Lamps2udirect Avis 

705
•
TrustScore 4 sur 5

4,2

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Lisez les avis des autres

Noté 1 sur 5 étoiles

I had a bad experience with lamps2udirect. I order a Philips light bulb from them. I didn't hear anything for 11 days so I rang them to query my order. As a result a light bulb was sent to me. How... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

My lamp arrived safely and well packaged. Very speedy service and the lamps are reasonably priced. Would definitely use them again.

Noté 5 sur 5 étoiles

Aurora AU-MR16/50SQ 50 watt Halogen MR16 Square Light Bulbs are discontinued, but Lamps2udirect came up with an alternative that fitted my ceiling light holders perfectly, saving me a fortune replacin... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Ordered and paid for 2 cool white under counter tubes which arrived after 9 days. However one was warm white. Contacted Martin at the company who apologised and posted out another cool white tube st... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de luminaires
  2. aussi dans
  3. Fournisseur d'ampoules

Écrit par l'entreprise

Specialist suppliers of all things lighting our range of products include hard to find replacement lamps as well as LEDs, fittings and traditional fluorescent, halogen and incandescent lamps. Our best selling items include square & hexagonal spot lights as well as Smilight under-cabinet tubes. Delivery is free on orders over £45 within the UK.


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

705 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'un mois

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4,2

Tous les avis

(705)

37 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Not many places left

Not many places left
To purchase these old
Type coloured bulbs
So I was very pleased

20 octobre 2021
Avis spontané
Logo de Lamps2udirect

Réponse de Lamps2udirect

Thank you!

Noté 5 sur 5 étoiles

LARGE RANGE AND GREAT CHOICE

A massive selection of replacement lamps/bulbs including some that are quite hard to find. Pricing is reasonable and packaging good with prompt delivery.

Well worth a visit.

8 octobre 2021
Avis spontané
Logo de Lamps2udirect

Réponse de Lamps2udirect

Thank you!

Noté 5 sur 5 étoiles

Great customer service.

Great customer service
They were happy to replace a bulb I bought last year after it stopped working.

24 septembre 2021
Avis spontané
Logo de Lamps2udirect

Réponse de Lamps2udirect

Thank you!

Noté 2 sur 5 étoiles

Disappointing delivery time

When I ordered I was extremely impressed by the help ( technical & administrative ) especially as the company retrospectively credited me with the 10% discount that I failed to take when making payment but, and to me it is a huge but, delivery was abysmal. I ordered on a Monday and on the Thursday I received an email from Fedex advising they had collected the parcel from Lamps2udirect that day and delivery was scheduled for the Friday, this did not happen! and all the information from the tracking link forwarded by lamps2udirect was advising "delivery pending unable to advise new delivery date". I contacted lamps2udirect first thing on the Monday and was advised that they would chase Fedex and telephone me to update me. I did not receive the telephone call but Lamps2udirect sent a notification of payment email at 09:38 ( I had paid in full the previous Monday !!) and also advising the shipment had been delayed. I did receive the item later that morning but that was 7 days from the point of order. I have rated the experience as 2 star as I initially found Lamps2udirect helpful and with competitively priced items , admittedly they have little control over delays by Fedex ( from reading reviews on Fedex delays appear to be the norm ) but it would appear that shipment information was not sent to FedEx until the Thursday morning - 3 days after the point of order. I now have to wait a week for my electrician to return and fit the item ( was booked for the Friday ) so I will think twice before using this company again

16 août 2021
Avis spontané
Noté 5 sur 5 étoiles

Always excellent service

I have ordered from this great company a few times now and I have always received excellent service. Ordering is very straightforward, they ship very quickly, and I am kept well informed of my orders progress.

Plus they always have exactly what I need.

20 mai 2021
Avis spontané
Noté 5 sur 5 étoiles

10 stars would be more accurate

I recently purchased some lamps from here and ordered the wrong items. They could not have been better in the way they responded to my error. Their level of customer service is outstanding. I chose to buy from them as their price was the lowest I could find for the items. I am a very happy customer.

1 avril 2021
Avis spontané
Noté 5 sur 5 étoiles

The website is easy to navigate and the…

The website is easy to navigate and the prices are competitive. I was particularly impressed with both the speed of response to emailed questions and the robust packaging of the goods. I shall use Lamps2udirect again.

24 février 2021
Avis spontané
Noté 1 sur 5 étoiles

Stay away and avoid the hassle

I purchased a number of new LED light battens. Unfortunately I ordered the incorrect brightness. Rang the company and explained my mistake and in accordance with their guidelines I returned the items and reordered the correct ones. That was 6 months ago and I am still awaiting a credit for the original order which amounts to £400.00. The company has confirmed receipt of the items. Have tried contacting them regards this issue and surprise, surprise no response. I am now having to recover the monies through my credit card company. I certainly will not be using them again and I would advise other customers to stay clear. Customer service is non existence. If you have an issue forget it. In the current climate you would think businesses would want to afford bad reviews. This company obviously is not bothered.

16 février 2021
Avis spontané
Logo de Lamps2udirect

Réponse de Lamps2udirect

Hello Simon,

Thank you so much for taking the time to leave us feedback.

We are very sorry for the delay in issuing you a refund and understand why this would put you off ordering again. It looks as though there was an administrative issue.

We responded immediately to this problem and I believe this has all been resolved for you now.

Can you confirm?

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