Lighting Company (Under new Ownership June 2026) Avis 

249
•
TrustScore 2 sur 5

2,1

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I purchased a Highclere 3 pendant light fitting from the lighting company Leeds in September but when it came was too bright gold I returned it and received another one in brushed gold . It is perfect... Voir plus

Noté 1 sur 5 étoiles

Yeah, pretty sure these guys are going into administration. No dispatch of lighting for a month, sent a request for a refund citing lateness, received a same day response that a refund had been proc... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Auful company. Item received in flimsy box, badly packaged. When tried to return the returns policy was ridiculous. Eventually return agreed in the same packaging after going through hoops, arrived... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Useless. Paid nearly a fortnight ago on July 29 and still haven’t had a dispatch note. Called and emailed multiple times for an update, was given a dispatch date for this week which has again been... Voir plus

À propos de l'entreprise

  1. Magasin de rénovation

Écrit par l'entreprise

About LightingCompany.co.uk LightingCompany.co.uk has been under new ownership since 18 June 2026, following the purchase of the website and trading assets by Blackstone Lighting Limited, part of the Mondial Group of Companies. The Mondial Group has been serving customers since 1985, with decades of experience supplying quality lighting products and delivering excellent customer service. Our goal is to restore LightingCompany.co.uk to the high standards of service and value that customers previously enjoyed. We understand that many customers were affected by the liquidation of the previous owner, HICKIN ELECTRICAL WHOLESALE LIMITED, on 20 April 2026. While we are a completely separate company and are unable to assist with orders placed before our acquisition, we sincerely sympathise with those impacted. Our focus is on rebuilding trust through honest advice, competitive prices, quality products, and outstanding customer service. If you were affected by the previous company's liquidation, please contact our team—we would be pleased to offer a 10% goodwill discount on a future order. Thank you for giving us the opportunity to earn your trust.


Coordonnées de contact

2,1

Bas

TrustScore 2 sur 5

249 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

2,1

Tous les avis

(249)

39 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Ordered a table lamp price was cheaper…

Ordered a table lamp price was cheaper than anyone else told me it was in stock delivery excellent received it today thrilled with my purchase. The lamp was well packed care had been taken to make sure there would be no damage. I would encourage anyone looking to purchase lights give this firm first choice from order to delivery nothing short of phenomenal Thank you.

8 avril 2024
Avis spontané
Logo de Lighting Company (Under new Ownership June 2026)

Réponse de Lighting Company (Under new Ownership June 2026)

Wow! What a thrill to be rated as phenomenal. Thank you for choosing us and supplying such as lovely review.

Noté 5 sur 5 étoiles

Recommend

Recommend. Great range of lights including several Laura Ashley fixtures sold out elsewhere. Bought two ceiling lights- both orders received very quickly. Jackie very helpful with query regarding the order.
Good price! Very pleased & will use The Lighting Company again.

22 février 2024
Avis spontané
Logo de Lighting Company (Under new Ownership June 2026)

Réponse de Lighting Company (Under new Ownership June 2026)

Thank you very much

Noté 5 sur 5 étoiles

Two Table Lamps

We are absolutely delighted with the two table lamps purchased recently. Having used the Lightening Company before, we knew of the high quality of the product sold.
Delivery was really quick and they arrived exquisitely packaged. We can’t recommend them enough!!

19 février 2024
Avis spontané
Logo de Lighting Company (Under new Ownership June 2026)

Réponse de Lighting Company (Under new Ownership June 2026)

Thank you John

Noté 5 sur 5 étoiles

Placed order at shop in Taunton for…

Placed order at shop in Taunton for delivery on spacific date. Order arrived safely well packed on time. Excellent service. Will definitely use them again. Tony

8 février 2024
Avis spontané
Logo de Lighting Company (Under new Ownership June 2026)

Réponse de Lighting Company (Under new Ownership June 2026)

Thank you so much for leaving us a review Tony.

It's so nice you've take the time to share your experience with others. The team will be thrilled to hear your comments too!

You are lovely doing this for us.

Noté 1 sur 5 étoiles

Bought an expensive light fixture…

Bought an expensive light fixture installed by professional electrician Doesn’t work at all now more cost to take it out and replace:( Are these actually checked no QA label

15 mars 2024
Avis spontané
Logo de Lighting Company (Under new Ownership June 2026)

Réponse de Lighting Company (Under new Ownership June 2026)

Hello I am sorry to hear that you have had a problem
I have looked on our system and I cannot locate your order
It may be that you bought from another lighting supplier
Please contact us on sales@lightingcompany.co.uk and we can look into this for you

No reply from this person and trustpilot will not take down the review
Please if anyone reads this ignore this review

Noté 5 sur 5 étoiles

Great shop

Great shop, lovely layout.
Great choice of products.
Helpful staff.
Thanks Jackie our glass dome fitting is fantastic now fitted

3 février 2024
Avis spontané
Noté 5 sur 5 étoiles

A truly professional but friendly company

We were after a bespoke light fitting, which looks perfect. From start to finish TLC were nothing but helpful, informative and professional. I would certainly recommend this company - just excellent. Thank you.

17 janvier 2024
Avis spontané
Logo de Lighting Company (Under new Ownership June 2026)

Réponse de Lighting Company (Under new Ownership June 2026)

We are thrilled with the lovely 5 star review. It was so kind of you to share your experience of shopping with us. We love being helpful, we thinks it sets us apart. So pleased you liked the service you got from us and the lovely light. It makes us happy. Thank you!

Noté 5 sur 5 étoiles

Wonderful service

Wonderful service
Good experience in every respect. I had an issue with the goods received and it was dealt with quickly and efficiently. Will use The Lighting Company for all future 'lighting' needs. Thanks to Lauren and the team.

21 décembre 2023
Avis spontané
Noté 3 sur 5 étoiles

Average, could do better

Average. Product ordered on a Sunday. One confirmation email received. No tracking info. No contact from courier. Contacted customer service, sent an email, no reply. Finally product which was good, arrived out of the blue Friday evening.

Could do better would be my review.

17 novembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Antler collection

Everything I asked they answered the concerns I had they sorted the customer service is brilliant and the lights are amazing

7 novembre 2023
Avis spontané
Noté 1 sur 5 étoiles

Returns policy

Poor customer service team who don’t want to help.
Be wary of their return policy of only 14 days !! I’m within 28 days however they won’t allow me to return as I didn’t let them know within 14 days. Be wary. Wouldn’t shop here again. Advisor Lynne was no help. Didn’t even try to help and even as gesture of goodwill try to help me return as I wasn’t aware of the 14 days return policy

30 octobre 2023
Avis spontané
Logo de Lighting Company (Under new Ownership June 2026)

Réponse de Lighting Company (Under new Ownership June 2026)

Hi Abdul, I'm sorry you don't feel you have experienced a good service from us. We have a very fair returns policy and make you aware of this before your purchase, at the time we send your order confirmation and when we send your notification of dispatch and numerous other times. I feel that we did fairly give every opportunity for you to fully understand that you had 14 days to inspect the goods and advise if you wished to return the items. In actual fact you didn't contact us until after 28 days. The advisor cannot offer goodwill when we have done as you asked and shipped the goods. It would be unfair to expect us to do something different for you even if you say you will leave us a bad review. I feel we just have to trust that others who see the review understand that businesses do need to be fair and transparent even in the face of a negative review. Most times people know there has to be a limit and we do have to abide by the distance selling laws. Which is what we have done and will continue to do. We really did do everything we should have and I'm sorry that we cannot accept a return after the item has been out of our care for such a long period of time.

Noté 1 sur 5 étoiles

The Lighting Company returns policy is…

The Lighting Company returns policy is not great, be warned. You pay for returns. But the worst is not getting your money back for a very long time. I sent a return on 5/09 and heard nothing /no money. Chased on 19/09 & was told it would be in my account in 10-14 working days. No email was sent acknowledging the return, I chased. Still waiting now on 05/10 for my money and could be as long as next week - that’s 5 weeks in normal time!!! TLC are banking a lot of money before they return to you. Not satisfactory in this digital age of banking

5 septembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Easy transaction

Good choice of lighting. Easy transaction and very quick delivery. The light looks great.

30 août 2023
Avis spontané
Logo de Lighting Company (Under new Ownership June 2026)

Réponse de Lighting Company (Under new Ownership June 2026)

Hi Liz
We are really pleased that your light looks great maybe send us a pic if you get the chance we do love it when we see a light in situ
Thank you for the review
The Lighting Company Team

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