Recently needed to replace the flame tamers on our bbq , They were excellent to deal with no dramas at all . Replaced quickly and purchased a replacement bbq cover Excellent customer s... Voir plus
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Excellent customer service. Despite my BBQ being out of production and no longer supported, they managed to track down and send me official replacement parts that fit perfectly, as well as supply me w... Voir plus
L'entreprise a répondu
My experience of dealing with this company is nothing but positive. Without going into details I would like to say that the matter in hand was quickly and very professionally dealt with by David Raine... Voir plus
I unfortunately damaged a cushion cover from my garden furniture. After making contact with Leisure Grow they quickly identified the correct cover and sent one to me. It was a perfect fit and much... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
LeisureGrow is a family-run business, supplying thousands of product lines to trade, retail, and distributors in the UK, Ireland and parts of Europe. Established in 1999, we are seen as the innovators of the latest industry trends, placing environmental care at the forefront, with quality design and functionality. Our brands: LG Outdoor, NOMA, NGL, Grillstream, Petface
Coordonnées de contact
LeisureGrow Products Ltd, New Inn Road, SG7 5HG, Hinxworth, Royaume-Uni
- +44 (0)1462 744500
- marketing@leisuregrow.com
- www.leisuregrow.com
4,7
Excellent
398 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 88 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Great customer service
The helpful customer service gentleman James Paton. I had somehow broken off the pull handle on my son in law’s barbecue grill whilst house sitting. I rang customer service and they were able to send me a replacement one. Arrived within 5 days. Thank you so much for all your help.
14 août 2026
Avis spontané
Réponse de Leisuregrow Products LTD
Thank you so much for your fantastic 5-star review! ⭐
We’re delighted to hear that we were able to help with the replacement pull handle and that it arrived so quickly.
I’ll be sure to pass your lovely comments on to James — he’ll be really pleased to know he could help! 😊
Thanks again for choosing us, and we hope your son-in-law’s BBQ is back in action! 🔥
Kind regards,
The LeisureGrow Team
Excellent Grillstream Gourmet 4-Pit BBQ – First-Class Customer Service
I purchased the Grillstream Gourmet 4-Pit BBQ in May 2024 and have used it regularly ever since. It is an absolutely amazing design and cooks all types of food to perfection. I have been extremely impressed with both the quality and performance of the BBQ.
After using it regularly throughout June, July and August 2026, during some exceptionally hot and sunny weather, I noticed that the LCD screen on the digital temperature control unit appeared to have been damaged by the heat and direct sunlight.
I searched everywhere for a replacement but was unable to find any spare parts for the unit. I therefore decided to contact the manufacturer, Leisuregrow, directly.
I received a response from their customer service team the very next day, asking me to send photographs of the unit. I did so, and today I received an email informing me that they will be sending me a brand-new LCD replacement unit, complete with a new battery pack, completely free of charge as a gesture of goodwill.
This is a company that not only produces fantastic, thoughtfully designed equipment, but also provides first-class customer service.
Leisuregrow has demonstrated that when you buy from a great company, they genuinely stand behind their products and provide the support and service that customers deserve.
Congratulations and thank you very much to Leisuregrow for the excellent support and customer service.
I would have no hesitation whatsoever in recommending Grillstream and Leisuregrow to anyone looking for a high-quality BBQ backed up by outstanding customer service.
18 août 2026
Avis spontané
Réponse de Leisuregrow Products LTD
Thank you so much for taking the time to leave such a fantastic 5-star review!
It’s wonderful to hear how much you’ve enjoyed your Grillstream Gourmet 4 BBQ and that it has continued to deliver great results after regular use.
We’re also delighted that our customer service team could help resolve the issue with your digital temperature control unit and provide a replacement as a gesture of goodwill. We really appreciate your kind comments about our products and the support we provide.
Your recommendation means a great deal to the whole Leisuregrow and Grillstream team. We hope you continue to enjoy many more fantastic BBQs! 🔥
Thank you again for your support and for choosing Grillstream.
Kind regards,
The LeisureGrow Team
BBQ ignition issue.
I was having trouble igniting my Grillstream BBQ so contacted Leisuregrow customer services.
I would like to thank you for your brilliant customer service, from my first call to Trudie, who did everything she could to help me, to yourself James for arranging to send the part so I could repair my BBQ. It is now working again! Your customer service was first class, thank you so much.
7 août 2026
Avis spontané
Réponse de Leisuregrow Products LTD
Thank you so much for your fantastic 5-star review!
We’re delighted to hear that Trudie and James were able to help get your Grillstream BBQ back up and running.
It’s wonderful to know you received the support you needed from start to finish. We’ll be sure to pass your kind words on to Trudie too.
Thank you again for taking the time to share your experience, and happy grilling! 🔥
Kind regards,
The LeisureGrow Team
Fire pit technical issue.
Fire pit technical issue.
I contacted the consumer customer service dept and I was responded to within 24 hours.
The gentleman “James” who responded was first class and resolved the issue without any delay what-so ever.
First class service and I would buy from this company again without hesitation.
20 juillet 2026
Avis spontané
Réponse de Leisuregrow Products LTD
Thank you so much for your fantastic 5-star review!
We’re delighted to hear that James was able to resolve the issue with your fire pit quickly and efficiently.
Providing prompt, helpful customer service is really important to us, so it’s great to know you were happy with the support you received.
Thank you again for your kind words and for choosing LeisureGrow. We’d be delighted to welcome you back again in the future!
Kind regards,
The LeisureGrow Team
Amazing customer service from James
Amazing customer service from James, quickly resolved my problem asap!
11 août 2026
Avis spontané
Réponse de Leisuregrow Products LTD
Thank you so much for your fantastic 5-star review! ⭐️
We’re delighted to hear that James was able to resolve your issue quickly and efficiently.
We really appreciate you taking the time to share your experience, and we’ll be sure to pass your kind feedback on to James.
Many thanks for your support! 😊
Kind regards,
The LeisureGrow Team
Had an issue with the transformer for…
Had an issue with the transformer for might outdoor lights. Customer service by James was amazing. Quickly identified the issue, prompt responses and got a replacement out really fast. So impressed!
13 août 2026
Avis spontané
Réponse de Leisuregrow Products LTD
Thank you so much for your fantastic 5-star review! ⭐️
We’re delighted to hear that James was able to quickly identify the issue with your transformer and arrange a replacement for you so promptly.
It’s great to know you were impressed with the service and communication. We’ll be sure to pass your kind words on to James!
Thank you for choosing us and for taking the time to share your experience. 😊
Kind regards,
The LeisureGrow Team
Such a great customer service…
Such a great customer service experience.
I bought my garden furniture locally some 5 years ago. Good quality and years of enjoyment so far.
Then , I noticed that a few fixings , nuts bolts , washers and the such like had come loose.
I contacted the company via e mail explaining my situation and sent a few pictures.
Within a day I had a reply , and without any cost or quibbling , they sent me a full set of fixings for my furniture that I’ve now used.
Bingo , a secure set of garden furniture again.
Thanks for the service , would fully recommend
Mark
30 juillet 2026
Avis spontané
Réponse de Leisuregrow Products LTD
Thank you so much for your fantastic 5-star review!
It’s wonderful to hear that you’ve enjoyed your garden furniture for so many years and that we were able to help get everything secure again with a replacement set of fixings.
We really appreciate you taking the time to share your experience and your kind recommendation. It means a great deal to the team! 🌿😊
Here’s to many more years of enjoyment from your garden furniture!
Kind regards,
The LeisureGrow Team
Absolutely outstanding
Absolutely outstanding customer support. I had an issue with a burner not lighting as it should. I sent the video to their customer service email and received comprehensive advice about how to swiftly resolve the issue and it worked. James Paton really helped me and I can only recommend them for the product and after sales service too.
10 août 2026
Avis spontané
Réponse de Leisuregrow Products LTD
Thank you so much for your fantastic 5-star review!
We’re delighted to hear that James was able to help diagnose the issue with your burner and get everything working again so quickly.
It’s great to know that the advice provided did the trick, and we really appreciate your kind words about both the product and our after-sales service.
We’ll be sure to pass your feedback on to James and the team.
Thank you again for your recommendation, and we hope you enjoy many more great BBQs! 🔥😊
Kind regards,
The LeisureGrow Team
Excellent Service
I enquired about a replacement part for my really excellent Grillstream BBQ.
They came back to me immediately and not only that they’ve sent them FREE OF CHARGE.
How about that in today’s cut throat environment.
10 août 2026
Avis spontané
Réponse de Leisuregrow Products LTD
Thank you so much for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We’re delighted to hear that you’re pleased with your Grillstream BBQ and that our team could help with the replacement parts.
It’s great to know we were able to get everything sorted quickly and free of charge.
We really appreciate your kind words and continued support. Happy grilling! 🔥
Kind regards,
The LeisureGrow Team
Great customer service
Ordered a corner sofa set from a retailer who sells the LG range but had a problem with clipping the sections together. Contacted LG online customer services who quickly sorted the problem and sent out a replacement section which fits perfectly! Great customer service and no issues with delivery. Really happy with our St Tropez corner set, thank you 😀
8 août 2026
Avis spontané
Réponse de Leisuregrow Products LTD
Thank you so much for your fantastic 5-star review! ⭐️
We’re delighted to hear that our customer service team was able to resolve the issue quickly and that the replacement section fits perfectly.
It’s great to know you’re happy with your St Tropez Corner Set and that everything arrived without any delivery issues.
We hope you enjoy your new set for many years to come! 😊
Thank you again for choosing LG Outdoor.
Kind regards,
The LeisureGrow Team
Grillstream bbq
I recently purchased a Grillstream bbq from John Lewis and I had a problem with one of the burner ignitions
Leisuregrow who manufacture the bbqs for JL were so helpful in rectifying the problem. Terrific customer support. A lot of companies could learn a great deal from this customer interaction
Thank you
7 août 2026
Avis spontané
Réponse de Leisuregrow Products LTD
Thank you so much for your fantastic 5-star review! ⭐️
We’re delighted to hear that we were able to resolve the issue with your burner ignition quickly and that you were happy with the support you received from our team.
Providing helpful and responsive customer service is really important to us, so it’s wonderful to hear your kind feedback. We’ll be sure to share your comments with the team.
We hope you enjoy your new Grillstream BBQ and have plenty of great meals and memories around it! 🔥😊
Thank you again for your kind words and for choosing Grillstream.
Kind regards,
The LeisureGrow Team
Very helpful with supplying a…
Very helpful with supplying a replacement chair adjuster & was here within a few days
31 juillet 2026
Avis spontané
Réponse de Leisuregrow Products LTD
Thank you for your fantastic 5-star review! ⭐️
We’re delighted to hear that we could help with supplying the replacement chair adjuster and that it arrived with you so quickly.
It’s great to know you were happy with the service you received.
We really appreciate your kind feedback and hope you continue to enjoy your furniture! 😊
Kind regards,
The LeisureGrow Team
Excellent customer service posted…
Excellent customer service posted footstops out to us really quickly at no cost were really helpful with advice on cushions which need replacing
Very helpful pleasant company to deal with
Highly recommend
5 août 2026
Avis spontané
Réponse de Leisuregrow Products LTD
Thank you so much for taking the time to leave us such a fantastic 5-star review!
We're delighted to hear that you were pleased with the service you received and that the replacement foot stops arrived with you quickly.
It's also great to know that our advice regarding your replacement cushions was helpful.
Your kind words about our team and recommendation mean a great deal to us, and we're thrilled you had such a positive experience.
We really appreciate your support and hope you continue to enjoy your furniture for many years to come.
Kind regards,
The LeisureGrow Team
Ordered two sets of jute rope plug in…
Ordered two sets of jute rope plug in garden lights. Arrived quickly and well packaged. Perfect to provide warm light to a gazebo. Only issue was one bulb wasn't working. Contacted support. Provided the evidence and they're sending a replacement immediately. Straightforward. No fuss. Handled expertly. Great service when things weren't quite right ++++
4 août 2026
Avis spontané
Réponse de Leisuregrow Products LTD
Thank you so much for your fantastic 5-star review!
We're delighted to hear that your jute rope garden lights arrived quickly, were well packaged, and are providing the warm, inviting glow you were hoping for in your gazebo.
We're sorry that one of the bulbs wasn't working, but we're pleased our Customer Service team was able to resolve the issue quickly and make the replacement process straightforward and hassle-free.
Your kind words about the service you received mean a great deal to us.
We really appreciate you taking the time to share your experience, and we hope you continue to enjoy your lights for many evenings to come! ✨
Kind regards,
The LeisureGrow Team
Wow! Truly Great Customer Care
Wow! What Amazing Customer Service!!! Today, I spoke with David regarding a part needed for our Son's Bar BQ. And David couldn't have been more helpful, The problem we had was quickly and easily rectified. And we wouldn't hesitate in purchasing another Bar BQ or other products in the future from LeisureGrow. This is certainly customer service at its best! And we are so grateful to have received such a pleasant experience. Thank you David 🤗
4 août 2026
Avis spontané
Réponse de Leisuregrow Products LTD
Thank you so much for your wonderful 5-star review!
We're thrilled to hear about your positive experience with David.
He'll be delighted to know that his helpfulness and efficiency made such a great impression. Providing quick, straightforward solutions and excellent customer service is exactly what we strive for, so it's fantastic to know we delivered.
Thank you for your kind words and for taking the time to share your experience.
We really appreciate your support and look forward to helping you again in the future, whether it's with another BBQ or any of our other products.
We'll be sure to pass your lovely feedback on to David. Enjoy the BBQ! 😊
Kind regards,
The LeisureGrow Team
Monaco Stone Large modular garden set
We went to a garden centre and viewed the quality of the furniture. We saw first hand how well made stylish and sturdy the furniture was. We then went home and viewed the website and we were spoilt for choice choosing the right garden furniture for our newly built gazebo. Luckily we found the perfect set for us in the sale too and placed our order. Once placed Leisuregrow were excellent with delivery updates even down to being able to arrange a suitable delivery date. Upon delivery we had a few issues namely one box being damaged and unfortunately the glass table top within this box was chipped. We also noticed a flawed on a cushion. We got on touch with Leisuregrow and the customer service was impeccable they sorted sending replacements and as a gesture of goodwill are sending some extras which I look forward to receiving in the next few days.
Overall I highly recommend using the company as the quality and customer service are the best !!!!!!!. Thank you 😊
27 juillet 2026
Avis spontané
Réponse de Leisuregrow Products LTD
Thanks so much for taking the time to leave such a fantastic 5-star review!
We're delighted to hear that you found the perfect furniture set for your new gazebo and that you were impressed with the quality, style, and sturdiness of our products.
It's great to know our website gave you plenty of choice and that you were able to take advantage of one of our sale offers too.
We're sorry to hear there were a couple of issues when your order arrived, but we're really pleased our Customer Service team was able to resolve everything quickly and keep your experience a positive one. We'll be sure to pass your kind words on to the team—they'll be thrilled to hear their efforts made a difference.
We hope you enjoy your new furniture for many years to come, and we hope you love the goodwill extras when they arrive!
Thank you once again for your recommendation and for choosing LeisureGrow. We wish you many happy moments relaxing in your new outdoor space! 😊
Kind regards,
The LeisureGrow Team
Excellent customer service
The customer service I received from James at Lg furniture was exceptional. The weave on a small garden side table had broken, underneath the glass top and looked unsightly. The table was just out of guarantee, as a gesture of goodwill James kindly replaced the table for me. Excellent customer service.
30 juillet 2026
Avis spontané
Réponse de Leisuregrow Products LTD
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you had such a positive experience with James and that he was able to assist you.
While we're sorry to hear about the issue with your side table, we're pleased we could offer a goodwill replacement and reach a solution that left you happy.
Providing excellent customer service is something we pride ourselves on, so it's fantastic to know James made such a positive impression. We'll be sure to pass your kind words on to him—he'll really appreciate the recognition.
Thank you once again for your support, and we hope you continue to enjoy your outdoor furniture for many years to come! 😊
Kind regards,
The LeisureGrow Team
Fantastic service from a really friendly and caring team
I purchased one of their table and dining sets a good few years ago now. Most of it is an excellent condition, but the weave on the tabletop is starting to break up a little although this is not really causing a problem as it is covered in glass, it’s just noticeable. I contacted LG and spoke with James about a replacement table, which of course we were happy to pay for. The service we received was exceptional, and although we didn’t come to a conclusion on this occasion, we will certainly look at their products again in the future.
Well done to James and his team who provided service way above and beyond expected and they were a pleasure to work with.
27 juillet 2026
Avis spontané
Réponse de Leisuregrow Products LTD
Thank you so much for your fantastic 5-star review! ⭐️
We’re delighted to hear that you were so pleased with the service you received from James and the team.
While we’re sorry we couldn’t reach a suitable conclusion regarding the replacement table on this occasion, it’s wonderful to know that our support and service made such a positive impression.
We really appreciate your kind words and your comments about looking to LG Outdoor again in the future. We’ll be sure to pass your feedback on to James and the team — they’ll be thrilled to hear it!
Thank you again for choosing LG Outdoor and for taking the time to share your experience. 🌿
Kind regards,
The LeisureGrow Team
Above and beyond...
Above and beyond customer service from James P who resolved the issue in a timely, professional and friendly manner. He went the extra mile to ensure a positive outcome. Thank you James
23 juillet 2026
Avis spontané
Réponse de Leisuregrow Products LTD
Thank you so much for your wonderful 5-star review! ⭐️
We’re delighted to hear that James was able to resolve your issue in a timely, professional and friendly manner, and it’s fantastic to know that he went the extra mile to ensure a positive outcome.
We’ll be sure to pass your kind words on to James — he’ll be thrilled to hear your feedback.
Thank you again for taking the time to share your experience! 🌿
Kind regards,
The LeisureGrow Team
A fantastic customer service…
A fantastic customer service experience, James has been an absolute star assisting me with an issue with my bbq
I could not rate them highly enough and would recommend this company to anyone and everyone
22 juillet 2026
Avis spontané
Réponse de Leisuregrow Products LTD
Thank you so much for your fantastic 5-star review! ⭐️
We’re delighted to hear that you had such a positive customer service experience and that James was able to assist you with your BBQ issue.
Your kind words and recommendation mean a great deal to the team.
We really appreciate you taking the time to share your experience, and we hope you continue to enjoy your BBQ! 🔥
Kind regards,
The LeisureGrow Team
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