London Door Company Avis 

A really great experience with London Door Co. From initial contact with the sales designer, through to the installation with James, who is still here having been here since 10am (it’s now 7pm). Fitting our door into our existing frame, perfecting it and making it look absolutely beautiful. I cannot fault the company’s service or craftsmanship. A very happy customer.

My experience with LDC was excellent from start to finish. The design visit offered plenty of choices. The door fitters were excellent, did a very neat and accurate job leaving no damage to walls, just a tiny bit of touching up were the frame/window had been fitted, hardly worth mentioning. The front door looks superb with lovely stained glass and perfect paint finish. Would use again if I have the back door replaced.

London Door Company installed French doors in our balcony a few years ago, but cold air noticeably passes through a small gap between the doors every winter. After installation, we complained for London Door Company to fix the issue. In short, they told us the draught is our problem to address. We cannot recommend this company. Great looking website and the doors look good too....but would you be happy with doors that allow cold air to enter your house during the winter? Their doors are very expensive, so we thought a premium service should be expected. The customer service was simply very poor.

We have just had a Victorian stained glass door and top panel fitted and I can’t describe how beautiful it looks. The craftsmanship is outstanding and all staff have been wonderful. So many compliments and improvements to the feel of the inside of the house, too. Thoroughly recommended!

The team that fitted the door did a fantastic job. It looks great. The guys arrived promptly and got straight on with the job. They were very pleasant and left it clean and tidy.

We cannot fault the experience we've had with the London Door Company. We are in the process of renovating our house and wanted to replace our uPVC front door with a wooden one which was in keeping with the period/style of the house.

Enzo was exceptionally helpful in explaining not only the different options/styles etc available to us but also the processes involved in making, supplying and fitting the door. The follow up contact we had from him was also faultless.

The team in the office (from the viewpoint of sorting out paperwork and payments etc) were also very helpful and prompt and the surveyor who came and measured everything was very professional.

The fitting (by Josh and Miles) went without issue and was done in a day. The door, frame and sill all look amazing and we're very happy with the final result.

I ordered a supply only complete door, frame and side panels. After taking my order a survey appointment was arranged. When the surveyor attended he was visibly and verbally disgruntled as the order was supply only. He did proceed to survey, although he made me acutely aware this was not part of a supply only service. It was solely The LDC who had arranged this appointment as part of my supply of goods / service contract. I have this confirmed in my written T/C's. The items were subsequently delivered in an un-finished state, ie. the paint finish was uneven with white still exposed, additionally further sanding was necessary, the overall finish was visibly rough. I can only assume my items were not quality checked prior to dispatch. (Maybe less attention is given to supply only goods? I foolishly, got drawn into the extensive colour options and the benefits of using accoya rather than an alternative hard wood.) Naturally the delivery was returned. I took the re-delivery of the repainted items approx. 1 week later. I then had to wait an extended time for a fitter. The carpenter attended and fitted the products, albeit with difficulty as the door was 20mm too large (despite a surveyor attending and grudgingly measuring). He was however, unable to fit the door weather board as it was warped. I have since contacted the LDC, supplied a photo and requested replacement. I asked if they can fit as a gesture of goodwill. LDC have said they will replace but not fit. I will now have to pay a fitter to complete this additional work; only because the item supplied was not fit for purpose.
Be careful if choosing supply only. You do not always get what you pay for. I paid approx. £6300 for the supply of exceptional hand crafted, British goods. The reality has been substandard products, with extremely poor service recovery.

My door is beautifully made by craftsman
My whole experience with London Door Co has been first class from start to finish.
The installer was a perfectionist and my door looks amazing.
Thank you London Door Co

LDC have been brilliant throughout, although when we initially had our door fitted there were a few issues with paint finishes and a couple of other problems which were a bit frustrating, but LDC immediately arranged for someone to come back address the issues, this had to be done a few times due to weather etc, but the guys were all very friendly, tidy and efficient. Finally it was all fixed and the door looks amazing we're so happy it, the quality is excellent and we're still loving the solid feel you get when you close it! It's had lots of great compliments too, thank you!

Gavin helped me design the exact door we wanted with a great colour scheme. He came back at different times of the day so we could look at samples in different lights.
When it came to fitting, it wasn't easy due to the shape of our house but the fitters got on with it without issue and worked until the job was done.
We paid a few extra hundred pounds more than another quote but am confident that we absolutely made the right choice. The door looks great - such an improvement!

Awful company namely because of the person that runs their credit control department who was rude and dismissive.
Talks over customers, doesn’t listen and left a really bad taste.
Shame, as the door fitters themselves were lovely guys. Maybe the said person needs to sit down with them and have some lessons in customer service.
I was asked to remove the persons name which I did, as I needed this review to be seen.

It was great dealing with everyone in the team, from Sales, to Accounts, to the final fitters. The product is so well made, we are so pleased with our new front door!

From the outset our dealings with the London Door company was first rate. On the day of installation things could not have gone any better. The fitter (Aaron) was excellent and we are delighted with the new door.

Beautiful new front and back doors!

LDC were great from start to finish with the design and installation. The new front door is exactly what we wanted and is a lovely colour. The level of detail and the finish are excellent.

The doors arrived when they said they would and the installation team were great.

The service I received from London Door Co was exceptional from sales through to fitting with great communication throughout the process and I am delighted with the new door.
I would highly recommend this company

We're delighted with our new front door. The service was excellent throughout the whole process; from our initial contact and ongoing discussions with Will, through to instalment and finishing touches with the painting, we found everyone to be extremely personable and efficient, whilst delivering work to the highest standard.

We have just had our door fitted. Great experience from start to finish! We're very grateful to Enzo, who was so patient and helpful in designing the right door for us (we went back and forth so many times!). Customer service and the guys who came to install the door were all very courteous. The installation was done with minimal fuss, and they cleaned up after themselves. I highly recommend :)

They were very efficient and did things on time

Excellent product, brilliant craftsmanship. We were kept informed at every step of the process by the excellent admin team. Aaron, our fitter, was professional, friendly, a perfectionist. He did a fantastic job. Our new door looks amazing. I can highly recommend the London Door Company.

The end to end approach was truly one of the most professional and engaging we have experienced for a very long time. From the quality of the website, the excellent sales advice, the superb fitting team and the professionalism of the service throughout.

The quality of the product exceeded our expectations and really improved many aspects of our property!