Laker Legal Solicitors Avis 

The team at Laker Legal are really friendly and has always been a joy to deal with.

We used Laker Legal for conveyancing services from their fictitious Kings Hill office. (Turns out there is no office there; employees work from home.)The process was characterised by needless delays, errors, incompetence and appalling communication throughout. It is virtually impossible to speak with anyone. The director, Stephen Ogden was apparently permanently 'in a meeting' or 'away from his desk'. I complained about over charging and made numerous phone calls and sent two registered letters, but received no response. (Mr Ogden wasn't even capable of adhering to his own published complaints procedure.) Unsatisfactory and disappointing experience. I would advise anyone to avoid this firm.

Thank you to Jess & Becca in the conveyancing department. We are so grateful ! Fantastic service from start to finish.

I wouldn't recommend this firm at all for their conveyancing. My case was unfortunately assigned to Jessica Blacow, who was clearly not up to the job. She spent six weeks sending emails to the wrong email address for my buyer's solicitor, without ever questioning why she did not get a reply. She held up the entire chain - I had to field so many calls from my estate agent querying the hold up. The company then incredibly charged me extra because of this! It was extremely hard to get hold of anyone at the company most of the time - sometimes I was told solicitors were working from home and there were no direct lines to them, including the director Stephen Ogden. On exchange day, Jessica decided to leave the office at 3.30pm before exchange had happened, which made the day even more stressful. Furthermore, do bear in mind they are based in Lancaster and do not have any presence anywhere else, as they falsely claim on their website.

Dreadful experience with this dishonest firm, who knowingly mislead clients about their office locations.
Appalling communications: impossible to speak to on the phone as they pretend to be ‘in meetings’ or ‘away from their desk’. After a dozen or so attempts at calling them, one becomes familiar with their stock list of excuses/lies trotted out by the answering service. Very slow response to emails, or none at all.
Altogether a ghastly, extremely stressful conveyancing experience. (They very nearly crashed the whole chain with their delays and lack of responses to others’ queries.)
By any standard, a seriously unprofessional outfit.

COPY OF COMPLAINT SENT TO LAKER LEGAL, WHICH I EXPECT THEY'LL IGNORE.

I’m writing to raise a serious complaint about how my case has been handled by your firm. I was referred to you through my legal insurance as part of my home insurance coverage.

A few days ago, I reached out asking to send a detailed email explaining my situation, since I’ve already spent many hours dealing with the police and Citizens Advice. Because of the stress, exhaustion, and trauma I’m going through, I needed to communicate in writing. After sending the email, I got no response. With my full-time job and ongoing issues—including coordinating with the police and trying to sell a vehicle my ex-partner abandoned—I couldn’t follow up sooner.

Later, I sent more documents related to the police investigation, expecting these to be added to my file for review and further discussion. Instead, I received an unprofessional and humiliating email from your firm, sent to both me and the police, saying you were unaware of my involvement and that the matter wasn’t your concern.

If you had actually read my first email, you would have seen a clear outline of the case and my request for help. This lack of attention is unacceptable.

This morning, I called your office and spoke with the receptionist. I explained how stressed I am and that I’ve already spent a lot of time explaining the case, and asked her to review my email and have someone call me back. She refused and insisted I explain everything again, which I did reluctantly while at work.

Then she told me your firm couldn’t help because the case was outside your expertise, and ended the call abruptly when I asked for confirmation that I should have been told this earlier. Ignoring my emails and then sending a dismissive message to the police has caused me a lot of distress and embarrassment.

I want this complaint escalated within your firm, and I expect a prompt, thorough response. I will also be informing my insurer about my dissatisfaction with your professionalism and asking them to reconsider their relationship with you.

Great family law services. Fantastic team, very knowledgable and great client care.

Communication with the solicitor was fine until they had my deposit. After that communication was refused by phone, only accepted by email which was in turn incredibly slow. I terminated their services and was charged for them doing work that they undertook without written instruction.
I am still waiting for the money deposited to be returned.
These are the worst solicitors I have ever dealt with.

Communication was excellent throughout, with regular updates and quick responses to any questions I had. They worked tirelessly to ensure that both transactions went smoothly, and their expertise was evident at every turn. The buying and selling processes were both seamless, thanks to their thorough understanding of the market and legal requirements. I felt confident and supported from the initial consultation to the final closing.

I would highly recommend Laker Legal to anyone looking to buy or sell a property. Their exceptional service, knowledge, and commitment to their clients make them an outstanding choice in the legal field. Thank you, Laker Legal, for making what could have been a stressful experience so positive and successful!

I was very happy with the service myself and my husband received from John Hurst. My husband was very seriously ill in hospital and is still there 7 months later. We had never considered looking at power of attorney before as we were both healthy and not even retired. I wanted to make the best decisions for both of us on health and welfare and also financial issues also. I chose Laker Legal as they were the best ratings. I see now why. They were very professional and empathic with the seriousness of my husbands condition. They were happy to go to the hospital and speak to me and also my husband. They were very efficient and kept me fully updated through the process. Should I ever need any assistance again I would without a doubt contact Laker Legal again . Mr and Mrs W

We have recently two wills prepared by this firm. They were promptly and efficiently prepared with useful advice from Mr Hirst at a very reasonable price. I would certainly recommend this firm.

Excellent Family Law Solicitors. My Solicitors kept me updated throughout the matter and delivered a great result. Excellent client care and value for money !