lookah.com Avis 

Extremely happy with the customer service I received. Top notch from start to finish. I am a very satisfied customer!

honestly probably the best and fastest help ive gotten from anyone through email

Bad service. Cheap product. If your making a huge purchase its not a big deal, but if you just want more coils for your vapes its 49.99. Free shipping is at 50 before taxes. So you either have to shell out 20 dallor on shipping or buy more stuff from them. Keep in mind the cheapest thing they have not on sale is 15 dollars so theyre srewing you either way. Its a huge f u to repeat business. They also shipped half my order from their warehouse here in the state and the rest from chiana without any word except an email with a different tracking number after your first one ship so it just seems like a shipping update not a completely different package from another country.

I bought my seahorse king this past August and loved it! Then a few days ago it decided it didn't want to work anymore and I contacted Lookah sent a video and a replacement is on the way! I have many of their products and love them now I have even more reason to continue my brand loyalty! Awesome 5 star customer service!

Couldn’t recommend this brand more. some of the absolute best glass out there!!

Purchased my Lookah Unicorn and had issues with it failing on me mechanically after just a few uses.

Lookah was initially hesitant and offered discount to replace, but made the decision to replace it completely given the circumstances surrounding the situation. I’ve had no issues with my new Unicorn and it’s working great!

Great and communicative service! Went above and beyond in assisting with an exchange :)

Best company

I had bought a seahorse pro plus from a dispensary near me and unfortunately it did not work. I reached out to Lookah and within 2 days a replacement pen was shipped out. The company is very quick to respond and very helpful. Would definitely recommend!

I have multiple Lookah products from the Seahorse to the Dragon egg and just purchased An Octopus for dabbing , it did end up having a defect after about a week of use but Lookah was on it as soon as i emailed them regarding my issue and had no problem sending me a replacement asap !!! Love the customer service and will continue my Lookah collection 🔥

Amazing helpful people and willing to make everything right a++

Very helpful and quick to send out any replacements and offer help to the customer. A+++

I had a defective seahorse 2.0 the vape shop online refused to help me. I messaged lookah and they replaced it right away and were very polite. The product lookah seahorse does not seem reliable to work. So I got rubber nectar collectors.

highly recommend buying from here, i got a burnt out octopus e rig that lasted a week about, and lookah, sent me out one the next day.

They are a great company and great customer service

I am more than satisfied with your customer support.
You responded promptly to my numerous questions and the outcome was extremely satisfying.
Your product is well engineered and worth the slight inconvenience. Thank you!

I ordered a $219 gravity bong. When it arrived it was the wrong color, had been returned by another customer because it wasn’t wrapped properly and there were no instructions. I wrote Lookah for instructions several times over 3-4 days and never heard from them. There’s absolutely no customer service. Nobody on the chat.
I won’t be shopping with them again!

Top notch customer support team!

The support team was straight to the point and was quick to help when I provided my situation. I was missing my terp pearls in my package and the day after I emailed I had my situation fixed. Definitely going to continue using and would recommend to anyone looking for quality stuff.

I had 9 error code on my dragon egg and I had contacted support. They were effective and answered all my questions. Within a few days, I got a tracking number For a new device, all I had to do was send them a picture of proof of purchase like a receipt and photos of the actual issue. Happy dabbing everyone 🙏🏼