The Lettings Hub Avis 

They delayed our move in date by weeks because they take such a long time to complete anything on their end. Most importantly, our tenancy was meant to start today, and we won't get the keys until next week now, just because they didn't do their bit on time. We called them several times today, and still nothing was done. We paid them several hundreds of pounds for their services about 2 weeks ago, and now we're facing homelessness because of their slowness. They're unorganised, and an extremely unreliable service. I'm beyond stressed and appalled. They're only quick when they want money from you for their service. Once they have that, they take their time, and cause long, unecessary delays. I beg any agency, landlord or tenant to not use this company for anything. Useless.

Horrible experience. Not secure website.
Edit - The website is fine but the link in the email always gives warning saying this link is not secure.

Absolutey fantastic member of staff whom I spoke with . She was excellent her customer service level was to a very high standard . She was very kind and polite and extremely patient. She managed to resolve my issue of not being able to proceed with my application as I couldn't access my account directly. She took the time too manually input my information so I could complete my application iam very greatful for her time and customer service that I received. Fantastic member of staff and real asset to the company . Many thanks lizzie.
Kindest regards soraya yafai

This referencing process has been chaotic, unclear, and extremely stressful. I was asked to provide six months of rent statements even after granting full open‑banking access, yet their system failed to pick up the payments and offers no working way to upload the documents they requested. The chat support is non‑functional, and there has been no clear communication or guidance on how to proceed.

I am now stuck in the middle of a tenancy application with no way to submit the information they themselves asked for. This is unacceptable and feels borderline fraudulent when a company demands documents but provides no functioning method to supply them.

I need someone from Lettings Hub to contact me immediately to resolve this. The current process is not fit for purpose and is causing serious, unnecessary stress at a critical time.

Lizzy was very friendly helpful

Absolute shambles

Trying to complete the process of referencing and ID checks has been a complete farse

Staff love a meeting and can't answer issues as they use 3rd party IT etc

Staff also not competent at answering queries

Start to today after 7 days still not complete and it is an automated service who claim to be experts

If you're a letting agent stay away, my letting agent has never experienced anything like these clowns

If you're a potential tenant buy some nerve meds

Very poor and still not resolved

Lizzie was extremely helpful and very patient in the process. Hope I get her next time I have a query.

Lizzy was super helpful, explained everything in lots of detail and had the perfect balance of being professional and friendly.

This company even doesn’t deserve 1 star, the service they provide is absolutely terrible horrendous service. They never intend to help people, they only know how to torture mentally. Despite giving all the documents, they never get satisfied and only tries to harass innocent people. avoid this awful company

Lizzy was really helpful and offered a friendly service

Orlando is so good at his job- great attention to detail and very solution oriented. Really lovely member of the LH team :)

EFFICIENT AND EXCELLENT KELLY TOWERS. gOOD CUSTOMER EXPERIENCES ARE HARD TO COME BY BUT THIS EXCELLENT SMART LADY MADE MY EXPERIENCE EFFORTLESS...AN ASSET TO HER COMPANY...
DR JAK KYPRI

Asking my job contract and NI, bank statements, and 3 months payslip? is directly related to tenancy?
Asking payslips in email but when you call they require something new.
Even after providing my payslip and my managers direct company contact details.
Asking me to connect their link to my banking app for what possible reason ?
According to website They are trading as insurance service provider so in which capacity you require this and how you secure it. which regularity authority you fall under or governed by?
BLOODY TOO MUCH PERSONAL INFORMATION WHICH IS NOT NEEDED AND NONE OF THEIR BUSINESS AS WELL JUST MADE UP NEED.

Hasnane Iqbal was so helpful with my guarantor application
I phoned 3 times and each time he was brilliant
Thank you

Very cheerfull and helpful, put mind at ease

Big Thank-you to the whole team for making my job a lot easier with your help! Always there when i need you to help.

Lizzy was extremely helpful, going the extra mile to answer all my questions.

Thank you

Approachable, always willing to help. Easy to follow instructions.

Jake was super helpful and clearly very knowledgeable about the systems. Managed to find a solution for me super quickly.

I have spoken to Lizzy from the Lettings Hub many times for different tenancies and she is always so helpful. She always answers the call ready to help and in such a friendly manner. All the help she gives is very thorough and genuinely really helps me out, especially when I have many tenancies to get through referencing. Also, as I have only been working for Savills for a few months and she is always more than happy to explain matters in more detail if I need, which has been a massive help. Finally, I have learned a lot about the referencing process from her and really do appreciate all the help she has given me.