My vertical blinds are 19 years old. Unfortunately two of them had to be shortened. During that process several clips on the bottom plates broke. I contacted Luxaflex and within a few days Kerry se... Voir plus
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Lisez les avis des autres
I have purchased a number of Luxaflex blinds in the past and I would have said great product but we have two roof blinds that don’t work correctly, I have sent videos in via our dealer, from whom we h... Voir plus
L'entreprise a répondu
I called Luxaflex for some technical support with the blinds that we purchased around 2 years ago. I spoke with a gentleman called Callum, who was absolutely fantastic with the help and advice that he... Voir plus
L'entreprise a répondu
**Updated review, Josh sorted the issue with an apology and replacement part sent free of charge with two spare, thank you Josh**. Non existent after sales service. Sent multiple emails but ignored... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de garnitures de portes et fenêtres
- aussi dans
- Fournisseur d'auvents
- Magasin de rideaux et stores
Écrit par l'entreprise
At Luxaflex®, we believe window coverings should do more than simply dress a window. They should make a meaningful difference to the way you live, enhancing comfort, privacy and style throughout your home. For more than 70 years, we've been creating made to measure blinds, shutters and awnings that combine innovative design with exceptional craftsmanship, helping homeowners create spaces that feel more comfortable and enjoyable every day. From energy efficient Duette® blinds and elegant Pirouette® blinds to roller blinds, shutters and outdoor awnings, every Luxaflex® product is tailored to your home and designed around the way you live. Whether you're looking to make the most of natural light, enjoy greater privacy, improve energy efficiency or create a seamless connection between your indoor and outdoor spaces, our bespoke solutions are made to fit beautifully and perform for years to come. Innovation has always been at the heart of Luxaflex®. Our PowerView® Automation system allows you to operate your window coverings using a remote control, smartphone app, voice assistant or smart home system, bringing effortless convenience to everyday life. Luxaflex® products are available exclusively through our network of trusted independent retailers and selected John Lewis stores. Our retail partners offer expert advice, professional measuring and installation services, helping you find the right solution for your home. From the first consultation through to installation and aftercare, we're committed to helping you create a home that's beautifully designed around you. To explore the full Luxaflex® collection and find your nearest retailer, visit www.luxaflex.co.uk
Coordonnées de contact
SK4 3GN, Stockport, Royaume-Uni
- www.luxaflex.co.uk
4,2
Bien
276 avis
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Superb service
My vertical blinds are 19 years old. Unfortunately two of them had to be shortened. During that process several clips on the bottom plates broke. I contacted Luxaflex and within a few days Kerry sent me complimentary replacement plates. Extremely happy with customer service.
19 octobre 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Product information
Contacted the company with some product questions and found them to be both extremely knowledgeable and helpful. No hesitation in recommending them.
23 octobre 2026
Avis spontané
Réponse de Luxaflex UK
Jan,
Thank you for your kind words and for taking the time to leave a review.
We're delighted to hear that our team was able to answer your questions and provide you the support you needed. Your recommendation means a great deal to us, and we look forward to helping you again in the future.
Thank you for choosing Luxaflex®.
The Luxaflex® Team
Disappointed Luxaflex owner
I have purchased a number of Luxaflex blinds in the past and I would have said great product but we have two roof blinds that don’t work correctly, I have sent videos in via our dealer, from whom we have bought all our Luxaflex blinds, but absolutely nothing back. A warranty is worthless if it is not dealt with, so ask me now if I would buy again and the answer is no.
22 octobre 2026
Avis spontané
Réponse de Luxaflex UK
Alyson,
Thank you for taking the time to leave your review.
We are sorry to hear about your experience. We are currently invesitgating the matter and have already been in contact with you directly regarding the issue.
Please be assured that we are treating this as a priority and are working to understand what has happened so that we can reach a resolution as quickly as possible.
Thank you for your patience while we look into this further.
The Luxaflex® Team
Technical Support
I called Luxaflex for some technical support with the blinds that we purchased around 2 years ago. I spoke with a gentleman called Callum, who was absolutely fantastic with the help and advice that he gave me. He was patient and informative and he helped solve my issues in a timely manner, im very happy with the service that I received, thankyou.
14 octobre 2026
Avis spontané
Réponse de Luxaflex UK
Scott,
Thank you for taking the time to leave such a lovely review.
It's great to hear that Callum was able to resolve your issue and provide the support you needed. We're pleased that his advice and expertise helped, and that you were happy with the service you received.
We'll be sure to pass your kind comments on to Callum, who will be delighted to hear them.
Thank you for choosing Luxaflex®, and we hope you continue to enjoy your blinds.
The Luxaflex® Team
My Luxaflex blinds are 9 years old when…
My Luxaflex blinds are 9 years old when on 9/9/26 I rang service dept I received a friendly lady who immediately said the item I required would be posted
Which I received a few days later. Thank you GREAT SERVICE
9 septembre 2026
Avis spontané
Réponse de Luxaflex UK
Johanna,
Thank you for taking the time to leave us such a wonderful review.
We're delighted to hear that, even after 9 years, your Luxaflex® blinds are still serving you well and that our Customer Service department was able to help quickly with the part you needed. Providing friendly, reliable support throughout the lifetime of our products is something we're very proud of. I'll be sure to share your kind comments with the team.
Thank you again for your support and for choosing Luxaflex®.
The Luxaflex® Team
Failure by Luxaflex After Sales
Luxaflex states that its authorised service network can support older products and provide replacement components, with specialist retailers throughout London. Unfortunately, my experience with the After Sales team could hardly be further from that promise.
I have emailed Luxaflex twice over the last week and a half regarding a snapped cord on a set of Luxaflex blinds that are approximately 15 years old. The blinds are very large — around 13 feet high — and I simply wanted to know whether the cord could be replaced.
On both occasions, the only response I received was the standard automated message:
"Thank you for getting in touch, a member of our experienced team is ready to answer your questions and will contact you shortly."
And then… nothing.
What I find particularly frustrating is the complete lack of forward thinking. If someone in After Sales had taken even a moment to consider the situation, they might have recognised that a customer with a substantial set of 15-year-old Luxaflex blinds could well be approaching the point where they might consider replacing them.
In fact, I was intending to look seriously at replacing my blinds when I renovate my loft conversion in around 18 months. Conservatively, replacing all the blinds in my flat could run into tens of thousands of pounds.
This is therefore not simply about repairing a broken cord. It is about how a company treats an existing customer and, potentially, a very significant future customer. Why go to the trouble of building a premium brand and an authorised service network if the After Sales department is going to ignore customers who actually try to use it?
I sincerely hope that Luxaflex's directors, line managers and whoever is responsible for training the After Sales team read this review and take a serious look at what can only be described as a massive failure in customer service.
Ironically, I have now found brokenblinds.co.uk, who have been absolutely amazing — responsive, helpful and proactive.
If you're reading this because you're having a similar problem with an older Luxaflex blind, I'd suggest looking elsewhere rather than waiting for Luxaflex After Sales to get back to you.
16 septembre 2026
Avis spontané
Réponse de Luxaflex UK
Ben,
Thank you for your review.
We're sorry to read about your experience, as this is not the level of service we aim to provide.
Since your review was posted, a member of our team has been in contact with you and is currently looking into the matter. We understand your concerns and are keen to establish why you did not receive a response beyond the automated acknowledgement.
We would also be pleased to discuss your blinds. While the product is around 15 years old, we'd like the opportunity to see if there is anything we can do to help.
We appreciate the opportunity to investigate this further and work towards a resolution.
The Luxaflex® Team
After Service excellence
I was very impressed with the after service I received from Luxaflex.
My request for help with a broken part of horizontal Lantern light blind was dealt with quickly & efficiently. Member of Technical Team recognised the part after I sent a photograph. Within two days I was informed that they had the part in stock & this morning I received a complimentary replacement. Couldn't ask for more than that.
10 septembre 2026
Avis spontané
Réponse de Luxaflex UK
Janet,
Thank you for taking the time to share your experience.
We're delighted to hear that our Technical Team was able to help with your lantern light blind and quickly identify the part you needed.
It's great to know the replacement arrived within a few days and that the issue was resolved promptly. We're proud of the support we provide after installation, so your feedback means a great deal to us.
We'll be sure to pass your kind comments on to the team who assisted you.
Thank you for choosing Luxaflex® and for leaving your review.
The Luxaflex® Team
Josh rectified the issue.
**Updated review, Josh sorted the issue with an apology and replacement part sent free of charge with two spare, thank you Josh**.
Non existent after sales service.
Sent multiple emails but ignored.
Do not purchase this product overpriced and poor quality backed up by non existent customer service.
1 septembre 2026
Avis spontané
Réponse de Luxaflex UK
Dean,
We're very sorry to read about your experience and disappointed to hear that you've felt ignored when trying to contact us.
This is certainly not the level of service we aim to provide, and we'd like the opportunity to look into what has happened. Unfortunately, we haven't been able to identify your case from your review alone.
To help us investigate this matter, we have sent you a link requesting some additional information, including your name, order number, and the email address you've been using to contact us. Once we receive these details, we'll be able to investigate your concerns as a priority and work towards a resolution.
We value all customer feedback and take concerns regarding product quality and customer service seriously.
The Luxaflex Team
Excellent customer service
We where served by Alka from Luxaflex who works in the John Lewis store at Brent Cross. Alka showed us great options available for windows in our house and gave us some great ideas. She was very thorough, friendly and very patient with us. Excellent and professional customer service!
25 août 2026
Avis spontané
Réponse de Luxaflex UK
Matt,
We're delighted to hear that Alka provided such excellent service. It is wonderful to know that she took the time to understand your needs, offer inspiring ideas for your home, and guide you through the available options with such professionalism, patience, and friendliness.
We'll be sure to pass your kind comments onto Alka who I am sure will be thrilled to receive your feedback. Thank you once again for choosing Luxaflex®.
The Luxaflex® Team
Prompt and efficient service offered by…
Prompt and efficient service offered by Alka at John Lewis store on Oxford Street, London.
20 août 2026
Avis spontané
Réponse de Luxaflex UK
Naresh Patel,
We're delighted to hear that Alka provided you with prompt and efficient service. Delivering a professional and seamless experience is something we strive for, so it's wonderful to know Alka made such a positive impression.
We'll be sure to pass your kind feedback on to Alka, who will be pleased to hear that her service was appreciated.
Thank you for choosing Luxaflex®.
The Luxaflex® Team
Amiable Alka
We were served by Alka from Luxaflex working in the John Lewis store at Brent Cross. Alka spent some time explaining and showing us the various blinds and choices we had for our needs. She was very kind, friendly and patient. Great customer service!
17 août 2026
Avis spontané
Réponse de Luxaflex UK
Helen Wedderburn,
It's wonderful to hear that Alka provided such a positive experience. It's wonderful to know that she took the time to explain the different blind options available and help you find the best solutions for your needs. We're especially pleased that her kindness, friendliness, and patience made the experience enjoyable and informative.
We'll be sure to pass your wonderful feedback on to Alka, who will be delighted to hear that her efforts were appreciated.
Thank you for choosing Luxaflex®.
The Luxaflex® Team
Oxford street - John Lewis
Alka, at the Oxford street Luxaflex, was incredibly kind and helpful. Showing us several options and answered our many questions. Will be coming back to Alka for our home.
20 août 2026
Avis spontané
Réponse de Luxaflex UK
Nanako,
It's fantastic to hear that Alka provided such a kind and helpful service. It's great to know that she took the time to show you the different options available and answer all of your questions, helping you feel confident in choosing the right solution for you.
We'll be sure to share your feedback with Alka, who will be delighted to know that her support made such a positive impression and that you'll be returning to her for future projects.
Thank you for choosing Luxaflex®.
The Luxaflex Team
Alka was amazing
Alka was amazing! So friendly, knowledgeable and patient. First class customer service
18 août 2026
Avis spontané
Réponse de Luxaflex UK
Azem,
We're so pleased to hear that Alka provided such a positive experience. Her friendly, knowledgeable, and patient approach is exactly the level of service we strive to deliver, and it's wonderful to know she was able to help you with your window covering requirements.
We'll be sure to pass your kind comments on to Alka, who will be thrilled to receive your feedback and recognition.
Thank you for choosing Luxaflex®.
The Luxaflex® Team
We have been proud partners with Luxaflex...
We have been proud partners with Luxaflex for over 30 years, supplying their bespoke blinds, shutters and awnings to our customers at Aquarius Interiors.
Throughout that time, the service we have received has consistently been second to none. As with any long-standing relationship, there will occasionally be times when things don’t quite go to plan, but what really sets Luxaflex apart is how quickly and professionally they respond. They take ownership, put things right and always seem prepared to go above and beyond to ensure both we and our customers are happy.
Having a dedicated BDM in Laura is also a huge benefit to us. She is always approachable, supportive and on hand when we need her, which gives us great confidence in the products and service we are offering.
After more than three decades of working together, we continue to feel that we are in very safe hands with Luxaflex, and that long-standing trust means we can confidently recommend their products to our customers.
A great company, excellent products and, most importantly, people who genuinely care about the service they provide.
14 août 2026
Avis spontané
Réponse de Luxaflex UK
Warren,
It means a great deal to receive such kind words from a partner we've worked with for over 30 years. We're delighted to hear that the service, support, and products you've received have helped build such a strong and trusted relationship over the years.
We'll be sure to pass your comments on to Laura and the wider team, who will greatly appreciate your recognition.
Thank you for your continued partnership and trust in Luxaflex®.
The Luxaflex® Team
The products sold at the place and the…
The products sold at the place and the supervfriendly people working there
13 août 2026
Avis spontané
Réponse de Luxaflex UK
Mohammad,
We're pleased to hear that you were happy with both our products and the service you received. Providing high quality window covering solutions alongside friendly and helpful customer service is something we take great pride in.
We appreciate your kind comments and will be sure to share them with the team.
Thank you for choosing Luxaflex®.
The Luxaflex® Team
I must mention Callum
I must mention Callum, he is absolutely fantastic, patience of a saint, I must sound so stupid trying to sort these blinds out, he is a god send, what a loss if he left an absolute product expert, managers take note he deserves some recognition for his excellent work. Callum thank you so much I really do appreciate your knowledge and help👍🏼👍🏼👏👏
7 août 2026
Avis spontané
Réponse de Luxaflex UK
Colin Nash,
Thank you for taking the time to share your feedback.
We're delighted to hear that Callum was able to provide such helpful support. We understand that resolving queries can sometimes be challenging, so it's wonderful to know that his patience, expertise, and commitment made the process easier for you.
We'll be sure to pass your kind comments on to Callum and the wider team. Recognition like this means a great deal, and we're sure he'll be delighted to hear how much his knowledge and assistance were appreciated.
Thank you for choosing Luxaflex®.
The Luxaflex® Team
Poor quality and CS
Purchased blinds for the whole house with repeated problems with the pulley mechanism which have given up on nearly all of them and can't be replaced. The blinds cost as much as the windows and all need to be replaced now. For a premium product I would expect better quality and also better CS.
1 août 2026
Avis spontané
Réponse de Luxaflex UK
Phillip Spencer,
We're sorry to read about your experience and disappointed to hear of the issues you've encountered with your blinds.
We understand how frustrating this must be, particularly when you've invested in window coverings throughout your home and expected the level of quality and service associated with a premium product.
We'd like the opportunity to investigate this further. Unfortunately, we haven't been able to identify your case from your review alone, so we have sent you a link requesting some additional information. Once we receive these details, we'll be able to look into your concerns as a priority and work towards a resolution.
We take all feedback regarding product quality and customer service seriously and appreciate you bringing this matter to our attention.
The Luxaflex® Team
To begin with ,pretty reasonable ,but later ,not so !
Disappointing service and limited durability.
I had five Luxaflex Duette blinds measured, supplied and fitted. At the time, I was in a very comfortable financial position and was able to pay for what I believed would be a premium product, supported by a professional standard of service.
The man who attended to measure the windows provided me with a quotation. However, when he returned a few days later, additional costs were added to the price that had originally been agreed. I paid the amount first quoted rather than the later adjusted figure. I appreciate that circumstances can sometimes change, but I felt that any additional costs should have been explained and agreed beforehand. The way this was handled did not reflect the professional service I had expected.
The blinds performed reasonably well for some time, although problems gradually began to develop. Some came away from their securing brackets, which affected my confidence in both the fittings and the installation. More recently, the cord nearest to the locking mechanism began to fray and eventually snapped, leaving the affected blind unusable.
Of the five blinds originally fitted, only one now remains in use. The other four became unusable over time and have since been disposed of for recycling.
I understand that no product will last indefinitely, and the blinds did provide a reasonable period of service. Nevertheless, given the price and the reputation associated with Luxaflex Duette blinds, I had expected greater durability, more secure fittings and a longer working life. Overall, my experience has left me disappointed with both the original service and the long-term reliability of the product.
12 juillet 2026
Avis spontané
Kerry Haye in customer services was so helpful
Kerry Haye in customer services was so helpful and not in that awful, false, cringe making "Have a Nice Day" way. She advised me to send photos of the part I needed to repair my blinds & then posted it out without charge!
29 avril 2026
Avis spontané
Réponse de Luxaflex UK
Jane,
Thank you for taking the time to share your experience.
We're pleased to hear that Kerry in our Customer Services team was able to provide the helpful and genuine support you needed. It's great to know that her advice helped identify the correct part and that we were able to get it sent out to you quickly and free of charge.
We'll be sure to pass your kind comments on to Kerry, who will be delighted to know that her assistance made such a positive impression.
Thank you for choosing Luxaflex®.
The Luxaflex® Team
OUTSTANDING Customer service
We needed some replacement toggles for our blinds that had gone missing. I emailed customer support and received a prompt reply saying they were waiting for them to come back into stock and would let me know. A couple of days later, they got back to me to say they had received them and asked for my address. In the end, I received the new toggles free of charge. Brilliant customer service — thank you so much!
22 mai 2026
Avis spontané
Réponse de Luxaflex UK
Andrew,
Thank you for sharing your experience.
It's fantastic to hear that our Customer Support team was able to help with your replacement toggles and keep you updated throughout the process. We know it's often the small details that make the difference, so we're pleased that the team followed up as soon as the parts were back in stock and ensured they reached you quickly.
Feedback like this is always appreciated, and we'll be sure to share your comments with the team.
Thank you for choosing Luxaflex®.
The Luxaflex® Team
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