lookah.com Avis 

best Vape company handsdown they standby there warranty process and they make it super easy!!!

Great customer service.Great help great devices.They always like helping you with products and always are true on there words best company around

I bought a dragon egg in May for vacation and it quit working and I got a hold of lookah and there sending me a new one so I wanna say thank you so much

I found lookah back in 2021 and haven't looked back since. I've tried many different devices but the seahorse pro is unmatched. Super easy to use the taste is great everytime and very easy to clean i even soak the tips in rubbing alcohol they usually last me thru an oz or more of whatever im dabbing at them moment. Bottom line best electric nector collector out there make sure you buy from them or a respected dispensary amazon has fakes sometimes. lookah has unmatched customer service and products.

I’ve owned three Lookah devices (including the Seahorse and Python), and all of them performed poorly. The Seahorse battery drains quickly even when turned off properly, and the Python did not function correctly at all. I went through two units that both failed to hit and wasted my product. Customer support response time was also very slow. Overall, the quality does not match the outrageous price tag , and I would not recommend these products.

I bought a swordfish and had a problem with it not long after purchase, but the company communicated with me and immediately sent a replacement. I had a very positive experience with this company and would recommend them and their products, which they stand behind.

I have the Bear battery and the seahorse dab pen, both have been excellent products that work exactly as they describe. My bear battery quit working suddenly within the 3 year warranty and they promptly replaced it without a ton of hassle. Nothing crazy here just a company getting the basics right delivering a solid product and great customer service.

When my octopus Lookah quit, they responded quickly, walked me through the process, and after I showed what was going on, they sent a replacement! Very helpful and communicative, answered all my questions and were very personable. Customer service was definitely 5 stars worthy.

One of the e rigs I got was a lemon which was a bummer but they shipped out a replacement quickly and customer service was great.

Contacted them about a problem I had with one of their products. They responded quickly, and resolved my issue satisfactorily.

Honestly the best customer service I’ve ever experienced. I emailed them my issue, they emailed me back within 20 minutes and that continued up until they resolved it in a timely fashion. Will definitely buy from them again.

I very much love lookah products i owe 3 by far and sad to say ive also broke three glass pieces haha but i emailed them letting them know and they kindly emailed back love there service and how kind and generous they were to me. With all the love i can give i gratefully appreciate them helping me with my sad funny situation stuff happens giving me new opportunities to try there other products. Given the glass to my giraffe breaking wasnt too bad because i got a chance to buy there seahorse and now i have 3 batteries to use because the glass piece fits the giraffe and seahorse collection by far my best site.

This is by far the best company Ive worked witrh and bought from in 20 years! Personal contact and level setting support.
There products are not the best in the industry, but still close. I would rather have a Lookah product then a 300 rig! They last long, are VERY sturdy and easy to use and clean.
IMO, no need to pay mroe whrn you can get one of there products and be happier for less.

I had an issue with a bing I had purchased and I contacted the support team and was able to come to a resolution and I couldn’t be more pleased and grateful for their support and the product itself! I purchased the lookah accordion bubbler and I couldn’t be happier with it.

I bought a Dragon Egg from Lookah, and it broke sadly, but I talked to customer support, and they very quickly solved my problem and sent out another one to me for free of charge. The whole process only took around 3-4 weeks and customer support was very knowledgeable and helped me with haste.

Products are fine, but shipping is horrendous. Never order directly from their site.

Not only is shipping expensive ($19.99 for Express, which was the only option) but they use DHL. My online order just sits in limbo for days, no update, no processing, no customer support assistance.

If you see their products at a dispensary, go for it. If you're thinking about buying online, do not do it!

Lookah is a solid legitimate company. I had to RMA and they went to the moon to please me. TL;DR. Basically where I bought it and what lookah knew didn't match as where I bought it was wrong. Lookah in my confusion was still willing to fix everything. This company aims to please. 6 stars and well worth it. 💪👍🤙

Total junk. Lasted two months and then just stopped working. Nothing but yellow light, no fix worked. I would expect a $30 product to last longer than the $10 batteries every dispensary has their logo on. What a joke.

I love this company and it's products. Everything I've bought has been high quality, and arrived in about 10 days. Will definitely order from them again!

I've been buying Lookah products for 4 years now, I have multiples of each of my favorites, until I found the octopus mini, this thing is a freaking beast! My original one had a tank issue, and I contacted them for a tank, which they sent me a replacement no problem... Thinking it would be a tank, turned out I got an entire replacement device, 200% Lookah is the best! I've gotten rid of all my other devices, thank you Lookah for making such badass things and taking care of your customers!