LifeSight GB - master trust pension scheme Avis 

Giulia answered my query very promptly and was very helpful.

If you have your money in Life Sight. Good luck trying to get it back out. I started this process 6 months ago and its still not been transferred over. They delay the whole process down as much as they can constantly, making all document dates months old, and then claim they have a policy of which signed docs must be dated within a month of the transfer, so you have to do the whole process again and again. In my case, documents were sent in July and they didnt do anything until September of which the 'dates' were expired. The communication has been poor from day 1. The poor admin team take all the heat and no senior management takes any responsibility whatsoever. If I had to score them out of 100, zero would be too generous. Avoid or take money out (if you can) at all costs.

Been trying to move a fund since January 2026. Now September 29th and still not managed. Been compensated £500 for all the delays but still no quick movement. Seems there systems are not fit for purpose.
How a company managing pensions can be so poor yet be allowed to continue operating is beyond me. Pension wise needs to be open and investigate all these bad reviews.

So hard to deal with. It’s like they deliberately make it impossible to move money, sort out moving to a new pension.

I have nothing to say that is remotely positive.

Lousy company

Good to have quick access during the business day as I tried to contact the team out of hours last night trying to sort out my pension. Unfortunately this has been escalated to the IT team. I await the next contact.

Very swift service, and completely reassuring chat from Jack. Thank you

I had a good experience using their webchat service, Amelia was able to answer my complex query fast and to the point.

quick response from adviser, reviewed problem and advised on next steps - helpful and clear

If I could give 0 stars, I would! In fact, LufeSight would be minus stars. Ive spent well over two months trying to transfer my pension away from this awful company, and they are essentially holding my money hostage and refusing to transfer it. I have been continually sent form after form, and its clear they don't read them, because they ask for this information again. Honestly, if you use this company you may as well kiss your money goodbye because you will never see it again! Absolute joke!

Advisor was courteous and professional! Answered all questions in one go and this has helped me to progress with my withdrawals
Many thanks Blake!

Very quick and simple process, on line chat answered all my questions. Very knowledgeable on each subject I wanted to discuss. Never had any issues navigating the Lifesight website / app. Would recommend

Continual issues with logging in/out.
Even after speaking to an advisor getting a PWR code, resetting my password! Great I logged in no problem, then tried to log back in later back to square one!
I pay monthly fees for this level of service. If it wasn’t linked to a workplace pension I’d transfer it out to 212, no fees and no hassle.

Quick and efficient.
Pity their not all like that.

Excellent, professional service from LifeSight. The whole process was handled efficiently and clearly, and I found the support I received extremely helpful throughout. Communication was prompt, knowledgeable and reassuring, and my queries were dealt with in a very professional manner. A very positive experience overall.

I had some wonderful support and help from Christina Palmer. She showed such kindness patience and empathy while dealing with my Lifesight query.
She is:
Professional
Kind
Shows empathy
Great People skills
Conscientious
Cares about people
She is a credit to her team and an absolute credit to Lifesight!

Jack was extremely quick and helpful in resolving query regarding my pension scheme

4 times it timed my connection out as I was in the middle of a chat session with an advisor - even when we were actively replying to each other. Each time I got back in I had to through the same handshake and explanation of my issue. And each time the initial response back was to reject my request as "waiting for confirmation" that each previous advisor had found when I referred them back.
Eventually I managed to stay connected long enough for Vanita (many thanks to her for her help and professionalism) to confirm I am now officially a leaver, you do have my personal details change request, and it will be actioned "in due process". Not the ""We'll do it right now" I was hoping for, another 5-10 working day delay on top of the months I've previously spent waiting for responses from WTW about other issues. I just hope it is all sorted before my account is mothballed and my money goes missing.

A week later after my previous review and complaint and still nothing has been resolved. Emails promising changes, but still waiting for the promised phone call within "24 to 48hs" over a week later. Extremely dissapointed that after several months of trying to solve the issue I need to fill a complaint and come to trustpilot to get their attention. Very very poor customer support

Hayley is a fantastic asset for LifeSight.

Where the rubber meets the road, Hayley is firing on all customer service cylinders.

Her lovely Welsh accent, and consistent can do attitude, truly is brilliant to experience, and so, LifeSight should hold onto Hayleigh, and make sure she's part of the brickwork for years to come.

Thanks, Hayleigh; enjoy Hallstatt!

I have had a very disappointing experience with this pension provider.

The welcome pack was sent so late that I had no realistic opportunity to opt out within the required timeframe. As a result, money has been locked into a pension that I am unlikely to ever benefit from, and despite my attempts, I have been unable to obtain a refund.

To make matters worse, the customer service has been extremely poor. After initially responding and asking me for additional information, I provided everything requested, only to be completely ignored. My follow-up emails have gone unanswered, leaving the issue unresolved.

Overall, the communication has been slow, the support has been unhelpful, and the entire process has been frustrating. Based on my experience, I cannot recommend this provider.