Loqbox Avis 

I raised a formal complaint with LOQBOX on 16 August 2026 concerning four LOQBOX/DDC agreements, the money I had paid, adverse credit reporting and the way my circumstances had been handled.
Since then, I have provided extensive additional information to help LOQBOX locate the accounts, confirmed all four agreements, supplied previous addresses and email details, and followed up repeatedly asking for confirmation of the complaint reference, the account history, the basis of the adverse credit reporting and a substantive response.
Despite this, I have still not received a substantive response to the complaint.
What is particularly concerning is seeing LOQBOX actively responding to recent Trustpilot reviews and directing customers to the same support email address while my existing formal complaint remains unresolved.
I have kept a complete written record of the correspondence and will escalate the matter to the Financial Ombudsman Service if it is not resolved within the applicable complaint-handling timeframe.
I would simply like LOQBOX to properly investigate the complaint, explain the reporting on all four agreements, correct any inaccurate information and provide a substantive written response.

Concerningly, the automatic response to reviews here directs customers back to LOQBOX Support. That is exactly where I have already been dealing with this complaint, through multiple different representatives, and it is the same support route that has so far failed to provide a substantive resolution. I can also see other reviewers being directed back to the same channel, which raises obvious questions about how effective that escalation route actually is.

Dislike, not easy to manage, absolutely hate this one, I want to cancel my membership but there is so much bullshit steps to do so.

Very Helpfull

You are the best

Good services very efficient

It's helping me slowly build up my credit score

It’s nice for saving

Because my application was reviewed in just a little time and everytime whenever i send any email regarding anytime it's sorted out everytime

From the day I joined my finance situation changed I angle my money more carefully. It was the best decision of over the years.

Loqbox has really helped me improve my credit score and prioritize more on bills out of all the advice , strategies that i have tried!!!

I’ve been using loqbox for 3 years now, not only has it taught me to save every month it has increased my score further than if I was to save into a different account.

It is very good

It was a very beautiful experience and I will invite my friends to this experience and subscribe to this service

Fast access to credit score grow, loans and savings

Great way to save and build credit. Highly recommended 👍

Good job 👍 well done

Great help
Relieved the pressure

Great way of saving money whether through save, grow account methods. Easy means of cashing in at the end of stipulated period.

It's very useful

Extremely disappointing experience – £200 taken and no response
I used Loqbox in 2024 and initially signed up for £20 per month for 12 months. I cancelled after around two months. At the time, I was told that I would need to pay a £30 fee to access the £40 I had saved, so I decided it was not worthwhile.
Recently, I was shocked to discover that 10 separate payments of £20 (£200 in total) had been taken from my bank account by Loqbox.
I tried to redeem the money through my Loqbox account, but the system repeatedly displayed a server error, preventing me from accessing my money.
I contacted customer service and provided the proof they requested. Unfortunately, after I provided the requested evidence, they stopped responding to my emails.
This is extremely frustrating and concerning. I have £200 taken from my bank account, I cannot redeem it because of a technical error, and customer service has stopped communicating with me.
I would strongly recommend that anyone considering Loqbox carefully checks their account and bank statements and makes sure they fully understand what payments may continue after cancelling.
I hope Loqbox sees this review and finally contacts me to explain why these payments were taken and to return/release my £200.