LT Television Avis 

161
TrustScore 1.5 sur 5

1,4

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Lisez les avis des autres

Noté 1 sur 5 étoiles

I've had this service for some time and also referred others. I've had a lot of issues with the service and the Internet was mostly to but not always the issue. Went on vacation and came back to the... Voir plus

Noté 1 sur 5 étoiles

Terrible just terrible, Its down constantly for ages hrs at a time, they clearly need to upgrade their services or something I will never use them again, support is pure arrogant and rude, one word an... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Very dissatisfied with the customer service. I have messaged Mark regarding a remote control that doesn’t work properly. I have also purchased and gifted my parents with multiple TV devices and now... Voir plus

Noté 1 sur 5 étoiles

Absolutely disgusting service. Ok so I paid monthly for a couple of month and it was always hit and miss as it took forever to load up, like 10 minuets before being able to watch anything. However one... Voir plus

À propos de l'entreprise

  1. Entreprise de télécommunications

Informations provenant de diverses sources externes

We are part of a bigger group of companies which business operations throughout the world. A component of LT Group Plc, providing outstanding products and services to all our clients. What sets us apart from other international companies is the feel of local service and assistance. Whilst offering global standards in all our services, we take care of your needs like a neighbourhood business does. We are a Media & Telecommunications company offering premium Television service to customers throughout the world. Bringing international quality products and services to our clients along with the warmth and hospitality of the locale.


Coordonnées de contact

1,4

Mauvais

TrustScore 1.5 sur 5

161 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

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1,4

Tous les avis

(161)

1 avis reçu au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 4 sur 5 étoiles

Been using this service since February…

Been using this service since February and apart from the problems that every other service of this type had it’s been great. The online help is very good.

27 novembre 2019
Avis spontané
Logo de LT Television

Réponse de LT Television

Thank you for the feedback Christian. We appreciate your business!

Noté 1 sur 5 étoiles

Last year

Last year, (2018), I paid for a year's subscription. Apart from a few minor "teething problems" everything was fine. I renewed my subscription on 07/06/2019, but in early September my service stopped working. Every time I "switched on" I got "Page loading error". I tried rebooting my device, rebooting the portal, all to no avail. I emailed the company for a resolution, but have still recieved no response. So, a whole year's subscription and the service was only up and running for 3 months before it went off. What makes the non-existent customer service more annoying is that fact that I used to work for the company. Absolutely atrocious. Definitely wouldn't recommend the service, or the company for that matter !

3 novembre 2019
Avis spontané
Logo de LT Television

Réponse de LT Television

Hi Coe Steve,

We apologise for the inconvenience in loosing your service for a time as that was a known issue and we have issued constant updates via email regarding the service status and for the progress we have done in reinstating our services. Please know that we have fully reinstated since October and please check your online account to raise a ticket so we can further assist you.

Thank you!

Noté 1 sur 5 étoiles

Stopped working halfway through

Stopped working halfway through, support hasn't replied to the ticket

23 octobre 2019
Avis spontané
Logo de LT Television

Réponse de LT Television

Hi George,

We are sorry if you're having trouble in getting our services, please know that we have a fully working services with a much improve LTQ app. Please raise a ticket so we can further assist you.

Thank you.

Noté 1 sur 5 étoiles

LTQ app

Purchases thid service in July. I got one month when it was perfect then the updates started and its been downhill from there. After the recent issues with the shutdown, my provider told me it was back up and running.. i log in tells me i need to download an update.. wont update, i uninstall and reinstall, no joy, then i find that the LTQ app is no longer on google play store and that it only upodates when you download the apk from Boom media site. I download it, tells me it needs and update, i click update, it updates, i try to log in and im now getting cannot connect to server... This service and this app is a pure scam... avoid like the plague

9 octobre 2019
Avis spontané
Logo de LT Television

Réponse de LT Television

Hi Michael,

We are deeply saddened that you are experiencing such. We have various options on how our customers can reach us so we can assist their raised issues, like our online chat support, online ticketing. we are now even 24/7 in operation.

We work just as hard, to give value to the service we offer. Hence hope we can have your concerned rectified and the rating be updated once resolved.

Thank you!

Noté 3 sur 5 étoiles

Very professional looking interface

Very professional looking interface and live TV works very well. Vod on the other hand is awful to watch. Wide-screen films are stretched out to cut out the black lines top and bottom. And now all actors look long and thin. Like watching TV through a magnifying glass. It was perfect before the update

18 août 2019
Avis spontané
Noté 1 sur 5 étoiles

purchased from LTQ nothing but trouble…

purchased from LTQ nothing but trouble they have now changed there name to boom tv. I contacted them today to get help as i cant sign in so no tv and have 9 months left on my subs. There answer they can sell me a new package but cant help with mine. Dont touch them with a barge poll.

22 juillet 2019
Avis spontané
Noté 1 sur 5 étoiles

"couldn't connect to server error "

I have been trying to use my LT Television for days now without any Sucess.

I get " Couldn't connect to server" error.

I could not get to your website to raise and incident either.

very frustrating!

13 juillet 2019
Avis spontané
Noté 1 sur 5 étoiles

Very dissapointed

Was recommended this for sports and series....I don't use it for much else but I find it way over complicated, difficult to navigate and slow...Speech and picture are regularly out of sinc...For the past few days there's no "movie posters" so you can't scroll through what to watch....I wouldn't recommend this unless they sort out the issues I,m having...

11 juillet 2019
Avis spontané
Noté 5 sur 5 étoiles

Fantastic customer service

Fantastic customer service! Lei was amazing helping me get set up and replied instantly and was really friendly :) The channel quality is amazing and really happy I have joined with Boom Media! Thanks guys! A*****

27 juin 2019
Avis spontané
Noté 1 sur 5 étoiles

They negate their responsibility when…it doesn't suit

They negate their responsibility when you can't get in touch with their agents

4 juin 2019
Avis spontané
Logo de LT Television

Réponse de LT Television

Hey Vince,

Appreciate the time to leave us a review, However, are you sure you reviewed the correct company? As we don't have agents. We operate on our own. Apologize if you might have been a victim of individuals posing as LT Television.

In addition to this, if you are our LT Customers are provided with contact details including links to our customer service department and we haven’t received any tickets in order for us to help you with the struggles you had faced if it was our system you was using, in any-case, this would been the correct manner to allow us to help you solve any issues before leaving a review. Our team are also available 24/7 for support should you require.

We pride on our buffer free channels, thus we encourage you to use your own LT subscription purchased on our website or through our live chat, and if you are still having the same issue, you can visit us on our 24/7 live chat support. Give us a chance to resolve it. Also once fixed, please ensure to update your review.

Thank you!
The LT Team 🙂

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