Team allways very helpful with any questions , which i reeled of about 12 to Luke and what he couldn’t answer he asked another team member . the store is well stocked but not to cramped . This visit w... Voir plus
Établissement
Changer d'établissement78 - 84 Crossgates Road, LS15 7NL Leeds, West Yorkshire, GB
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Further to my 1 star review of the Bury store, Paul from the Leeds store (where I had bought my saddle originally) called me to try and sort this. He sent a colleague to the warehouse to find a sadd... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Leisure Lakes Bikes are a family run business established over 40 years ago. Our huge online bike store and over 20 stores nationwide offer all the latest bikes, clothing, parts & accessories!
Leisure Lakes Bikes
Écrit par l'entreprise
- Family run since '81!
- With over 20 stores across the country, we pride ourselves in being a truly family run business with passionate members of staff whose expertise will help you find the right bike for you in no time; Whether that be Electric, Mountain, Road or Commute!
Delivered Ready to Ride
Fast, Reliable Home Delivery + Click&Collect
Coordonnées de contact
78 - 84 Crossgates Road, LS15 7NL, Leeds, West Yorkshire, Royaume-Uni
- 0113 232 8483
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 78 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Good experience
Good experience, just a little disappointed at finding a scratch on the paintwork of my 3 grand bike ,50 pound voucher was welcomed though .decent bike shop will shop again
Great value
Great value, Fast delivery, it’s a shame the post office stole my shorts. Sent new ones straight away
Excellent customer service
Parts have been damaged twice
Parts have been damaged twice when stored at the Crossgates shop. When bits have fallen off a new bike after less than a few months. Nothing is leisurelakes fault or warranty. Selling bikes as mountain bikes that they say aren't when bits drop off that they fitted. Loose parts just tightened up not replaced when damaged. No apologies just you should have checked it more often. Even after they had just supposed to have serviced it. Straight out of the shop derailleur catching in the wheel when put into first gear.
Had been left in second gear to hide that it hadn't been checked or they knew they had damaged it. Blamed 14 year old .
Surely,
If the derailleur was catching the chain when the bike was took into the shop for the 6 month service. It would have been spotted and corrected as PART OF THE SERVICE??
Or was it the service that wasn't completed?
Either way my son could have been hurt, If the derailleur had gone fully into the Wheel.
A real shame as some of the mechanics there. seem really keen to help. but the manager Wayne refuses to repair despite making lots of online promises

Réponse de Leisure Lakes Bikes - Leeds
Quality service
I bought a few bits from leisure lake which all came super early! Went to the shop to pick them up and ended up buying some more stuff while I was there.
Great friendly staff, very knowledgeable and helpful.
They also have great stock, with some awesome bikes!
Definitely worth a visit.
5 stars ⭐️
Shotgun Pro
Fantastic service by Leisure Lakes Bikes. The special seat and handlebars for my granddaughter was perfect. Thank you for your great prices, customer service and fast delivery.
Nice service nice people
Great experience and great people!
Very helpful recommend 😃
Great
Great, the team built the bike quickly and went out of their way to deliver it to me on time.
Great shop great staff
Click and collect order process…
Click and collect order process promptly and efficiently. Very helpful in-store. Also had a good selection of winter gloves and I ended up buying a pair in store. Only slight negative is during a time of compulsory masks in shops I would have preferred all the staff to have been masked when near the customers rather than just some.
Fast efficient service
Bike purchase
Very happy with the purchase of the bike online.
I ordered the bike to be delivered to my house and there was a slight error that it had been delivered to the store. ( hence only 4 stars)
I had to phone the store to see when the bike would be delivered and ‘Mike’ was very helpful.
The bike came when expected and the driver was also very friendly and helpful.
I would use this company again.
Great service
Just great knowledgeable help staff
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