Patrick, Ashley & Danny cracked on from the moment they arrived & didn’t stop working until the job was complete. They worked as a team doing a big job & providing both professional work & attitudes.... Voir plus
L'entreprise a répondu
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Not a client, but encountered one of their van drivers on the road and he was an absolute disgrace - nearly rammed our car, refused to let us pull in on a dual carriageway merging to a single due to r... Voir plus
L'entreprise a répondu
The man put shoe covers on with out asking as I’ve had previous problems with mud left all over and dirty rain water. He was very respectful towards my home which I appreciated massively.
L'entreprise a répondu
Our service engineer called to say he would arrive in half an hour and was prompt and efficient. He removed the gas fire and thankfully the live pigeon also which had fallen down the chimney. He... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Maintaining warm, safe, energy efficient homes. This is what we thrive for. 👌 This page is monitored by the customer service team Mon - Fri, 8am - 4pm. For out of hours contact 0330 995 8007
Coordonnées de contact
Charley Wood Road, L33 7SG, Liverpool, Royaume-Uni
- 03309958007
- hello@liberty-group.co.uk
- www.liberty-group.co.uk
4,4
Excellent
9 k avis
Aucun historique récent de demande d’avis
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A répondu à 100 % de ses avis négatifs
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Nice gentleman Michael arrived at the…
Nice gentleman Michael arrived at the time specified,friendly ,helpful and efficient ,asked if we'd had any problems re boiler and put our minds at rest ,all in all excellent service .
14 août 2026
Avis spontané
Réponse de Liberty
Hi Nick,
Wonderful news.
Glad you was happy with Michael.
Thanks
Paul
Came within the first hour of the time…
Came within the first hour of the time slot, very police and respectful. Did the job quick. Thank you
15 août 2026
Avis spontané
Réponse de Liberty
Hi Qneesha,
Great to hear.
Thanks
Paul
Engineer was very polite and thorough…
Engineer was very polite and thorough at his work.
14 août 2026
Avis spontané
Réponse de Liberty
Good afternoon, Abigale
Thank you for your feedback. We're pleased to hear the engineer was courteous and carried out the work thoroughly. Knowing our customers feel confident in the quality of the service they receive is always rewarding. We appreciate you taking the time to leave a review.
Speak soo,
Adrian.
Poor planning
Every year I tell them don’t give me one days notice before an inspection and every year they ignore it, the engineers are quick and good thou,
14 août 2026
Avis spontané
Réponse de Liberty
Good afternoon, Jemel,
We’re sorry to hear about your experience and understand your frustration. We appreciate that receiving short-notice appointments year after year, despite previously raising your concerns, is disappointing and not the level of service you should expect. While we’re pleased to hear that our engineers have consistently been professional and efficient when attending, we apologise that our appointment scheduling has caused you inconvenience. Thank you for taking the time to share your feedback, which will be reviewed by the relevant team as we work to improve our communication with customers.
Speak soon,
Adrian
Phoned to say on his way
Phoned to say on his way
Polite and cheerful
Efficient worker
Tidy.
14 août 2026
Avis spontané
Réponse de Liberty
Good afternoon, Elizabeth,
Thank you for your feedback. We're pleased to hear the engineer kept you updated with a call before arriving and that they were polite, cheerful, and efficient throughout the visit. It's also great to know everything was left clean and tidy afterwards. We appreciate you taking the time to share your experience.
Speak soon,
Adrian
Very friendly and did a thorough job…
Very friendly and did a thorough job while he was here. Checked fire alarms and loft.
13 août 2026
Avis spontané
Réponse de Liberty
Hi,
thank you for your feedback, I'm happy everything was thoroughly checked.
kind regards
Wendy
This engineer arrived on time and was…
This engineer arrived on time and was very pleasant with a friendly attitude.He explained what he was here for and went out of his way to make us feel that he was confident in his abilities..
13 août 2026
Avis spontané
Réponse de Liberty
Hi Idwal,
thank you for your feedback, its great to hear our engineer did a good job and was on time for you
kind regards
Wendy
He was very respectful and lovely…
He was very respectful and lovely person done a great job even tho it was hot testing the heaters x
12 août 2026
Avis spontané
Réponse de Liberty
Hi Kathleen,
Wonderful news.
Thanks
Paul
Professional service
Let down again after 1st appointment was cancelled ( same as the previous 2 years). Had text message yesterday stating new appointment today not really enough notice but managed to be here for it. The engineer was very friendly and professional he carried out the service and made no mess whatsoever.
12 août 2026
Avis spontané
Réponse de Liberty
Hi Gareth,
Sorry to hear the issues regarding 1st appointment.
Glad to hear the job is completed now.
Thanks
Paul
On time,polit and hes done good job…
On time,polit and hes done good job Thank you
12 août 2026
Avis spontané
Réponse de Liberty
Hi Shahrbanoo,
Great news!
Thanks
Paul
The man that came to do the gas safety…
The man that came to do the gas safety check was friendly and a very nice man he even fix a problem with the boiler
11 août 2026
Avis spontané
Réponse de Liberty
Hello,
Great to see the boiler problem was fixed.
Thanks
Paul
Good service
I gave 5 stars because the engineer was very polite and good at fixing the problem
11 août 2026
Avis spontané
Réponse de Liberty
Hi Simone,
Great to hear the issue was resolved.
Thanks
Paul
The service was excellent no fuss
10 août 2026
Avis spontané
Réponse de Liberty
Hello Roy,
Fantastic news
Thanks
Paul
The engineer was polite and very…
The engineer was polite and very efficient, he didn't make a mess.
10 août 2026
Avis spontané
Réponse de Liberty
Hi Sharon,
Great to hear the visit went well.
Thanks
Paul
Did a Brilliant job very professional …
Did a Brilliant job very professional explained everything really well kept us informed how things were going. Very polite respected property
5 août 2026
Avis spontané
Réponse de Liberty
Hi Naomi,
thank you for your feedback, I'm happy to hear our colleague gave a great impression and represented the company well.
kind regards
Wendy
Had 3 gentleman 1 was training
Had 3 gentleman 1 was training, lovely, polite and helpful very good😊
3 août 2026
Avis spontané
Réponse de Liberty
Good morning, Sue,
Thank you for your kind feedback. We're delighted to hear the team, including the trainee engineer, were polite, friendly, and helpful throughout the visit. It's great to know they made such a positive impression and provided a very good service. We really appreciate you taking the time to leave a review.
Speak soon,
Adrian
On time
On time, quick service, and polite engineer. No issues with liberty when they attend.
7 août 2026
Avis spontané
Réponse de Liberty
Hi Michael
thank you for your feedback, I'm happy to hear our colleague gave a great impression and represented the company well.
kind regards
Wendy
Very polite gas engineer
Very polite gas engineer
Did a very thorough check
7 août 2026
Avis spontané
Réponse de Liberty
Hi Christine,
thank you for your feedback, I'm happy to hear our engineer was polite.
kind regards
Wendy
Great service provided and a pleasant…
Great service provided and a pleasant engineer did the boiler service efficiently.
7 août 2026
Avis spontané
Réponse de Liberty
Hi,
thank you for your feedback, I'm happy to hear our colleague gave a great impression and represented the company well.
kind regards
Wendy
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