy a new recliner from a different manufacturer. stay clear of Lazy-Boy.

Fastener on my recliner mechanism that folds out foot rest snapped and broke. Contacted local dealer to come out and look at it, first thing out of their mouth was it was going to be a $125 to fix and they would have to bring it to the shop for repairs. The warranty clearly states lifetime warranty on mechanisms. Well, if the fastener is holding the mechanism in place you would think that it's part of the mechanism, but they refused to admit that it was not part of the mechanism. On top of that, there were going to be six pieces of furniture ahead of mine before mine was to be repaired.
Buyer beware! lazy boy, warranty isn't what it's cracked up to be

We ordered a sofa from your Richmond store and live in a condominium where the moving elevator must be reserved with the concierge at least 24 hours in advance.

Before placing our order, we specifically advised your staff of this requirement. We booked the elevator in advance based on the information we were given. However, we were later told that your standard delivery service only provides a 4-hour delivery window on the morning of delivery, which makes it impossible for condominium residents to comply with our building’s 24-hour elevator booking policy.

The only option offered to us was to pay an additional $260 for a scheduled delivery time. This is unfair. Customers should not be required to pay an extra fee simply because your standard delivery process is incompatible with condominium building requirements.

Your company is aware that many customers live in condos with mandatory elevator booking policies. Providing a delivery time only on the morning of delivery leaves customers with no practical way to receive their furniture unless they pay an additional fee.

We ask that this extra charge be waived and that a reasonable delivery time be provided without additional cost. We believe this policy is unfair and places condominium customers at a significant disadvantage.

Loved my recliner but after two years it was starting to crack (the frame) and material was puckering. Went to put in a claim (I was talked into the warranty) and was denied! ServCo warranty that is sold thru La-Z-Boy is a COMPLETE waste of money! Quick cash grab by the salesperson

Ordered a custom leather Riley from lazy boy Nanamio
Paid in full. When the chair arrived 2 months later it was the wrong colour. Trying to contact the salesman who I purchased the chair from i find he is no longer with the company so I was passed over to the manager. She basically blamed me for everything that went wrong under her management. When the chair arrived to was the wrong colour. I sent the chair back as it was not what i ordered BUT was charged delivery charges for errors at the the Nanamio store

Customers are not lost there are pushed away !
And i will never enter a lazy boy store ever !

We spent thousands of dollars on their furniture when we bought a new home. We also were sold the SERVECO protection warranty. It's a joke. Our $3500 recliner has broken 3 times, our 2 end tables both chipped on the surface (cheap material) and they wouldn't replace and our extremely expensive 100% leather sofa was damaged and they refused to fix. Per warranty, if there's an accident, they arw supposed to fix.
Horrible company, cheaply made products that look expensive, but don't last! DO NOT BUY FROM THEM.

I purchased a 7 seat leather sectional with a recliner at the end, but many of the seats have fabric peeling off in pieces. When I called La-Z-boy to report this, I was told it's only made partly with leather & another fabric and they no longer sell that sectional and offered NOTHING to remedy the problem or honor the warranty. For as much as I paid for this furniture, I expected better from them and I expected this furniture to last much longer.

After sale support is non existent. Having issues with the chair, but can't get them to call me back. Also reached out online. Very expensive mistake from a life long La-Z-Boy customer.

We recently bought a leather sectional from the La-Z-Boy in Lakeland Florida. The salesperson, interior designer, and the finance manager were all excellent.

Things changes AFTER the delivery. The one reclining seat seemed like it slanted to the right terribly and there was a definite difference between the two ends.
We put in a repair ticket and a technician came out. He definitely noted that the right side was the worst he had seen with the slanting end and he put in a recommendation that the seat be completely switched out for a new one. He explained that the person who made the left side did it correctly.
We contacted the manager of the Lakeland store and he said e would work on it and my husband was contacted that the new seat would be comin gin through Fedex.

Well, a month later, a box arrived but it was not the full seat replacement, it was just the cushion and foot rest part (which needs to be assembled to the current recliner). Since this is not what we had thought they said they would replace we contacted La-Z-boy and was informed that this was a "courtesy" that due to us having a side table to the right of the chair, we had caused the chair to wear to the right. ???
It was a brand new chair and we have not had time to wear ANYTHING in at this point. If this were the case then the $6000 we spent on a La-z-boy recliner probably is not worth it because it is poor quality!
We are completely upset and really had expecte better service than this from La-z-bot. In fact, based on this, we would not choose to ever go back to purchase a product from them ever again.

So this is a warning, check out other reputable furniture stores before purchasing from La-z-boy. The quality and service are not what they used to be and unfortunately we are now stuck with what we have.

DO NOT BUY. LA -Z-Boy
Purchased $11,000 in furniture at La Z Boy in 2022 purchased the 7 Year warranty , only to discover in 4 years that the material in the reclining chair is thin, inferior , and deteriorated where a persons calves rest , the material is paper thin an just wears out! I’ve had furniture with my teenagers that has lasted longer, an now that were retired an only the 2 of us expected a brand name to be built an warrantied for defections, but oh no it’s not covered 😂😂 , an Laz boy don’t care they say it’s Zucora , what a great way to make money on the side sell customers a 7 year warranty that covers nothing in material , shame on Laz Boy. I have told anyone an everyone Do Not purchased from a sub manufacturer. If material on a chair deteriorates it sums up the manufacturers customer service . DO NOT BUY Laz Boy !!!

La Z Boy sells leather furniture and the Leather has only a 1 year warranty. There is an extended warranty of five years which they include when you purchase from them. This warranty only covers accidental damage, so when the leather prematurely rips through it is not covered. Worse, they don’t even care!!! I could have bought 2 or 3 vinyl recliners for what I paid, and they probably wouldn’t gave ripped through the head rest. La Z Boy is now a company that sells garbage at premium prices. I think you would be better off buying from Bob’s, you would probably get the same quality furniture, and when it wears out in 5 years you can buy new, and still have $1000 in your pocket

I give it a 2 only because the sales person was helpful and took her time with us, other than that we live less than a hour away from the store it was not delivered to and we had to rent a u haul and hire help to unload it back at our home. At the shop when picking it up we had a couple of disgruntled employees aggravated at the fact they had to help load the sofa and chair, which we had confirmation that it wouldn’t be a problem, well they dropped my recliner into the u haul and scooted my new sofa across the cement floor and dragged into the U-Haul, both my husband and I were astonished! Well after setting it into the house, my recliner was making all kinds of creaking and wasn’t turning on the swivel and the foot rest clunked hard when pulled down, the side the reclining sofa where my husband sets is now sagging in the fabric. Well after calling the Eugene,Oregon store where we bought them they had representative to come look at my recliner, he found that the swivel was shattered upon its loading, he came prepared and put a new swivel on it . He was kind and knowledgeable. We are a older couple and we went with Lazy Boy because it was considered the top quality of furniture and we wanted our forever furniture, I am disappointed in the quality of it and the $$$ is spent. But the employees who loaded it and freaked out about having to load it was the true disappointment. I still stick with a “2” will not recommend.

La-Z-boy uses Synchrony Bank for their financing. Synchrony bank is not best to deal with. The website is difficult at best. I will consider another seller before La-Z-Boy just because of their business practices. Also,
A credit card cannot be used for payment. It must come out of your checking account. They store your bank information even when your tell them not to.

Very kind and polite delivery people! Handled everything with care, the furniture and our home. Overall fantastic!!!

If we could give a zero rating we would. Spent a small fortune on a La-Z-Boy with custom fabric and all the bells and whistles you could imagine. The result? A surprisingly uncomfortable chair, the fabric is already showing signs of usage (lint balls, pulled threads) after a few weeks. Very disappointing. Not worth the money. Customer service is awful as well. Look for another brand.