MATE Avis 

Get internet dropouts every single night at the same time outside of support hours. Contact support via email and they respond the next day saying they ran tests in the morning and it is fine, just for it to drop out again in the evening. No resolution after months of communication and contact with them. They just tell me to power cycle the modem.

Expect 1/4th of the advertised speed. To top that you will have to wait for hours to get to their customer service. Best not be a MATE.

Ive been having internet issues for months now and have called Mate many times. Often the wait time is really long up to an hour and although the technicians were helpful many had limited capacity to help. Eventually I received a new modem but was stilling having issues so they sent an nbn technician who said the nbn was fine and its most likely is a faulty modem. Have just called again and the automatic interent checking service detected a fault and has organised an nbn technician to come out but this was checked only a few weeks ago. Feeling very frustrated and not wanting to get on the phone again and go through the whole process including very long wait times and no resolution. Next step is the Ombudsman.

I got charged 3 times in one month

Issues was resolved

Do not waste your time! An internet speed test test may show a good result, but doesnt show actual network congestion or server issues!!

My hubby (always chasing a good deal) switched us over to Mate without mentioning it. The rest of the family noticed within hours. Terrible internet. Online webex meetings would crash or boot me out, the kids couldn't connect using PCs and PS5. All streaming services buffer without connecting. Is it reliable? I can definitely rely on there to be no connection. I can also rely on this service to disconnect more than 10 times a day. Sure this is a 1st world problem but everything that required the internet would not work. Called Mate 3 times in a week. Every single time they said "we've just run a speed test and it's showing excellent speed." Speed tests dont account for actual issues such as network congestion or overloaded servers. It's just a small ping of data. 1 guy said apparently the wrong port was connected and said he'd fix it. Nope. As you can see from the screenshot of a speed test, it looks like a decent speed, but in the top right corner, my mobile phone cant find the wifi.... The 2nd photo of the Google home was taken within seconds of the speed test... Tomorrow after just a few weeks, we're going back to our old provider as we had no issues at all.
It wasn't a wifi modem issue, nor one with my mobile phone as the modem worked fine beforehand, and after we switched out to another provider it worked perfectly. My mobile phone also didnt have any problems before Mate, after Mate and in other locations such as at work. We followed all the troubleshooting steps provided by the people at Mate when we called and they also agreed the modem appeared to be fine.

Mates don't rip off mates. There's something fishy here. Either their network is garbage, overcrowded or they are actively throttling advertised speeds but leaving speed tests unfiltered.

Streaming results in horrendous buffering everyday, everytime. Tried to change every setting in pfsense, omada controller and clients to get better results and nothing helped until churning to another ISP at half the speed. 25mbps with flip previously was better than 100 on Mate.

Now streaming is instant and perfect. ACCC needs to get involved with this as forums are littered with similar comments.

My internet didn't work for about 10 days so I rang up and cancelled it and was charged for the rest of the month even tho they couldn't supply the service
And 3 years later I find out they put me in to the debt collection charged for a month after I cancelled
And after I paid it I'm still getting harassment from the debt collector wtf 1 star is to many these people are a joke

I’ve been with Mate since 2018 and even took the service with me when I changed address, but when I had a problem recently with connecting to my company's VPN, they gave me a horrible experience. Despite multiple attempts, tech support failed to return my calls, and without giving notice or consent, they switched me to a static IP. This didn't fix the issue and created other problems for me. I had to chase them via phone and email just to speak to someone and get it changed back. The whole experience showed a clear disregard for communicating with the customer and seeking consent before they changed my service. They just assumed what the problem was and never bothered to ask.

So far so good. Been with Mate for about a year now with no issue. Been getting the speed we are paying for and also getting the service you would expect from a small Australian team. Very polite and would help as much as they can. Just don’t call them after 5pm or weekends and dont use a yahoo account with them

I wish I could give no stars. Today was the final straw. After months of poor – if any – internet and countless fault reports submitted through the app with zero response, I’ve had enough.

Every time I lodged a fault, I was told I’d receive an email. I never did. The issues just vanished from the app with no follow-up, no explanation, and certainly no fix.

But today, like magic, I received both a text and an email the moment the credit card they have on file expired. Incredibly responsive when it suits them.

Worst service I’ve experienced from any provider.

I have had a wonderful experience with Mate and have been using their services for over 5 years. Any issues with connection or my router have been dealt with quickly and easily, support has been great and connection A+!

Terrible 'service' does not respond to tech issues. Cancleations team is almost non contactable. I waited almost an hour on live chat for them to pick up the chat, went to toilet came back and the chat was ended coz i did not repsond straight away when they were finally there. do not use this provider.

Probably one of the worst NBN providers. Rude customer service on the phone, question there own app and said what's on there is wrong. Lodged 2 faults over a period of 3 months, and they did nothing about it. Speeds are not what the claim them to be, very slow even in the middle of the day!. Payment schedules are misleading and incorrect. Had an activated service from 23/11/2024 and in there eyes 6 months up at - 02/05/2025 (price goes up 50% at that point even though it was supposed to be 23/05/2025 because your plan starts when there debit dates are not when you actually start the plan and get connected to the wifi and when you question them they just try and validate everything. They are definitely not a MATE more like a disappointment to the name Mate.

These guys are great. Most recently spoke to Victoria. She was making the whole process of fixing my internet (my fault btw) really easy and helped in like 5 mins. She even gave me the winning lotto numbers!

Cheers team, 20/10 would go again. Mate Communicate practically walk on water they’re that good.

First NBN is out of order for 2 days. Now today Mates Internet is out and offline. I used have nice Internet once upon a time but I think the new team is compensating customers. For all this outage, Mates need to provide free Internet for 1 month.

Appaling mate! For years I've been a loyal customer. The way your customer service has gone down hill, and the inability to provide a reliable service, has made me come to the conclusion that you are definitely no MATE of mine. You have got to big for your boots!

Have been with mate for years but in the last couple of months the NBN has been dropping out constantly. It's literally impossible to call through to customer support now, it's unbelievable. Avoid.

DON’T WASTE YOUR TIME! Signed up for a mobile plan, the stupid app told me my passport number, address and Medicare numbers were wrong! They weren’t. I sent emails, tried the online chat during business hours (it’s always a bot and useless), sent online messages, I even tried via Facebook, NEVER a single response. Ended up calling several times, waited hours. Gave them all my info, they couldn’t get it to work either. I’ve asked for a refund, fingers crossed these peanuts can work that out. RUN THE OTHER DIRECTION FROM THIS USELESS BUSINESS! The worst…

Cuts out constantly throughout the evening. I didn’t mind when it was $60 a month but now $90 not worth it. Very difficult to get assistance and app is very basic and difficult.