The WORST speeds I have ever had going back to the year 2000. Fibre to Premises Service provided by Lets Be Mates has been abysmal. We aren't even big users. Terrible Technical help (switch the router... Voir plus
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I use both nbn and mobile with Mate. I watch tv streaming, and mostly just 1 computer, 1 tablet and 1 phone at the same time. Being just one or two users in the house, the slowest Internet is fine,... Voir plus
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Mates don't rip off mates. There's something fishy here. Either their network is garbage, overcrowded or they are actively throttling advertised speeds but leaving speed tests unfiltered. Streami... Voir plus
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I have been with Mate for four weeks after being sucked in by the NAB credit card discount deal. During that time I have had two drop outs each lasting 6 to 8 hours. I never had dropouts with my prev... Voir plus
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À propos de l'entreprise
- Fournisseur d'accès Internet
- Fournisseur de connexion internet
- Service internet et téléphone
- Entreprise de télécommunications
Écrit par l'entreprise
Your mate for the best value internet & mobile plans in Australia! 📱 🌐 Make the switch to MATE! 👋
Coordonnées de contact
340 Victoria Street, 2164, Wetherill Park, Australie
- 131413
- support@letsbemates.com.au
- www.letsbemates.com.au
1,5
Mauvais
2 k avis
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Rubbish service
Rubbish service. Have to turn my wifi off to get my emails on my mobile!! As soon as Christmas is over I will be changing providers
21 décembre 2025
Avis spontané
Réponse de MATE
Hey Charlotte, we’re really sorry to hear this, that would be incredibly frustrating and it’s not something you should have to deal with.
Having to turn Wi-Fi off just to receive emails points to a local network or connection issue, and it’s something our team can help diagnose and fix rather than you being left to work around it. We understand why you’d be fed up, especially at this time of year.
Please reach out to us on 13 14 13 or email support@letsbemates.com.au and we’ll take a proper look at what’s happening and see if we can get this sorted before you make any decisions.
Thanks for calling it out, we do want to help.
Cheers,
The MATE team
Fantastic
The servicewas fantastic, John really went up and beyond to identify and resolve my Internet issue.
Our NBN and Internet has been up and well so no complaints.
Would recommend for those not that tech savvy to use
10 décembre 2025
Avis spontané
Réponse de MATE
Hey William, thanks heaps for the great feedback.
Awesome to hear John went above and beyond to get your internet sorted and that everything’s been running smoothly since. That’s exactly what we love to hear.
Really appreciate the recommendation too, especially for anyone who wants things kept simple and stress free.
Cheers,
The MATE team
Absolute garbage customer service
Absolute garbage customer service. They don't care about you or trying to solve dropouts, they hide behind their policies and couldn't care less about the service you get. Avoid if you want reliable internet with good customer service.
8 décembre 2025
Avis spontané
Réponse de MATE
Hey there, really sorry to hear you feel this way. This is not the experience we want any of our mates to have, especially when you’re dealing with dropouts and just need clear help to get things fixed.
We never want to come across as hiding behind policies. Our job is to work with you and with the nbn to get your connection stable, and if that hasn’t been your experience, we need to look into it.
If you’re open to it, we’d like to take a proper look at what’s been happening with your service and work through the right steps to get this sorted. You can reach us on 13 14 13 or email support@letsbemates.com.au and we’ll make sure it’s followed through properly.
Thanks for calling it out, we want to do better for you.
Cheers,
The MATE team
Incredibly disappointing
False advertising. Transient connection, drops out regularly. Impossible to use MS Teams, now impacting effective use of solar panels and battery. Blamed on NBN, visit to address issues made it worse and not able to contact them to escalate again. Ready to cut losses and move back to another provider.
27 novembre 2025
Avis spontané
Réponse de MATE
Hey David, really sorry to hear things have been this frustrating. This is not the experience we want for any of our mates.
Connection dropouts can be caused by a few different things across the nbn network and the in home setup, and it sounds like we have not given you the clarity or stability you should expect. We want to turn this around for you.
If you’re open to it, please reach out to our team so we can take a proper look, escalate the fault again and make sure the right checks are done end to end. We won’t leave you stuck in a loop.
We appreciate the feedback and we’re here to help get this sorted.
Cheers,
The MATE team
Garbage company
Garbage company, they’ve been suddenly hitting me with a barrage of emails and texts suggesting they can’t process payment, even though they actually have been able to, culminating in disconnecting my service and still not replying to an email. Their customer portal doesn’t work well at all, and the router they originally supplied was awful, constantly needing resetting.
Switched provider in about 10 minutes and never ever going back.
15 novembre 2025
Avis spontané
Réponse de MATE
Hi Dylan, we are really sorry to hear about the experience you described. That is not the level of service or communication we aim to provide.
Payment reminders should only be sent when a charge actually fails, so the situation you have described is not normal and should not have happened. We also apologise for the delay in receiving an email response and for the frustration caused by the router issues you experienced. Your feedback makes it clear we did not get things right for you.
We understand you have already moved to another provider, but we will still be reviewing your case internally to make sure the payment notifications and account handling are corrected so this does not happen to anyone else.
Thanks for taking the time to share your experience and we are sorry again that we let you down.
Cheers,
The MATE team
Absolute scam artist
Absolute scam artist. Signed my disabled father up for an account and then didn’t assist him in properly setting up the modem and started charging him more than a $100 for the connection each month which he never received or used. Called to find out what was going on and they said ‘look we connected the internet, if he wasn’t able to get the connection that is his fault because it was active on our end’ literally took advantage of my fathers mental disability and then tried to take hundred from him. How companies are legally allowed to do this is gross. Said that there was nothing they could do and that he owed them more than $250 for internet he never even received.
14 novembre 2025
Avis spontané
Réponse de MATE
Hi Jackson, we’re sorry to hear about the situation with your father and we understand why you’re upset. We do want to clarify a few important points though.
Our signup flow, activation emails and service notifications all outline that billing begins once an NBN service becomes active, regardless of whether the customer has completed their in-home setup. We’re always available to help with configuration and troubleshooting, but we do rely on customers or their authorised representatives contacting us so we can assist.
We would never knowingly take advantage of anyone, including customers with additional support needs. If your father had reached out, our team would have been more than happy to guide him through the setup or escalate the matter if required.
We’re happy to review the account to ensure everything has been handled correctly. If you’d like us to do that, please contact our support team and we can take another look.
Cheers,
The MATE team
ThiWORST SERVICE EVER. DO NOT USEs company completely abandoned my…
This company completely abandoned my small business after cancelling NBN and phone with another provider. Stated I would need to reconnect with them for them to retry and take over the services. Completely irresponsible, resulting in no internet of phone service for several days. Absolutely irresponsible attitude. Never use this company
22 octobre 2025
Avis spontané
Réponse de MATE
Hey Ian, we’re really sorry to hear about your experience, that sounds incredibly stressful, especially with your business being affected.
When moving from another provider, the existing connection must remain active until the transfer is complete, otherwise nbn automatically cancels the order and we can’t complete a transfer.
We appreciate you sharing your feedback, it helps us make sure other customers don’t go through the same confusion.
Cheers,
The MATE team
greedy and inhumane
Unethical, unprofessional, disrespectful and inconsiderate conduct towards customers experiencing financial hardship.
Despite knowing of financial hardship-they state that they will retry a failed direct debit in 3 days but dishonour that with daily attempts that incur a penalty fee, along with an SMS and email to remind you of your "INSUFFICIENT FUNDS".
13 juillet 2025
Avis spontané
Réponse de MATE
Hi F C, we’re genuinely sorry to hear about your experience, that’s not how we want any of our customers to feel, especially when they’re already under financial stress.
We absolutely take financial hardship seriously and have a dedicated Payment Assistance Policy designed to support customers in tough times. What you’ve described shouldn’t happen, and we’d really like to review your case to make sure it’s handled correctly.
If you’re open to it, please reach out to our Payment Assistance team at support@letsbemates.com.au so we can look into this properly and make things right.
Cheers,
The MATE team
Do not join this bad Internet Service, don't be sucked in by cheap prices
Do not join this Internet Service Provider. Paid for 500/50, get 70mbps speed in NON-peak hours.
Constant disconnects mean online gaming is unenjoyable as you lose progress every time it randomly disconnect.
They will say it's YOUR fault, it's your modem etc. But with my previous ISP, I never randomly disconnect outside of NBN planned maintenance.
Letsbemates is GARBAGE, don't be sucked in by the cheap prices, pay $20 more for more reliable internet services.
"You get what you paid for" couldn't be a more true phrase here.
16 octobre 2025
Avis spontané
Réponse de MATE
Hey Sam, we’re really sorry to hear about the experience you’ve had, that’s definitely not the service we aim to deliver.
What you’ve described isn’t typical of our 500/50 plan. While some causes can stem from modem setup or Wi-Fi interference, we never want to leave customers feeling blamed or unsupported, that’s on us to help diagnose and fix.
We appreciate your feedback and will use it to continue improving both our technical support and communication.
Cheers,
The MATE team
Good for 6-9 months but poor thereafter
I was on Mate’s No Worries 500/50 broadband plan for 12 months. Good value for money & service for the first 6 months ($60/month & no lags); more expensive ($90/month) for the next 4 months but the service was still good (no lags); then a credit card surcharge ($0.90) was added for month 11 and the service declined (lags whilst streaming); then the cost went to $96 with a $0.96 surcharge for month 12 with significant lags whilst streaming. Added to this was their poor support via telephone (very long wait times & seemingly non-existent call back option), inaccurate billing/online balancing; and their cancellation process - you can’t cancel via e-mail or using the app/online account when convenient for you (can only cancel via telephone or LIVE CHAT when it’s operational).
16 octobre 2025
Avis spontané
Réponse de MATE
Hey Matt, thanks for taking the time to share such detailed feedback, we really appreciate it. We’re glad to hear things started off strong, but we’re genuinely sorry your experience declined over time.
To clarify a couple of points: the credit card surcharge is a standard industry fee, but there’s always a fee-free option if you prefer — you can switch to direct debit via bank account at any time to avoid it. As for the lag and support delays, we completely understand how frustrating that would have been and we’re actively working to improve both network consistency and response times.
We’ve also taken on board your comments about the cancellation process. We want to make things simpler and more flexible for our customers. Thanks again for the constructive feedback, it really helps us do better.
Cheers,
The MATE team
MATE are SCAMMERS
MATE were swapping my home ph, internet, x2 iPads, x4 mobiles much cheaper & faster than telstra, once agreed they swapped internet & home phone only, internet lags, home phone doesn’t work & charging me far more than quoted SCAMMERS
7 octobre 2025
Avis spontané
Réponse de MATE
Hi MN, we’re really sorry to hear about your experience and want to clarify that we don’t take feedback like this lightly. We’d like to review your account to confirm exactly what’s happened and make sure any issues with your home phone or billing are sorted quickly.
Please contact our Australian support team so we can investigate properly - we’ll get this checked and fixed as soon as possible.
Cheers,
The MATE team
i phoned and cancelled my service with…
i phoned and cancelled my service with letsbemates and be aware they just keep taking money from your bank account anyway ,i have found out first hand just how dishonest they really are
2 octobre 2025
Avis spontané
Réponse de MATE
Hi Robert, we’re sorry to hear this and understand how frustrating it must feel. We never continue billing once a service is properly cancelled, so this sounds like there may have been a miscommunication or delay in the process.
Please reach out to support@letsbemates.com.au with your account details so we can locate your account, review the cancellation details and make sure any incorrect charges are fixed fast.
Cheers,
The MATE team
Trying to cancel service as I moved
Trying to cancel service as I moved, revoked direct debit authority in writing - still deducting and still refusing to cancel service - TIO now involved
10 août 2025
Avis spontané
Réponse de MATE
Hi Geoff, we’re really sorry to hear about your experience and sincerely apologise for the frustration this has caused. We completely understand how stressful billing issues can be, especially when you’ve already moved.
As you’ve mentioned the matter is now with the TIO, we’ll be responding directly through their process and within their required timeframes to ensure everything is properly resolved.
Again, our apologies for the inconvenience, we’ll make sure this is addressed promptly.
Cheers,
The MATE team
Extremely dodgy
Extremely dodgy. I sign up with them on the 6th pay $35. So I always thought its been prepaid but not until I want to change to another service provider, they kept sending messages and text everyday stating I own them money, what worse is they add 0.70$ for everyday late while you emailing them to sort things out. At the end guess what, they point out an email when I first bought the sim saying this is the post-paid plan. So why do I have to pay $35 on my first day. What more messed up is they dont charge on the 6th, they charged on the 20th each month and on their tax invoice they do a little bracket (eg. 06/10-06/11) implying you have paid for that period. IF YOU WANTING TO TRY THIS, BE EXTREMELY CAREFUL AND READ ALL OF THE REVIEWS.
1 octobre 2025
Avis spontané
Réponse de MATE
Hi Chi, we’re sorry to hear about your frustration and would like to clear up the confusion. All our mobile plans are postpaid (billed after use), and this is clearly outlined during checkout and in your welcome email.
We understand billing can sometimes be confusing, especially when switching providers, so please reach out to support@letsbemates.com.au and we can review your account, explain the charges and resolve any outstanding issues.
Cheers,
The MATE team
Made the mistake of giving Mate a chance to rectify the issue
I made a review about two weeks ago but ticked the box to allow Mate to try to fix the issue, which was a mistake.
I have an ongoing issue and spend another 20 minutes to talk with the Mate rep who was completely unhelpful. Unfortunately, I have another 11 months and 2 weeks of a contract to run. i have been with Mate for years. They are great at selling a product but there is no support. I am not sure if there is a better company, but I have some time to find one now by reading reviews.
DO NOT SIGN UP WITH THIS COMPANY
1 octobre 2025
Avis spontané
Réponse de MATE
Hi Stephen, we’re genuinely sorry you feel this way, that’s not the experience we want any of our long-term customers to have.
We’d like to revisit your case and understand where our support fell short. If you’re open to it, please contact us via support@letsbemates.com.au so we can follow up directly and ensure your concerns are properly addressed.
Regards,
The MATE team
If you want constant outages
If you want constant outages, slow speeds at various times and a dud service for your money, this company is for you! Have to be one of the worst "blow in" internet company's around! Make sure that if silly enough to connect with these (all I care about is my paycheck staff), that you cancel, get confirmation in writing as they will continue to suck funds from your account... All the while, smiling with a Cheshire grin. Hopefully my bank sees right through this pack of parasites and I'm sure the telecommunication ombudsman (next stop) will see right through their FAKE MATES BS
1 octobre 2025
Avis spontané
Réponse de MATE
Hi Adam, we’re sorry to hear about the connection issues and your frustration around billing and support. Dropouts or extended outages aren’t normal, and we’d like to investigate what’s going on with your service.
Please reach out to support@letsbemates.com.au with your account details so we can check the connection history and help get this resolved.
Cheers,
The MATE team
Keeps charging our bank account random amounts, doesn't show us credits, cannot stop debits or update email address, poor customer support
Has been problematic from the very start. I set the account up in our business name with my partner as the primary contact as the SIM was for her. I could then no longer do anything on the account. She 'authorised' me more than once but this never seems to be recorded. You also cannot update your email address in their web portal, and it does not show you full account details such as your current credit balance etc. It looks like it was made with an early version of ChatGPT, and the lack of proper 2FA (TOPT) supports that!
Now on to the crux of it; we changed banks, so updated our payment details. Payments would then frequently fail, for no reason, resulting in the service being suspended. Eventually we had to change to another payment method to fix this (for what it's worth, they just appear to have issue charging ANZ debit cards, and we tried multiple!). We then tried to pay the outstanding amount via direct debit, but the 'make payment' option does not actually take the payment out of the account. We tried two different banks for this, but then ended up having to put a debit card in to make payment and unsuspend the service.
Now the very 'fun' part; a month later we get a pile of SMS notifications about attempted payments; their system has tried to direct debit us for 3x the invoice value, it also tried to direct debit another account for 2x the invoice value, and finally charged our debit card for the actual invoice value. That is all WHILST WE ARE IN CREDIT, which our invoice for those payments even shows! As best I can tell, those attempts at making payment of the outstanding amount saved the direct debit details, including the amount it was trying to charge, and this does not seem to get removed when you add a new payment method.
On logging in to the web portal, we cannot cancel or stop these direct debits, nor see our credit balance, nor add authorised contacts or change our email address. Given this, we don't know how much MATE owes us in credit, and even though they clearly do, it does not seem to get applied to invoices or even give us the option, so the credit is just accruing each month of incorrect billing. Raising an email support ticket and providing all ID verification details was no help, they said my partner has to phone them or use web chat (we've tried, not worth it) during business hours to authorise me (again) on the account.
If I could give less than 1/5 stars I would! Most posts on Reddit appear to support this, as they do on other review sites too. I can only imagine that they try to send happy customers here to keep their rating artificially inflated.
30 septembre 2025
Avis spontané
Réponse de MATE
Hi K P, thank you for taking the time to share such detailed feedback, we’re sorry for the confusion and the stress this has caused.
All account access and authorisations must comply with ACMA privacy regulations, which means we can only discuss or make changes with verified contacts. This helps protect customer privacy and prevent unauthorised access.
If you’re willing, please email us at support@letsbemates.com.au so we can review your credit and billing history and ensure your details are corrected.
Cheers,
The MATE team
BE CAUTIOUS OF MATE
I am a lawyer by profession, not a professional keyboard warrior. I detest writing bad reviews about businesses because of the potential negative effects that may follow. However I must also consider my civic responsibility to let others know of the pitfalls when dealing with a company like Mate.
I signed up with the company on 17 SEP re a 500/50 plan. Since signing up my problems with the company has taken up all my time. Imagine I am now having a download speed of 60-80 Mbps instead of the promised 500 Mbps have been emailing the Support Team and sending them the test results to no avail. They have refused to answer or acknowledge my emails.
I suspect that the problem might be the NBN Modem. As my connection is a HFC, the Modem is supplied by NBN through your Telco. This modem is more than 10 years old and the connection goes dead every now and then. I requested Mate to organise a changeover for me but despite reminders from me, they turned a deaf ear.
Frankly, there is basically NO support from the so-called Support Team. I tried to CHAT with the support team , but after one hour waiting, there was still no response to my query.
Mate tries to portray themselves as local having local support staff. But this is of no use if you do not have the staff to play the roles.
My advice to everyone... Go ahead and sign up with Mate if you are attracted to their promises and competitive prices. But be prepared for a scenario of NO CUSTOMER SUPPORT.
24 septembre 2025
Avis spontané
Réponse de MATE
Hi ENG, we’re sorry you’ve had this experience and understand how frustrating it’s been. We’ve reviewed your case and can confirm that multiple tests with nbn show your HFC connection and modem are performing within normal parameters.
That said, we’ve escalated your concerns internally and a manager was following up to make sure further testing and next steps are handled promptly.
We truly appreciate your patience and the time you’ve taken to explain your situation.
Cheers,
The MATE team
Was planning overseas travel
Was planning overseas travel, tried enquiring with LBM, got through to a person day before leaving who said there is no overseas option. I replied that will not work for me I will be cancelling. Couldn't transfer across before departure but get this, every time we landed in a country there was a LBM welcome message and go online for a travel pack!!! No link no support, and the best part no emails or banking to receive a OTP via text, what a ridiculous joke. AVOID AVOID and they've put prices up
31 août 2025
Avis spontané
Réponse de MATE
Hi Watkins, thanks for your feedback and we completely understand your frustration here. To clarify, MATE mobile plans don’t currently include international roaming, although this is something we’re working on for the near future.
The welcome messages you received overseas come directly from Telstra Wholesale, our mobile network provider, and unfortunately there’s no way for us to switch those off right now. We agree it can be confusing and we’re sorry it gave the impression that roaming was available when it isn’t.
We’ll continue to pass this feedback through as we work on future improvements, including adding international roaming to our plans.
Cheers,
The MATE team
Constant dropout
Constant dropout, zero support available when you need it. Uncompetitive prices. Now they are increasing prices and adding a surcharge for CC payments. Do yourself a favor and avoid at all costs.
14 août 2025
Avis spontané
Réponse de MATE
Hi Lachlan,
We’re sorry to hear about your experience with dropouts and support, that’s not the level of service we aim to provide. We understand your frustration around recent price and payment changes, and we’ll make sure your feedback is shared with the team.
If you’d like us to take a closer look at the dropout issue, please reach out to our Aussie support team at support@letsbemates.com.au so we can investigate further.
Cheers,
The MATE team
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