LexisNexis Avis 

Terrible you cannot get anyone of the phone and no one will ever reply to you

Our firm subscribed to LexisNexis AI+ in June 2024 after being assured it would serve as a primary, transformative legal AI tool. Instead, it has proven operationally insufficient, unreliable, and dangerously inaccurate.

Lexis AI repeatedly produced non-existent case law (hallucinations), forcing attorneys to manually verify every citation. Its legal analysis is shallow, discovery and drafting tools are far inferior to smaller platforms, and it cannot meet the needs of a multi-practice law firm. Despite its premium price, the AI functionality is limited, locked inside the Lexis ecosystem, and lacks meaningful automation, drafting, or workflow support.

Most troubling was our recent meeting with LexisNexis management. Despite acknowledging our concerns, we were told there is no option to cancel, downgrade, or reduce costs and that we must continue paying approximately $500 per month until 2028, totaling over $20,000, even though the product does not perform as represented.

This experience reflects excellent marketing but deeply flawed execution, and a business model that prioritizes long-term contractual lock-in over accuracy, transparency, and customer trust. We relied on LexisNexis’ reputation and were profoundly disappointed.

I would strongly caution any law firm, especially new or growing practices, to test carefully and read contracts closely before committing. AI in legal practice must be accurate and trustworthy. This product is not.

We contacted them in good faith and clearly explained that this is a product our firm can no longer benefit from. We informed them that continuing to pay tens of thousands of dollars over multiple years for a tool that provides no meaningful value to our practice is not reasonable or sustainable.

Despite this, LexisNexis rejected our request outright. We were told that we are bound to the contract and will be forced to remain a member and continue paying a very high monthly fee for years, regardless of whether the product is usable or beneficial to our firm.

This approach is unacceptable. Being required to pay tens of thousands of dollars for a product that adds no value, simply because of a long-term contract, places a serious financial burden on a law firm and can genuinely threaten a business’s stability. A deal structured this way, without flexibility, accountability, or acknowledgment of non-performance, is not fair and should concern any professional considering this service.

LexisNexis "alternative scoring" is targeted at women to charge higher interest rates. Your degree falls off bc you marry--you are uneducated. You own a business, that address is "too many." County sees an issue with your property and correct your value accordingly, another punishment, "property assessed too low." This service is the biggest scam running. "Complicated algorythum" is another word for innuendo and lies.

My Father and I have the same name and when he got into an accident it came back on my driving record. My insurance company told me to file a report with lexisnexis. There investigation report said it was accurate. I don’t believe they even investigated into it because if they did they would have got the police report saying it was Sr and not Jr.

I really liked the case lookup options, but once you need to chat with them it's impossible, even when they CLAIM they have 24-hour chat services!

Bad UIUX. In addition, their information is inaccurate.

Inaccurate information, defamation and not accountability. Lexis Nexis is harassing me through my car insurance, consumer loans and student loans. I hope some legal court hold them accountable. I never subscribed to them. They have file with all my information that I never consented to provide, I do not care about third party subscription. Her marketing and content creation it's unethical.

Sent us invoices dating back to 2024 - before they acquired IDVerse. Noone will answer our emails seeking an explanation. Noone responds to messages on their contact page. Let's hope that their ID verification is better than their accounts and customer service team.

LexisNexis completely misrepresented the terms of my contract. I was told I could cancel after switching firms, but that turned out to be false. Once you’re locked in, they don’t care about customer service—only about getting new business. Dean was especially rude and unprofessional in my dealings with him. This company will say whatever it takes to get you to sign, then leave you stuck. Proceed with caution.

Do not use the following address for LexisNexis- it is a closed location. I know because I tried to send mail there.
245 Peachtree Center Ave NE
Atlanta, GA 30303-1222
Again post office mail returned as undeliverable and when I searched this address specifically it reported this office to be closed.

As others have mentioned, my insurance went up based on information from LexisNexis. I too have a nearly perfect credit score and pay off my credit cards in full each month. I attempted to get my Consumer Disclosure Report, which I had to request online. It took them six sheets of paper to provide me with a link, not the report, but a link supposedly to the report along with a PIN. It took several tries, but the PIN finally worked. Why didn't it work the first half dozen times I tried? That's anyone's guess. I then had links to two pdfs. But both links gave me an error message! Are you kidding me??? I tried emailing and got this response: "Your comments and questions are very important to us. Unfortunately, we are unable to authenticate your identity and therefore cannot process your request." It then proceeded to give me reasons why the authentication process may have been unsuccessful, all of which had to do with submission of documents that were at no time requested. I'll try calling but I don't hold out much hope based on other reviews.

I received a letter from Allstate denying me insurance because of my consumer report with Lexis Nexus that I did not apply for. I asked the representative for physical address to send a certified letter. The representative said we only have a post office box. I informed her you cannot send a certified letter to a post office box. I then asked you you’re telling me you don’t have a physical location where you have office equipment your servers that houses all the information that you gather on consumers.She said no. at this point I was done with the conversation because I can’t deal with stupid people!

I requested my information that caused my insurance to go up. They sent me a URL and PIN. The URL worked but not the PIN or the live agent phone number they provided. I can not contact the company or get the data. I am left with increased insurance and no ability to contact the company that has caused this problem.

I have a feeling we'll be seeing bad things about this company in the future! My insurance went up because of these guys and supposedly its my credit or accounts or something against my name....the only thing is, I literally have an almost perfect score! House is paid off, no loans, no debt. I pay off my credit card every month. I haven't opened up new accounts in years and I use several accounts for business and credit points. NOTHING is out there against me. But supposedly my State Farm insurance is going up because of this company! So then you try to call and NO ONE breathing answers. I requested a copy of my report today. We'll see how long it takes, and judging on how difficult it was to get the report initiated, it'll be a joke. Like I said, I think this company is going to end up fake or overinflated. I wouldn't doubt most of the work behind the scenes at this place is algorithms and unmanned computers.

Be very careful before trusting LexisNexis with your business. For nearly 10 months, I dealt with account suspensions, incorrect billing, and endless back-and-forth emails just trying to fix their mistake. Every time I thought it was resolved, I’d get locked out again—costing me time, deals, and revenue.

Instead of owning up to their failure and making it right, they threw some credits my way but still demanded I pay for months when I couldn’t even use the service. If you’re considering using them, I’d strongly suggest looking elsewhere unless you want to risk similar headaches.

Received a piece of mail falsely claiming i have 4 negative credit marks. OK?... when I have all 3 bureaus have been frozen for 3 years..

Wrost IVR service... not able to reach customer service.

I asked for a claim history on a house online, since no one picks up the phone. The cut and paste response, that I've received three times does nothing to actually address or answer the question asked. Simply ridiculously terrible customer experience.

LexisNexis reported my accident twice, only a year apart, making it look like I had two accidents in the past two years. Now, my insurance company has almost doubled my rates! I also applied for a loan recently and was denied credit because, even though I have a good credit rating from the three credit bureaus, Lexis Nexis had me in the mid 500's. Totally bogus redundant service that is not needed!

I closed my Law office in June 2024, but remained licensed as a lawyer so I might pick up some per diem work. I contacted customer service in July and asked to cancel. I was told that to cancel I had to have a service rep. I was advised they would have one contact me . Instead they continued to send bills and overdue notices to which I continued to reply to tell them I was cancelling and they had not contacted me, and of course that I wanted the invoies after the date of my call voided. Finally I was contacted by Email In October . Despite all my previous requests they again wanted confirmation I was asking to cancel. It was given. They confirmed that they would cancel and waive payments but REQUESTED CONFIRMATION FROM THE LAW SOCIETY I WAS RETIRED! I am appalled at the temerity of the organization To require any explanation as to why I cancelled the service, but more offended that I need proof, which I view as akin to requiring their permission.