Lucky Eleven Avis 

Shipping it very fast to the UK and the items online are easy to view and the designs are so cute! Not had my delivery yet but this is because Royal mail is now 100% reliable in my area but thats the courier not the company so no grudge to lucky eleven

The jewellery is lovely and the quality is excellent. I also appreciate that this is a small business and I'm happy to support independent brands. However, the delivery times are extremely slow, which many other customers have also mentioned. Communication could also be vastly improved, particularly when items are out of stock/ on back order.

My second order arrived within two weeks, but my first order, placed on 9 July 2026, wasn't dispatched until 3 August 2026. The dispatch times advertised on the website are very misleading and don't reflect the actual experience.

I wouldn't recommend ordering if you are buying a gift or need your purchase by a specific date, as the delivery times are unreliable despite what is stated on the website. With clearer communication and more realistic dispatch estimates, the overall customer experience would be much better.

Shipping was really quick. Both pairs of earrings are delicate and pretty. Received a lovely handwritten note too.

Fast delivery and lovely personalised note in parcel

Very happy with my purchase. Was in the market for earrings I could comfortably sleep in, so many colours and styles to choose from! delivery was quick and the packaging is so lovely with a personalised thank you card!

Received my order within a few days. Lovely packaging. Lovely earrings, very comfortable on my ears, as it is a struggle for me to find a good pair of hoops that wouldn’t cause me painful ears. Can tell it’s a quality jewellery, wert well made. Happy with my order.

Edit: I have now received my order and although the delivery took a while. The quality of the pieces and the presentation is great.

Ordered on the 6th July, after chasing my order initially I was told that as a Mystery Box contains personalised items it would take 14 business days (It does not say this on the delivery information).

However after waiting 15 business days, I emailed again on the 24th and got no reply, chased again today (27th) requesting refund.

Gorgeous selection of earrings with changeable charms it took me a while to decide and I love every piece. I will definitely be ordering again!

Smooth ordering process and delivery arrived within 4 days packed lovely. I bought two sets of hoops and I’m happy with both (which is rare as I can only wear earrings I find very comfortable). Both sets were as pictured on website and feel really nice quality. I would purchase from this website again. ☺️

Lovely jewellery and quick delivery, will be purchasing again!

Lovely earring charms at a fantastic price. Very quick delivery and the handwritten note was a lovely touch. I will definitely order again

This is the second time I have bought jewellery from this company. The earrings are absolutely beautiful and they wear well, do not lose there colour and still continue to shine after a long time of use. I will definately buy from here again.

Wonderful earrings. I have very sensitive ears and these feel really comfortable. The delivery was quick and the items were beautifully packaged! 10/10 will definitely shop here again!
Thank you!

Received the Sofia Rainbow Hoops today in silver- love them!! Thank you

Excellent items and super quick delivery
I love the choice of earings.

The item was sent quickly, packaged really well and there’s been no tarnishing so far!

Really easy to navigate the website. The earrings came quickly and my wife is very happy with them. Thank you!

My earrings arrived quickly and beautifully wrapped. Great price as I got an introductory discount. The earrings are so comfortable too.

Ordered a mystery box, received some gorgeous earrings (my request). The quality is amazing I will definitely be ordering again.

I ordered 2 pairs of earrings from Lucky Eleven but when my order came, one of the pairs was out of stock. There was a note to advise along with an additional pair by way of apology. I really wanted the Estella Hoops and have had wonderful communication with Bethan whilst waiting for them to come back into stock. Genuinely feel like I’ve made a friend. It took a little while to get them but throughout the delay, Bethan was absolutely fantastic. Kept me up to date and made me feel like a valued customer. Delays can happen but it’s all about the resolution and communication and Bethan was five star! Now to the jewellery it’s truly lovely and I’m really happy with my choices. Honestly can’t recommend the jewellery and service more. Thank you, Bethan - you were wonderful.