The Lettings Hub Avis 

Finding a house in a new city is stressful enough, especially when you're trying to find the right place and navigate the rental process for the first time. As someone who pays close attention to detail, I really appreciated how smooth and reassuring my experience with The Lettings Hub was.

Their online system was intuitive, well organised, and flexible enough to accommodate different situations throughout the referencing process. What impressed me most, however, was that behind the technology there were real people who were genuinely willing to help. Whenever I had questions or concerns, the team took the time to explain everything clearly, making what could have been a very stressful experience feel much more manageable.

I also appreciated the additional services and trusted partners they work with, which made arranging everything for my move much easier. It felt like every part of the process had been carefully considered to make life easier for tenants.

Moving home is about much more than paperwork—it's about feeling confident, supported, and able to trust the people guiding you through the process. The Lettings Hub delivered exactly that. I would happily recommend them to anyone going through the renting process, and I'd also like to thank Cheffins for partnering with such a professional and customer-focused company.

Thank you to everyone involved!

I use the hub on a daily basis and find the process simple and self explanatory. The notes that the team add are most useful to track exactly what is going on with the applicants. If I need any help (or have made a mistake!!!) the team are always super friendly, polite, and extremely helpful. I constantly advise the applicants to call if they are struggling to submit documents etc, and always tell them how friendly and helpful the team are. Thank to all at the hub! :)

Being new to using the platform I'm definitely a novice. Sam (Client Relationship Manager) has been invaluable teaching me all I need to know and just being there for queries when I am just unsure. I have also been in communication with Ashlea too in IT who is super speedy at responding and very helpful. Thank you both :)

Everyone I spoke to on the Lettings Hub Customer Service Team was professional, polite and helpful. However, my special thanks go to Lizzy, who put an end to a very frustrating chain of events with the technology, and did the most helpful thing she could. She took my answers, inputted them straight into the system and submitted them for me. Such a relief and very much appreciated.
Thank you, Lizzy!

Ridiculous - so many checks just to rent a property. As well as this, my personal data has been shared with companies and I am now getting cold calls from removal van companies etc., I don’t know if the leak was from them or Ocean Lettings but it is unacceptable.

Glen was exceptional, helped with every single detail and went above and beyond countless times, really friendly guy and made the whole process so much more bearable. GIVE THE MAN A RAISE!!

I was having problems with my banking app to download information, I was fortunate to have help from Lizzy who was extremely patient with me, as I was not very good with technology and she had to guide me through the process stage by stage, this was the first time I had managed to get this information and even email it, I am so grateful for Lizzy making it a painless experience.

Issy has been super helpful in guiding us through a new process that has been recently introduced. She's always calm, patient and responsive. Huge asset to the team there!

Excellent service from Kim at The Lettings Hub.
Thank you.

Excellent service from Sam at The Lettings Hub. Sam is always extremely helpful, professional, and quick to assist with any queries or support needed with the platform. Nothing is ever too much trouble, and the communication and customer service have been outstanding throughout. It’s reassuring to know there is always someone at hand to help when needed. Highly recommended!

Kelly Towers! wow... thank you so much for all your support and help. You took the time to go through everything with me! Appreciate you so much x

The Lettings Hub have been helpful and professional from the beginning and were instrumental in helping me with a slow and difficult landlord. I appreciated the clear guidance and friendly staff on the phone, would reccomend.

Lizzie genuinely listened, spoke clearly, and was ahead of the curve on my data entries.

Thanks to Sarah (Saturday morning) for being extra considerate and kind in helping me to process my application.

Lizzy was so helpful with answering my queries and put my mind at ease about my references.

Noone is replying to my emails! Why you changed my direct debit without informing me about increasing the price?

They demand access to open banking in addition to extensive id and financial details. Takes many email, calls and they keep sending "not approved" emails even when still in process.
I've spent hours on phone and emails trying to sort this out over 3 weeks now.

I'm a senior NHS consultant with gross income over £100k and no major outgoings looking to rent a property for £800pcm. How can this be so difficult!

Stacey was very helpful and pleasant to talk to , very polite. Credit to your company.

Olivia I just want to say you are incredible. You are diligent with your work. I was frustrated but you remained calm and understanding. You listened carefully and made me feel heard. My issue was resolved quickly because of your efficiency. Every time I contact this company the service is excellent Olivia is simply outstanding - please recognize her.

Spoke to Lizzie today. I have been panicking about my expired documents taht I was unaware of, she was calm amd professional and talked me through it all, exhaling what to do, what we can do next etc. She really helped put my mind at ease and was great! Thanks Lizzie