Leak Detection Avis 

What a great company. Response time was quick and having been told Chris would be with us between 8.00-9.00am he even phoned to say he had been slightly delayed and would arrive at 8.40am, which he did. He was very patient for what turned out to be a difficult job and was always able to come up with a different solution when problems were encountered. Very knowledgeable and happy to tell us and discuss what he was doing. Helpful re insurance info also. A great guy and if you have dogs he is amazing with them, not minding at all when they wanted "to help". Polite, chatty and excellent at his work.
Thank you so much.

Emanuel (Mani) quickly got to the cause of our water leak and was highly professional and thorough in checking and ruling out all potential causes of the problem. He was extremely courteous, he worked efficiently and cleanly and did everything he could to keep as much of our our home intact as possible while investigating. Thank you, LDS for using credible, professional experts to provide your services.

Brett arrived, and quickly got stuck in., finding the leak with the most impressive detecting equipment…explaining everything to us as he went along. Even the dog liked him, and we both felt he was trustworthy and honest.

Excellent, professional and punctual service. Joel turned up at the allotted time to complete the inspection. He was thorough in his inspection and explained clearly what the process was and how and what he was going to do to find the water leak using non-evasive techniques. Joel was great throughout the visit and we chatted about the issues and potential sources of failure etc. Very knowledgeable, polite and respectful.
Highly recommended.

We had Dave from LDS round this morning. He is something of a cross between a surgeon and a Jedi Knight - calm, methodical, calculated and persistent! Dave quickly found the leak and verified it with his scientific/tech kit. Thanks Dave, top job, we are very grateful.

Had an issue with a small gas leak in the pipe somewhere between the basement gas meter and our 4th floor apartment so called LDS to find it and get repaired.
We received what looked like a comprehensive report but what in fact turned out to be a lot of pictures of random things like the gas bottle used to test for the leak and lots of pictures of the gas disconnected gas pipe, which we already knew about.
The resulting report showed the corridor and a cupboard, where the pipe passed through, and said the leak is somewhere there. I would have thought this would be enough but when I called in a gas engineer to then undertake the works he pretty much laughed at the report and said it wasn't of much use as the leak could be anywhere.
I wouldn't have minded too much but the gas engineer basically said there was nothing he could do and then LDS charged me £1000 for the test. So where I assumed I would receive an exact location of the leak all I got was a rough estimation as to whwere it could be which turned out to be of no use whatsoever for the gas engineer.
So basically if you want to know where your gas leak is, stand outside your house, point at it and that's where your leak could be. I've just saved you £1000, no need to thank me.

A very thorough and professional service, from booking the appointment to actually finding the leak. The engineer was courteous and very methodical in his approach to detecting the fault. I would highly recommend them.

Helpful, Punctual, Efficient........ excellent report, value for money. Will be using regularly.

Absolutely appalling customer service - they failed to take an excess payment while at my address, then proceeded to harass me with constant phone calls knowing I work nights. I complained and got an insincere apology. It then transpired I didn’t owe them the money at all and due a refund. I have been chasing this now for weeks. Countless emails, phone calls. I’ve been ignored, lied to and spoken to absolutely disgustingly by management today. The payment was taken 22/02 and I am today still chasing for the refund. I asked for proof of refund last week no reply. I asked for proof my emails had been replied to as claimed, and blank silences on the phone before getting hung up on. This company has text me at inappropriate messages at 10pm at night when chasing for payment despite me being at work as a critical worker. I would never ever let them near my property again, and once resolved I am going to make sure my insurance company never uses them again. FRAUDULENT, STAY AWAY, DISGUSTING DEFENSIVE “CUSTOMER SERVICE”

I used this company in October 2020 and they came out and appeared to do a thorough job and was at the house for a good 6 hours testing with moisture and gas gauges and did find what they told me was a leak in the boiler from a valve and to be fair it did improve things for a time and I was happy however the problem came back with a vengeance and I was having to repressurise every 24 hours again. In desperate I spoke to Grants the boiler company and the guy who did my CH. In the end he said he would search for the leak in the house but it could be messy!!

He traced the pipes from the boiler into the house and the first room being the dining room he moved a cabinet one foot to find the wooden flooring "bobbled" and when he removed a small part of the wood he found the pipes going into a junction box and a large puddle of water.

I contacted LDS 2 weeks ago for comment with a photo asking how this could be missed with their technology and for their opinion. No reply

EDIT

this review may have got me a response and they made some relevant points that I did not go back to them to get it rechecked but due to personal reasons this had become difficult. They stated that the leak was more recent than their visit but the heating engineer and a joiner said that the leak must have been them for many months due to the rusty joints and also the bubbled wood

be careful using them

Outstanding service from a very professional company. Very easy to contact both on the phone and on line and prompt replies were always given. Nothing was too much trouble. Their work was extremely thorough with the minimum of disruption. Great care was taken not to cause any damage to the decor and to complete the trace and access work successfully. We have already recommended LDS to other people and they are top of our list to use again.

Excellent and efficient service from LDS. The receptionist on the phone was polite and friendly. The appointment to find my underfloor central sting leak was promptly made. The engineers arrived on time. They could not have been more thorough in tracing a very tricky central heating leak - they spent around 10 hours and used a whole range of specialist techniques. They founded repaired the leak and provided me with a very comprehensive report within days of completion. I am a very satisfied customer and highly recommend this company.

It's always nervous bringing in a company to your house but I would not hesitate in recommending LDS.
I booked them in to investigate a potential leak in our central heating system.
Their engineer Gareth stopped at nothing to try and identify the problem and used several methods to investigate.

Throughout his time with us Gareth was polite, considerate, friendly and helpful. He even called a couple of hours after the appointment to check in which I though was an extremely nice touch. Added to this everyone I spoke to in their office was friendly and helpful.

Post visit I was provided with a detailed and useful report.

To be honest I hope I never need to call them again however if I did I would not hesitate in getting in touch.

An unexplained water leak led to contacting my insurance company who appointed LDS to inspect the problem. I expected a quick half-our visit but three-and-a-half hours later Adrian was still working on sourcing the problem. It was great to see such a professional job carried out particularly given the Covid circumstances. I cannot rate his work and this company highly enough. Would definitely recommend.

After discovering signs of damp in the house and suspecting a leak we contacted LDS to investigate where it was coming from. The gentleman that turned up to conduct the investigation used all the right PPE (Covid), he was polite, really friendly and very professional. Within a couple of hours the leak was found using the highest quality of equipment (we were very impressed) and able to tell us how far the damp had travelled. We had a detailed report emailed to us within a couple of days which we were able to forward to our insurance. After then having awful issues with our insurance company who refused to dry the property out, we contacted LDS (Mark, Lisa & Beverley) who were SO helpful and completed a follow up report that we were able to send to our insurance to highlight what would happen within the property if it wasn't dried properly & efficiently which helped support our concerns.
Even though they were really busy and they completed this follow up report promptly so we could challenge our insurance company.

If we could give more than 5 stars we would!! Thank you so so much Mark, Lisa & Beverley and the lovely man who detected the leak - you have been fantastic and will be using you again in future and also reccomending you to our friends and family.

The water leak was identified with pin point accuracy using a number of detection techniques. The staff were extremely professional and a useful summary report was prepared on a timely basis. Many thanks.

LDS provided a brilliant service in finding our under-floor leak. They were excellent to deal with initially, prompt in coming to do the survey, and Chris their engineer was thorough and extremely helpful.
What's more, they pinpointed the source of the leak accurately, even though it was a long way away from the expected spot.
Wouldn't hesitate to recommend them.

Excellent service to solve our problem and the engineer went above and beyond to ensure a thorough check was done and the source of the problem confirmed.

I am very impressed with the service provided. Courteous , knowledgeable and informative team. thank you to the LDS team for locating my leave successfully !

Mark was extremely professional and knowledgeable,
and discovered the cause of our water damage to the whole of our ground floor. Highly recommend! fast and accurate service.