The Lettings Hub Avis 

The Letting Hub´s unreasonably strict and invasive criteria for Guarantors are damaging the reputation of the estate agents and the interests of landlords, who stand to lose rental income. In a live situation I am involved in, a second potential Guarantor finds the TLH´s procedure so invasive and over the top that he is considering pulling out. The landlord now stands to lose a high-quality renter and months of income. A completely avoidable situation.

So I have a landlord rent protection insurance policy with The Lettings Hub. I am trying to make a claim and it is the most broken, disfunctional system I have ever witnessed. I called the claims line number (0344 840 6345) displayed on the policy documents. The first caller advised me to write to TLHCLAIMS at legalprotectiongroup to request a claim form. I did this but after two or three days, nothing was received. I called the claims line again and this time, I provided all the details of my claim; I was advised someone would call me back that afternoon. No call back was receieved. So after another two days, I recalled the claims line. This time I was put through a company called Outworx. A representative( name: Likhona) went through all my information again but this time asking for the claims reference ???? I told this rep I don't have a reference, I thought she was registering the claim and was going to provide me with the reference. How wrong I was!! Once again I was advised to call the claims line. Losing the will to live, I again called the claims line. This time I spoke with Megan. She again took all my information and advised me that Castara Law woud call me back within two to four hours. She kindly said if I didn't get the call, I should call her back and ask for her personally to deal. Wait for it!!! No call back was received. So once again I called the claims line ... guess what ??? Megan is on another call and can't deal with me. So now I have to go through everything again, this time with Aaron who informs me he works for Devon Based Solutions Claims. He tells me my information will be sent to somebody to raise the claim. How can I trust anything these people tell. I took my policy out with The Lettings Hub but during this episode I have dealt with Legal Protection Group, Outworx, Castara Law and now Devon Based Solutions. It's approaching a week since my first call and still no claim has been registered. I'm not sure how this will develop but I'm beginning to think I have been scammed. I paid up front for my policy, big mistake. It expires in October 25 and I will not renew with The Lettings Hub. Avoid at all cost.

Jake is so helpful with the process start to finish!

Liam was so helpful and has put my mind to rest.

Liam needs a pay rise!

Glen Bryant a true gentleman helped me so much with understanding and respect

Completely incompetent. Ask for more and more information, much of it non-sensical.

They missold an energy supplier (Bunch) deal to me and months on I am still dealing with them as they are not cancelling my contract. I am in the process of starting the process to go through the claims court to get my money back!

After long delays with my RLP insurance claim and repeated frustration with the property management company—whose handling of the matter has been deeply unsatisfactory—I contacted Lettings Hub and spoke with Glenn Bryant. He provided clear information, acted promptly, and even reached out to the management company on my behalf. The difference in customer service was remarkable. I truly appreciate his understanding, professionalism and support.

Stacey is top, very patient and understanding.

I would give zero stars if I could.
Failed to collect the premium despite having funds in the account and automatically added an admin charge. I disputed this and someone came back to confirm it would be sorted. They then attempted again with the admin charge they said would not be applied. I don't know any company that move so quickly to add charges. They are now threatening further action as this has all taken place outside of the 'cooling off period'. Had I known inside the cooling period that they were incompetent I would have told them to stick their policy. Do NOT buy insurance through these clowns.

We have recently started using Rent and Legal Insurance through The Lettings Hub and the process has been super easy. The team at The Lettings Hub, particularly Daisy, Sam and Lee have been super helpful and patient with all the queries we had.

I would highly recommend the product to anyone who is looking for a Rent and Legal Protection Insurance.

I recently relocated to Toronto and used this service to set up my renter’s insurance. It was quick, affordable, and the team guided me through everything. The discounts and moving tips they offered made the entire process stress-free. Highly recommend for any new tenants!

I have just started my new lettings company and read about the service the Lettings Hub provide and thought this was perfect for me. I was assigned to Sam Parker who is the Client Onboarding Executive to talk me though the process. I still currently work full time on my current job while I am getting up and running and Sam has worked around me and been so accommodating. She is amazing at her job, She is professional, understanding, approachable and so upbeat even when she has already explained something to me several times! Such an asset to the company.

Submitted all info on 16th July for a tenancy start date of the 1st August - lettings hub did not start to action until 30th July causing a delay to the tenancy start date.. HR in work had to respond three times before they took 5 days to check their response.. They have open banking, 3 months of payslips, have spoken to my current letting agent and landlord and are now asking for a further 6 months worth or bank statement ‘to see if I’ve paid rent’ and, if you try to call these people there is at least a 45 minute wait to speak to anyone.. Delay after delay and terrible comms..

In response to the lettings hub response - forms were submitted on the 16th, when I chased on the 28th, I finally managed to get through following a 45 minute wait and was told that a problem with your systems prevented the form going through on the 16th - why does your reply not reference your computer problems and try to make out that I did not submit the form..? Or are you saying that your rep was lying to me..?
Also, you told me over the phone that you were chasing HR in my work as you lost the password for the form they sent you and now you’re saying that they did not need to respond to you 3 times..?? Are you liars are just completely incompetent..??

I contacted the Lettings Hub team and had the pleasure of speaking to Sam Parker for help. She was so reassuring and prompt with her response and her guidance was incredibly helpful. She answered all my many questions so clearly and was so wonderful with her explanations. She definitely went the extra mile to help me with my problem and it really made my day! Thank you so much, I greatly appreciate it!

Well...website has a number for landlords, when you go through its their insurance dept and they cant put you through to the landlords dept. When you login to your account there are no options to submit any further requests for TA screening, just says KYC'ing me for 3 weeks now! ongoing. Submitted screening requests nearly 3 weeks ago, have heard nothing back at all!

Absolute terrible customer service terrible process you have to go through and so inept

Liam is an absolute STAR! dealing with a complex situation he was attentive and responsive to our need. Massive thank you!

Millie is incredibly helpful and clearly knows the system inside out. Every time I have phoned and pressed option 2 she handles things efficiently and with a great attitude. It’s such a relief dealing with someone so knowledgable and easy to communicate. A real asset to your team!

Had a query that was difficult to sort out, spoke to several operators all who were very helpful but couldn’t seem to pin down the issue, spoke to a member of staff today called Stacey, who went the extra mile and did some digging and figured it out straight away and progressed my application, couldn’t be more thankful! Excellent bit of customer care!